Simpli Pleasures Reviews 8,198

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process easy and appreciate the variety of products available. Many people are satisfied with the quality of the merchandise and the ease of finding specific items on the website. However, a significant number of people are dissatisfied with the delivery service, reporting very slow shipping and a lack of communication regarding their orders. Many reviewers also experienced poor response times from customer service, with emails and calls often going unanswered. Furthermore, some customers reported instances where payments were processed, but they did not receive their orders or tracking details.

What people talk about most

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Product

Consumers find product experiences to be ambiguous. Many customers express satisfaction, praising the quality... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report not receiving... See more

Response time

Clients share negative opinions on response times. Many customers report not receiving responses to emails,... See more

Payment

Users describe negative interactions with payment. Many customers report that payments were taken from their... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Well...it's been 10 days since my order, and I have no idea where it is. Can anyone provide ANY update or tracking number?? Looks like I'll be ordering elsewhere in the future...

Rated 3 out of 5 stars

Well when I see something cute or price or quality irs SOLD OUT. No notifications to let people know when back in stock. No way to contact simple pleasures. I did not receive money back on something t... See more

Rated 3 out of 5 stars

Very slow shipping and poor communication but product was received as described.

Rated 1 out of 5 stars

I used to go through them all the time, I placed an order two weeks ago and never got a shipping notification. And after reading comments on their socials and on here I don't believe I'll be receiving... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

We believe people should have fun. That shopping online should be simple and easy. And when you're making private purchases it's kept a secret all the way to your front door. This is our Simpli Pleasures Promise!


Contact info

2.9

Average

TrustScore 3 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Every time I put my order in yeah send…

Every time I put my order in yeah send it to a different address. I'm not happy no more I just order again. Y'all put a different address on there. What I put in if I don't get my order this time, I will not order no more.

September 5, 2024
Rated 1 out of 5 stars

It does not work

It does not work. Put batteries in and it does not work. T came with a small square piece of paper with wrong instructions. They were for a totally different item.

May 4, 2024
Rated 1 out of 5 stars

Not what they used to be...

Still haven't received an expedited item that was ordered on 3-1-24. No response to my email to customer care and nobody answering phones. I've ordered from them many times with no issues. Until now. It seems there are others recently with similar issues.

March 18, 2024
Unprompted review
Rated 2 out of 5 stars

I normally don’t have an issue with…

I normally don’t have an issue with this company however I’m highly disappointed in this order. It is now day 5 and it still hasn’t been filled, I’ve tried calling them and have left at least two voicemails and an email wondering why it hasn’t been filled yet. So far nothing at all from anyone there. I was also directed to an online shopping app which I will never use. I rarely order anything online but a few times a year so why not give an option for just the tracking number- which by the way is horrible to try and find on the app. I sincerely hope that my $123 is here soon to make up for this crappy experience.

March 1, 2024
Rated 1 out of 5 stars

Returned Item, but NO refund! Shady business!

I purchased a product in November. I returned the item around the first of December. I have been in touch with customer service, they confirmed that the item had been received in tact by their warehouse. It is February 9th and I am still waiting for my refund. I have never experienced returning an item from any online company and not receiving a refund. It should not take months!

December 9, 2023
Unprompted review
Rated 4 out of 5 stars

I love the deals

I love the deals, I love most of the selection, but I wish their anal toy selection had a little more variety. Like a devil tail butt plug, or horse dildo. Those kinds of kinky fun things.

February 3, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look