Simpler Law Reviews 6,928

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the process easy to understand and navigate. The service is frequently described as outstanding, with many appreciating the clear explanations and the comfortable, unpressured environment provided by the consultants. People found the overall user experience seamless and efficient, often noting the ease of completing important legal documents. However, some people were dissatisfied with the contact process, mentioning long wait times to speak with a consultant or issues with follow-up communication. A few customers also experienced delays in receiving their paperwork or felt there was a lack of consistent support after the initial consultation.

What people talk about most

Staff

Users describe positive interactions with staff, praising their professionalism, helpfulness, and knowledge.... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the knowledgeable and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as easy,... See more

Customer communications

People report ambiguous experiences with contact. Many customers found the initial contact and follow-up to... See more

Based on these reviews

Rated 5 out of 5 stars

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave... See more

Rated 5 out of 5 stars

5 star experience. Michael was professional, efficient and knowledgeable. He took us through the process step by step and he was able to answer all our questions. No jargon, no overselling products... See more

Rated 5 out of 5 stars

The whole process was so easy. I was worried but should not have been. I got a call from the office to confirm the appointment and told what information to have to hand. Mr Alex Brotherton rang me on... See more

Rated 5 out of 5 stars

I was originally put off using Simple Law due to there very cheap price but after speaking to a agent at local supermarket who explained what would happen during a call & seeing the reviews I booke... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 200,000 Wills, hold a £2M indemnity insurance, and manage £500M in Trusts for our clients. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 67% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A Will for your needs and peace of mind

I would like to thank Simpler Law,Conna especially,for your friendly,helpful and professional manner ,you explained everything in a way I could understand and helped me sort a Will that puts my mind at ease,knowing my wishes for when I'm no longer here are protected and it's one less thing to stress about.Great experience,Thank you

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had the best customer service with…

I had the best customer service with Shane today. He was excellent and explained everything in terms I could understand. The whole process was simple and straightforward. Shane didn’t rush anything and took time to go over my wishes. 10 out of 10 Simpler Law I’d definitely recommend you 100%

April 16, 2026
Rated 4 out of 5 stars

Be careful, there are added charges

It was going well until we hit the PoA. Over £600 for a standard document. The low price is the hook - just be aware, it's not as cheap as it leads you to believe. No problem with the solicitor, he was great. Just a tip, buyer beware

April 9, 2026
Rated 5 out of 5 stars

Excellent experience 🙂

This company was amazing.I had been considering a will for ages and was stopped in the supermarket by Simpler Law consultant and signed up!Sean called exactly on time and explained everything perfectly.I was a bit nervous but Sean spoke clearly and explained everything perfectly.It was simple and easy and at an excellent price.A very good experience 5*.A great relief to finally get it done and so easily.Thankyou

April 15, 2026

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Highly recommended.

We were called at the exact time stated.
From start to finish everything was explained about our wills,
The representative spoke clearly and concise and we were given plenty of time to think before answering.
I would definitely recommend Simpler Law.

April 14, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service! Jack was very informative and explained everything extremely well to help us make an informed decision best suited to our family circumstances. Would highly recommend this company.

April 13, 2026
Rated 5 out of 5 stars

Outstanding consultation

We received an excellent telephone consultation today from Shane at simpler Law.
The call was pleasant and very informative clear and patient. I would recommend simpler law to anyone who requires a consultation for a will.

April 13, 2026
Unprompted review

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