SimpleSwap 

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See what reviewers are saying

Rated 1 out of 5 stars

I’ve been a loyal Simpleswap customer for years, completing 25+ swaps and over $1M in total volume. Unfortunately, my latest experience was a nightmare. On feb 10, 2026, I initiated four XMR ->... See more

Company replied

Rated 5 out of 5 stars

I’ve used SimpleSwap several times over the past few years – first about two years ago, then on and off, and recently again after a longer break. Everything has always worked flawlessly. My mos... See more

Company replied

Rated 5 out of 5 stars

This servce is a godsend! I can swap almost anything without the rocket science of having to figure out multiple steps. Living in Crypto purgatory (New York state), it's the only way to do some tr... See more

Company replied

Rated 5 out of 5 stars

One of my biggest gripes with most crypto exchanges is the endless KYC requests for even the smallest transactions. sometimes I just want to do a quick swap without handing over my passport, address,... See more

Company replied

Company details

  1. Currency Exchange Service
  2. Financial Consultant

Written by the company

SimpleSwap is an instant cryptocurrency exchange with 1500+ crypto and fiat currencies. The platform provides 24/7 support, Loyalty program, Affiliate Program and Invite system with bonuses for you and your fellows. The service is free from sign-up and has a user-friendly interface that provides an easy exchange process.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New experience

Just did it for the first time now, wanted to exchange usdt trx to TON and went within couple of minutes, no need to made new exchanges accounts, simple and fast.

November 11, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

Thank you for your feedback!

We’re happy to hear that your first exchange went smoothly! It’s great to know you enjoyed how simple and fast the process was. We’ll be glad to see you again for your next swap!

Rated 1 out of 5 stars

Scam website

Scam website. They will process really small transactions in hopes you trust them with a big one. They will run after that.

November 11, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

To help us investigate what happened, could you please provide your transaction hash (TXID)? With this information, we can review the situation and give you a clear update.

Rated 5 out of 5 stars

I couldn't bridge from tera money…

I couldn't bridge from tera money thankfully simple swap made that interoperability happen now I can reinvest into better newer assets for this bull run

November 10, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

Thank you for your feedback!

We’re happy to hear that your exchange went smoothly! We’ll be glad to see you again for your next swap!

Rated 5 out of 5 stars

Fast and Easy

November 5, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello,

Thank you for your feedback! We’re glad to hear that you found our service fast and easy.

Rated 5 out of 5 stars

Excellent it is

November 7, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

Thank you for your feedback, Franck!

We’re happy to know that you had an excellent experience with SimpleSwap.

We’ll be glad to see you again!

Rated 5 out of 5 stars

Super smooth swap experience

I tried SimpleSwap today and honestly it was super easy to use. Didn’t even need to create an account and my crypto got swapped instantly.

It also supports so many tokens. Really smooth experience overall!

November 7, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

Thank you for your feedback!

We’re delighted to hear that you enjoyed your experience with SimpleSwap and found the process smooth and easy.

We’ll be happy to see you again!

Rated 5 out of 5 stars

Cheers pal sorted

November 7, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello,

Thank you for your feedback! We're glad to hear that everything is sorted. If you need any further assistance, feel free to reach out.

Rated 4 out of 5 stars

OKay experience

OKay experience. Smooth cross-chain swap. Didn't have to deal with any birdge complications.

November 7, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello,

Thank you for your feedback!

We’re glad to hear your cross-chain swap went smoothly and that everything worked without any complications.

Your positive experience motivates us to keep improving and make swaps even faster and simpler!

Rated 5 out of 5 stars

Easy and intuitive!

November 6, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

Thank you for your feedback!

We’re glad to hear you found SimpleSwap fast and intuitive. We’ll be happy to see you again soon!

Rated 5 out of 5 stars

All I wanna say is

All I wanna say is
God bless the genius/geniuses behind this app

November 5, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello, Richard!

Thank you for your kind words.

We truly appreciate your support and are glad to know you enjoy using SimpleSwap.

We’ll be happy to see you again!

Rated 1 out of 5 stars

Rude support staff

The support agent was so unhelpful and slow. And my BTC is missing!

October 22, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello, Anna!

We’re sorry to hear about your experience.

Please provide your exchange ID and the transaction hash (TXID) so we can check the details and assist you further.

Rated 1 out of 5 stars

Lack of transparency/clear communication and unacceptable handling of a swap

I used SimpleSwap for what was supposed to be a simple crypto swap. The transaction got stuck for hours without clear communication or any explanation of what was going on.

After waiting far too long, I asked them to cancel the exchange and return my original funds. They confirmed the cancellation, but only afterwards informed me that my coins had already been exchanged anyway.

Their message stated that, to return my funds, they would have to perform a “reverse exchange”, which would involve “certain losses.” In other words, even though I requested a cancellation before any payout, they executed the trade regardless, and I’m now being told I can either:

1. accept a reduced refund, or
2. take the payout in a form that is worth less than the original amount I sent.

That’s not how transparent, trustworthy financial services behave. Users should never bear losses caused by internal processing delays or unclear communication.

The overall experience has been deeply disappointing — slow execution, vague responses, and a total lack of accountability. Even now, I had to decide between two unfavorable outcomes, both resulting in a loss.

SimpleSwap advertises speed and reliability, but my experience shows a worrying lack of process integrity and customer protection. Be extremely careful using this platform, especially for larger swaps.

November 5, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

First of all, we deeply apologize for the inconvenience.

To help us investigate what happened, could you please provide your ticket number or transaction hash (TXID)? With this information, we can review the situation and give you a clear update.

Rated 5 out of 5 stars

worked perfectly and quickly

worked perfectly and quickly. i had ETH swapped into BTC and sent to my Cashapp wallet without issue.

November 4, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello,

Thank you so much for your feedback!

We really appreciate your trust and support!

Rated 5 out of 5 stars

Easy to use

Easy to use, pretty fast and no problems even on a busy day.

November 4, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

Thank you so much for your feedback!

We really appreciate your trust and support!

Rated 1 out of 5 stars

A shady exchanger with a 2-day wait for responses.

Hi! I've previously exchanged funds through Cake Wallet about 200-300 times, making several exchanges literally every day and never had a single problem, but with XOSWAP, I've had several problematic incidents in a row. It later turned out that XOSWAP is an intermediary for SimpleSwap, and they blocked my exchange. They're slow to respond to my questions. After promptly completing verification at the exchanger's request, I waited about two days for a response. The exchanger didn't respond at all and didn't even reply to my messages, which was extremely disappointing. Their service level leaves much to be desired. Now they've asked me to confirm the origin of my funds. I'll provide everything without any problems soon, and I'm sure they'll return my funds, but I'm still very disappointed and will never use this service again. I'll also try to spread this information as widely as possible so everyone knows what exactly SimpleSwap is up to. A shady company with interesting ways to steal other people's cryptocurrency. They simply wasted my time and continue to do so to this day. If you want to waste your time and wait like a fool for two days for answers, definitely exchange your funds with this exchanger. If you're a reasonable person, avoid SimpleSwap and be sure to tell your friends about it. Best regards! Have a nice day!

PS Request #150474. I provided all the required information yesterday, but the exchanger hasn't responded at all, not even a reply. Nothing new, really.

Update: These clowns asked me to write to them at a different email address and provide the same information I provided on November 5th. They're just stalling for time, for no apparent reason. Avoid these clowns. They take two days to respond and can't handle even the most basic exchanger tasks. They're cheap, scamming clowns. Please don't be offended, with respect. Good health to you and your loved ones.

October 31, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

To help us investigate what happened, could you please provide your exchange ID or transaction hash (TXID)? With this information, we can review the situation and give you a clear update.

Update

The conversation regarding your issue will be continued only via security@simpleswap.io. We still waiting for SOF from you, without this step investigation will be paused.

Update

We are happy to inform that your deposit has been refunded

https://mempool.space/tx/06443ac3fffee696847f2fa95d09a716cada003ff9e5519f99b01f96107ee98a

Rated 2 out of 5 stars

Made transfer

Made transfer, got confirmed on chain, they transferred to the other address and then waited for more than 15 minutes to change status to exchanging. Gave me almost 200 USDT then they suppose to.
Seems like they do some shady practices to wait for lower price while already keeping funds.

November 4, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello,

Please note that all transactions are processed automatically, and the rate is fixed only when the status changes to Exchanging, as explained in our FAQ.
Before that moment, the rate depends on the market at execution time - no manual holds or manipulations.
The usual processing time is 15–60 minutes, which is also described in the FAQ.

Rated 5 out of 5 stars

Best in the business

Great exchange when it comes to needing to bridge via defi. Never had a swap that wasn't successful and I have bridged a lot to multiple chains in a blink of an eye.

November 4, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello,

Thank you so much for your kind feedback! We’re thrilled to hear that you’ve had consistently smooth experiences with SimpleSwap and that our service helps you bridge quickly across multiple chains.

Your trust and support mean a lot to us - we’ll keep working to make every swap just as fast and reliable!

Rated 5 out of 5 stars

Great service and an honest team

I made a pretty dumb mistake and sent my crypto to the address for a previous swap. I contacted their service desk over the weekend providing the appropriate transaction information and received a response within an hour. I was escalated to the correct team and by the next morning they had recovered my crypto and asked whether I would like a refund or to continue the transaction at the current rate (which was actually in my favour).

According to their sites policy and their warning statement on the site they had no obligation to attempt to recover my crypto however they did it anyway and fixed what would have been a pretty devastating loss on my end.

Awesome service.

November 2, 2025
Unprompted review
SimpleSwap logo

Reply from SimpleSwap

Hello!

Thank you so much for sharing your experience!

We’re happy to hear that our team was able to help you! We’ll be glad to see you again for your next swap, and if you ever need any assistance, we’re always here for you.

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