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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user-friendly experience and the intuitive booking process, highlighting the ease with which both they and their clients can navigate the system. Many appreciate the website's professional appearance and extensive customization options, along with the seamless integration of various features. The customer service is frequently commended for being responsive, helpful, and quick to resolve issues, often going above and beyond to assist users. However, some people mentioned that setting up the system can be challenging, requiring a learning curve due to the extensive features. A few reviewers also noted that some essential functionalities are considered "custom features" and come with additional charges. There were occasional reports of website issues, such as lag or temporary unavailability, and some users expressed dissatisfaction with the inability to rebook independently after a cancellation when using package options.

What people talk about most

User experience

People report positive experiences with user experience. Many customers praise the platform's stability,... See more

Booking process

Users describe positive interactions with the booking process, highlighting its ease of use and efficiency... See more

Website

Reviewers mention positive feedback about the website, highlighting its intuitive, customizable, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Service

Customers had positive experiences with service. Many reviewers praise the platform as a "game-changer" for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

SimplyBook is going to be an awesome tool to use while expanding my business!!! Having perfessional looking webpages for my clients to see is a must. This will help make my tax season strong so can he... See more

Rated 5 out of 5 stars

I had a great experience with SimplyBook.me customer support, especially with Alex. He answered very fast, explained everything clearly, and helped me solve my problem without making me feel r... See more

Company replied

Rated 5 out of 5 stars

Oh my gosh you guys, I've finally found it! After trying everything, the search is over: SimplyBook.me is the online booking system I have been looking for. It's powerful, customizable, and allows you... See more

Company replied


Company details

  1. Cloud Computing Service

Information provided by various external sources

SimplyBook.me is an online booking system which can be used by all kinds of service businesses to start accepting online appointments. Appointments can be made via booking page (provided by us), your website or your facebook page. SimplyBook offers automatic reminders, promotion system, accepting online payments, product sales, calendar sync and so much more. On top of that we offer the most amazing live chat who will help you with the setup or any other questions that you might have. Our live chat is available 21 hours per working day and you will get a real reply within seconds....it´s no coincidence that we have had hundreds of comments about how helpful our Live Chat is....just try it out:)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

772 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

This was my first experience of the…

This was my first experience of the help section of SimplyBook.me. My query was answered quickly and comprehensively.

June 26, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you for taking the time to leave us a wonderful review!

Rated 5 out of 5 stars

Alex was very patient and quick with…

Alex was very patient and quick with accurate answers.

June 17, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you for taking the time to leave us a wonderful review, we will be share to pass this along to Alex!

Rated 5 out of 5 stars

Highly Recommend

I use SimplyBook for the local village Tennis Court. The whole process was very easy to set up, and the website looks great too.
The Chat / Help Line is fantastic with a very speedy response. They also have built in AI who can reply just as fast.

February 1, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you for taking the time to leave us such a nice review!

Rated 5 out of 5 stars

Great

Great, helping my need

June 13, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you!

Rated 5 out of 5 stars

Get this if you are in Scandanivian area!

We are an e-bike service and maintenance provider in Denmark. We were searching for a booking system for our workshop, and after many trials, we were fortunate to find SimplyBook.me. It had everything we were looking for in one place. This system can integrate with numerous payment options, especially those commonly used in the Scandinavian area. It also accepts Danish currency, which is genuinely difficult to find in other booking systems. Furthermore, it integrates seamlessly with popular calendars, such as Google Calendar and Calendly. We highly recommend SimplyBook.me for workshops or any service provider who needs an effective booking system, particularly those located in the Scandinavian region.

June 11, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you for your great review! We're happy to hear SimplyBook.me meets your business needs, and we appreciate your recommendation. If you ever need assistance, we're here to help!

Rated 3 out of 5 stars

It is an okay booking app

It is an okay booking app. Not super user friendly if you need more than just basic reservation setups. Also, most of the team is super helpful, but be aware that some staff sometimes seems like they do not know there own app :P Well, for the price it's okay, not much.

June 5, 2025
Unprompted review
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Reply from SimplyBook.me

Thanks for your feedback! We're glad you found our team helpful. We're always working on improving usability and training, so your comments are really appreciated. If you have suggestions on how we could make things clearer, feel free to share them here: https://simplybookme.upvotyfeedback.com

Rated 5 out of 5 stars

The BEST booking platform for ALL businesses.

I can't stress this enough, this is the ONLY booking platform you need for any business that runs providing services. it is integratable to any app, marketing service , etc that you need. it is extremely customizable and complex while somehow very easily accessible for someone who has no experience in IT.

June 5, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you so much for your amazing review! We’re happy to hear that SimplyBook.me has been such a great fit for your business.

Rated 5 out of 5 stars

The Support Team is one of the best I…

The Support Team is one of the best I have the pleasure to work with!

June 4, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you for taking the time to leave us a wonderful review, I will be sure to pass it along to our support team!

Rated 5 out of 5 stars

Fast, real and always effective!

I've been on Simplybook.me for 3-4 months now and still strugging sometimes to understand everything, so I've asked for help a few times already. And it's bloody awesome to have actual people answering you, especially that fast, they are always very nice and helpful and they get to the bottom of my problems every single time - even when I'm struggling to explain everything as I'm not bilingual. It's a good change, so bravo to that team ;)

June 4, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you so much for your kind words! We're happy to hear our support team has been helpful and responsive!

Rated 5 out of 5 stars

Ingi gave me a brilliant and…

Ingi gave me a brilliant and professional demonstration which clarified everything and really helped me understand how the system fits my business operations.

May 23, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you for taking the time to leave us a wonderful review!

Rated 5 out of 5 stars

Such a great service they offer

Such a great service they offer. Extremely customizable and great value for money plans. Highly recommended

May 30, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you so much, it's great to hear!

Rated 5 out of 5 stars

Simply Book have been great right from…

Simply Book have been great right from the start a year ago. From tutorial videos to live chat, to speaking to one of the support team, it has all been a positive experience. Can't recommend them enough.

May 30, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you for taking the time to leave us such a nice review, we really appreciate it!

Rated 1 out of 5 stars

You can't even properly try it b4 they…

You can't even properly try it b4 they start asking u for money!!

May 29, 2025
Unprompted review
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Reply from SimplyBook.me

Helly Plamen, you have 14 days to try all the features before you have to choose a plan. And even after that you can still use the system on the free plan, but then with only 1 feature.
If you want to extend the free plan please answer this and I will ask our head of customer support to extend your free trial.
All the best
the SimplyBook.me team

Rated 5 out of 5 stars

We are a massage school using this…

We are a massage school using this booking system to manage our student clinics, which are a vital part of our students' hands-on training. From the beginning, the platform has been easy to use, reliable, and incredibly well-suited to our needs—even as a non-profit educational organisation with limited resources.

What truly sets this company apart is their outstanding customer service. When we reached out about a limitation in our subscription that prevented us from issuing client refunds, their team responded with genuine understanding and generosity. They not only listened to our concerns but offered us a complimentary upgrade to the premium plan—at no cost. This act of support has made a huge difference for our school and our clients, and we are truly grateful.

The system itself is intuitive, professional, and offers great features that streamline our booking process. But it’s the human touch behind the product—the responsiveness, kindness, and willingness to help—that impressed us the most.

We couldn’t be more satisfied and would highly recommend this booking system to other schools, clinics, or anyone seeking a dependable and ethical service provider.

Thank you for being such a supportive partner in our educational mission!

May 29, 2025
Unprompted review
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Reply from SimplyBook.me

Thank you for your incredibly thoughtful review. We’re honored to support your school and student clinics—it’s inspiring to know SimplyBook.me plays a role in your hands-on educational mission. 💛

Our team is especially grateful for your kind words about our support. We're always here to help and are thrilled we could make a meaningful difference for your organization. Wishing you continued success, and thank you for being part of our community!

Rated 5 out of 5 stars

we have bee using simply book me for…

we have bee using simply book me for years and its the only booking software I could find with reoccurring booking features that worked for us.

May 2, 2025
Unprompted review
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Reply from SimplyBook.me

Thanks so much for your continued support! We're really happy to hear the recurring booking feature has been a great fit for you. Let us know if you ever need anything—we’re here to help!

Rated 5 out of 5 stars

Support is very fast and always…

Support is very fast and always helpful. The interface takes a bit of getting used to at first, but after a day it's easy to navigate. Overall, it's currently one of the best value-for-money options on the market.

May 21, 2025
Unprompted review
SimplyBook.me logo

Reply from SimplyBook.me

Thanks for the great feedback! We’re so glad you found our support team helpful and that the system became easy to use with a bit of time. Appreciate you highlighting the value we aim to offer!

Rated 5 out of 5 stars

It's been an amazing experience so far

It's been an amazing experience so far. I've been using it for over a year now, and it seems to be adding more useful custom features periodically. I also like being able to get advise via chat at extended hours. Would happily recommend

May 20, 2025
Unprompted review
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Reply from SimplyBook.me

Thanks so much for the kind words! We’re glad to hear you’ve had a great experience and are enjoying the features and support. We really appreciate the recommendation!

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