Simply Business US Reviews 

I was actually very happy with Simply Business overall. The customer service was excellent when I updated my business name, changed my account information, and switched my automatic payments to my new bank account. That entire process was easy, and the representatives were helpful and professional.

Unfortunately, the refund process has been the complete opposite.

After canceling my policy, I was told my $92 refund would be sent to my original bank account, even though I had already updated my banking information and that account had been closed. I specifically asked the representative if the refund would go to my new account since that's where my payments were being taken from. I was assured, "Don't worry about it."

That turned out to be incorrect.

For the past four weeks, I've called multiple times trying to resolve this. One representative was particularly rude and told me it was company policy that refunds must go back to the original account, even if that account is closed. That policy makes no sense when you've already verified a customer's identity, updated their banking information, and are successfully withdrawing payments from the new account.

The company continues to insist that Chase Bank received the refund. I contacted Chase directly, and they reviewed my closed account. They told me there were no transactions or attempted deposits from Simply Business and confirmed they did not receive any refund related to this policy.

If this is how Simply Business handles customers' money and refunds, I want no part of this company. I started as a promoter because my initial experience was excellent. After spending four weeks trying to recover a $92 refund and getting conflicting information, I have become a detractor instead. Until this issue is resolved, I cannot recommend doing business with Simply Business.

Been on hold for 45mins trying to cancel my account, as that is the ONLY way you can cancel.

they took my money and give me a pdf, who knows if a problem happens will they do the right thing or no, i guess they wouldn't

Edit: they replied saying they contacted me, this is completly a lie i didn't recieve anything

They provided the best overall rate from an insurance source out of the other ones I tried online.

Simply made it quite easy to sign up for business insurance and to be able to print my coi

I tried to take out insurance again because I canceled my original policy two weeks ago because somehow my friend‘s name got on the account so I made a whole new account. I paid almost $100 and I went to get my certificate and all of a sudden, my friend’s name shows back up. Now I am really screwed. I paid money and I can’t get my certificate. I can’t even clear my first account out and I talk to you guys two weeks ago about it.

I tried to go back after putting in my credit card info as I needed to correct one item, but wasn't able to do so. Additionally, after putting in my credit card info, there was no confirmation that it had been successfully processed. It was only due to receiving a notice from the bank that I knew it had been actualized.

I got what I wanted done with a couple of COI's. However, the time spent working with someone was 10 maybe 15 minutes and the whole time was 45 minutes. That's a lot of waste of time.

Weekly safety meetings under standing the big picture about the highway and road understanding tieing your load

Great experience dealing with your Company ! Excellent !!

We opted for their inland marine insurance policy to cover our drones back in July 2025 till now. We paid an upfront of $265 plus their $75/monthly fee. They advertised on their website that they covered drones along with other photography equipment, I even have proof of the wording they used on their website and that’s why we chose that specific policy (they’ve recently changed it). We filed a claim after our drone crashed and they denied our claim. This is after they’ve advertised covering drones on their website through the inland marine insurance policy. Imagine paying this company for almost a year thinking that your drones are covered and then when you file a claim they quickly deny it. They said they’re expediting my claim to a supervisor and should hear back within 24-48 hours but NOTHING. We feel like we’ve been scammed. False advertisement, they take your money and they don’t care.

Star was exactly that. An All-Star! As a new business owner I was looking for insurance. Let me tell you... I spent almost 2 hours on the phone looking for a quote. All i got was tossed around to different broker firms that continually asked me the same questions with no answers and honestly causing more confusion... Finally, I found you on NY Times "Best" list and decided I'd give it one more shot. I was connected with Star and I immediately expressed my previous experiences and she assured me she would be all i needed.... and she was right.

As I stated above, my SIL and I are new and just starting a small business... So I wasnt sure how to answer some of the questions and honestly I had a ton of my own! Star very calmly explained it all to me over and over until I felt confident enough to answer the questions.

At the end of it she presented me with three options which were perfect to review and choose from. I needed to discuss things with my SIL and so Star and i scheduled for a call back. Not only was her call back timing perfect but she was able to get me set up.... and the entire thing between the initial call and the call back took about 30 minutes? I wouldve saved so much time if i had just called you all first... but i think the universe knew I needed Star's help!

She truly is a keeper and deserves a raise with how patient and kind she was. Star, if you see this. Thank you again for everything!

-Dandelion Health

I had a question about cancelation procedures for moving states and the customer service was actually the best I have received in 10+ years. Bruce was extremely kind and beyond helpful. Not only did he answer the phone within 2 mins of calling but was honest and extremely knowledgable. Would recommend to anyone simply off of my interaction with Bruce.

I absolutely do not recommend this service; it's rubbish. When you try to cancel, they never answer the phone, and online cancellation simply doesn't work. It says there's an error and just shows a blank screen. This is terrible!

Of course you can't find my account because it's in my husband's name, and the matter is already being handled directly with the bank since you never responded and it was impossible to cancel online.

Never answer the phone 2 years in a row trying cancel, never answer

The worst insurance experience and company I have been on hold for over a hour trying to cancel a policy and I still have yet to speak to live rep. I have tried to cancel online to and they want me to call for me to give up and not cancel fact remains I'm canceling this is insane worst service yet. Do not use this company for any needs you will never reach them.

Very efficient process.

Quick and easy to sign up.

It was super easy to setup and the staff was great.