Simplex Group Reviews 197

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, highlighting their expertise and dedication in guiding them through various processes. Many people commend the exceptional customer service, noting the team's attentiveness, quick response times, and willingness to go above and beyond to ensure smooth operations and resolve issues efficiently. The overall service is frequently described as excellent, with consumers appreciating the personalized support and reliable assistance provided. However, some customers were dissatisfied with the service, mentioning that they did not receive promised calls or training videos. A few people also felt that their permits and applications were not submitted in a timely manner, leading to a lack of real results. Additionally, some reviewers reported negative experiences with customer service, including instances where representatives hung up on them.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise individuals like Danay, Jose,... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and dedication of the... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the service a pleasure to... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

Working with Simplex Group has been a great experience. They make my job easier and are always ready with solutions to issues I encounter. I’m very happy with their support and would absolutely recomm... See more

Company replied

Rated 5 out of 5 stars

Everyone associated with this company is very experienced and helpful. Jose Alvarenga helped guide me through our first audit which we passed. I would not have even known where to begin but Jose gui... See more

Company replied

Rated 5 out of 5 stars

I want to highlight Luis Sanchez of Simplex Group's incredible attitude in his work. He's always willing to help, with a positive energy that makes solving any problem that may arise much more enjoyab... See more

Company replied

Rated 5 out of 5 stars

Bessy provides excellent customer service! She is always professional, helpful, and goes above and beyond to make sure everything runs smoothly. Working with her has been a great experience. Simplex i... See more

Company replied


Company details

  1. Trucking Company

Written by the company

The Simplex Group The most complete premier service provider for America’s trucking industry. We support our customers in achieving their goals, and we commit to help our partners and communities thrive. Our experts at Simplex take care of compliance, permitting and tax reporting. Our Freight4U division assists customers with freight planning and factoring services and our Simplex Insurance division provides them with coverage on any unexpected circumstance they may face along the way. Each division has the expertise to help them achieve their goals and work together to provide the best support in order to fulfill their dreams.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

197 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I recommend Liz as safety manager

Hi, I'm Carlos Cunha from CSC GENERAL SERVICES INC, my safety manager is Lisbeth Diaz.
Liz has been very professional taking care of my company since the beginning up to now. She's put all efforts to help me to activate my business in a rapidly time and took a good care in management of all paperwork needed, thanks a million LIZ.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Simplex is awesome company to work…

Simplex is awesome company to work with, I would like to give a shout out to Amy Hernandez from the compliance department, she does an outstanding job, she has a lot knowledge on the compliance area, she’s really respectful and honest representative. She will guide you on everything, on the safety area to keep your company compliance. Thank you Amy for all your hard work!

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

JDCC TRACKING

JDCC TRACKING
Just started working with simplex and man they did a really good job helping me start my own business Just a call and they are right on it thanks Amy

Juan Aguilar

October 21, 2022
Unprompted review
Rated 4 out of 5 stars

Review of Belkis

-my name is Luis
-Ocean Carrier LLC
-safety manager Belkis Martinez
- the services that Belkis provides are always prompt and exactly what my company needs.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great company

The Simplex Group is one of the most professional companies that I've ever worked with. My safety manager Belkis Martinez Ogaldez is very helpful and informative, I would definitely recommend this company.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

SAFETY MANAGER

Emilio
E&C BUSINESS SERVICE INC

I am very satisfied with the assistance of my Simplex Group Safety Manager Belkis Martinez Ogaldez. From day one she has assisted me in the best way and is always there for me when I need her!

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Simplex Group

Simplex Group, Is a great Compliance Company you need if you own a transportation business, my safety manager Lisbet Diaz she is very attentive in verifying everything is in order to make sure you pass you safety.

Great Company I recommend at 100%

JBS Transport Services LLC
Since 2021

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Transportation Arturo LLC

My Yasmín Laracuente from transportation Arturo LLC. My safety manager is Lizbeth Diaz and she is the best professional lady in the world also she know everything in the truck area.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Hi my name is obed Mendez

Hi my name is obed Mendez
From seven kingdoms trucking
I has a really good experience with Lisbeth Diaz she is a really professional she explain me everything and help a lot I'm like work with her

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Simplex has been great to my company

Simplex has been great to my company. They make sure all compliances are in order, let me know ahead of time what needs to be done, and my safety manager, Lisbeth Diaz, is always there to assist with anything I need; always just a phone call or email away. Really appreciate the service they provide.
Wozza Logistics
Felix

November 1, 2022
Unprompted review

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