SimpleTexting Reviews 545

The customer service is incredible. Surpassed my hopes for this first time experience.

Excellent customer service! The team at SimpleTexting has been incredibly helpful and responsive. Their agents not only address concerns quickly but also follow up to make sure everything is resolved. It’s refreshing to experience such attentive and reliable support. Highly recommend!

It is easy to use and has aided in making my job a little easier. Easy way to contact customers to set up delivery times.

Jale took the time to show me that our receipts are in the same area that we send out our messages.

I’m very impressed with the excellent customer service provided by the team at SimpleTexting—prompt, efficient, knowledgeable, and friendly. This is my first time using the platform for a project. Since I have a landline and can’t send text messages directly from it, SimpleTexting allows me to do so with a reasonable annual subscription fee. I’m very pleased with how well it works—easy to use and highly effective!

Really great service, seamless hand-off from bot to human when you need some assistance

It doesn't actually work. Customers have called us on our actual company line and ask why we don't respond to our texts but our inbox is empty. We've also had a terrible experience with their customer service and they said they don't process any refunds for any reason.

Gab was extremely helpful and understanding in resolving my billing issues and other concerns. I’ve been dealing with ongoing health issues and multiple hospital stays over the past few months, and I truly appreciate the patience, support, and time spent assisting me during this difficult period. Once I get everything resolved and have the time to allocate toward my new project, I’ll be back in touch. Thank you again for all your help! it means a lot.

Let me start by saying that if I could rate this company a big 0 I would too bad I have to select 1 star.

if you want to get robbed this is the place to go. the do false advertising, their 30- day money back guarantee if you don't like the APP is bluff they are horrible! once you request the refund they tell you that you have to meet certain criteria.

Imagine buying a plan without knowing how it works, and to see if you are even approved, and then if you don't love the app you don't get your money back.

The name Simple should be difficult texting INSTEAD. the app is extremely complicated to use it did give me a headache and I canceled it in 2 hours because who has the time to play guessing games with an app.

Their refund claim specialist horrible, they talk back and aren't respectful at all. I don't like to leave reviews anywhere for any reason but this one really got me! I'm one angry customer and I DO NOT RECOMMEND

Quick response, easy set up

We use Simple Texting for my job everyday. The service works great and the Support Team is amazing!

A lot easier than what we used to use. Only issue is some people are not getting the attachments.

Cza was efficient and very helpful. She really gives things a human touch!

Experience with human customer service is always really helpful. The chatbot is usually not as helpful!

Easy to use program, Great customer service. Fair Price. Thank you SimpleTexting

Extremely fast and helpful customer support

Working with the SimpleTexting support team felt authentic. Thank you for helping and being genuine and human in your interactions! Appreciate the resolution, timeliness, and friendliness.

Always there to help with the many questions I seem to come up with, great tool and even better support team!

Gab Ferrer was very kind and attentive, and they worked very quickly to resolve my issue. They also made sure to address any other concerns I had. Truly the best experience I've had using a chat feature! Thank you!!

Jale was extremely helpful and solved my issue immediately!