Simply are great at sourcing mortgages and so easy to get hold of. Lewis and Farrah communicate every step of the way and really do a great job. Would recommended simply to every one well worth the fe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dan Wells and Jackie O'Riordan provided excellent service throughout. They were very helpful in answering my many, many questions and talking me through the process. I would highly recommend using the... See more
Couldn’t thank Shelagh enough for all of her help finding us out first Mortgage. We had a few tricky issues to deal with, bad credit and self employed. But Shelagh managed to find us a suitable mo... See more
From first starting with a different company and what completely blanked us and it went on for months, we got referred to aisha Pell and with in the First week or 2 she found us a lender with our poor... See more
You should know
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional seamless process!
We recently took out a second charge mortgage and had Dan and Jackie from Simply look after us. The process was quick, efficient and professional throughout and from submission of the application to getting the funds it only took 2 weeks. They were very helpful throughout and answered any questions that me and my partner had. Would highly reccomend this service.

Reply from Simplylending
Amazing experience yet again
Amazing experience yet again, this time Jackie and Dan were amazing! Also had the pleasure of speaking with Rob too who was equally as great. All were super friendly, and could always contact them whenever needed x

Reply from Simplylending
I can’t thank Luke and Zoe enough for…
I can’t thank Luke and Zoe enough for all they have done. Went out of their way to sort it and it was sorted!!
Thanks Guys
Melusi

Reply from Simplylending
I recently took out my first mortgage…
I recently took out my first mortgage with Simply Lending. What a great experience I had! With all the stress of buying a house, these guys were absolutely brilliant! I dealt with Jackie and Curtis, and all I can say is they were brilliant. Any questions I had (being a first-time buyer, I had a lot), they would answer; there were no delays, and everything was explained perfectly.
I would highly recommend, thanks guys :)
Definitely recommend
I got recommended this company by a friend and wasn't disappointed,they were really helpful with our mortgage and not pushy but if we needed them always answered the phone and responded to emails which is very reassuring when moving home.
They also phoned us to see how we were and how we were getting on,we had a very stressful move but it definitely wasn't down to simply Lending,keep up the good work and great customer service.

Reply from Simplylending
Kerry and michael were fantastic at…
Kerry and michael were fantastic at getting us a mortgage offer within a month after being let down by a previous broker and lender following a very long and stressful time. They were patient and responded very quickly to every question along the way and understood we were on a tight deadline. Thank you!
Right result!
The process took a little longer than I expected, (but my inexperience and just a little advice to others.) The simply lending team made every effort work with me to achieve the result needed as quick as it could be done.
Had a great experience with Dan and…
Had a great experience with Dan and Jackie. Made the whole process easy. Would definitely recommend these

Reply from Simplylending
Fantastic Service
Louise at Simply Lending is a lifesaver!
I cannot recommend Simply Lending highly enough, especially Louise, who was absolutely phenomenal throughout the entire mortgage process.
From the start, Louise was warm, professional, and incredibly knowledgeable. She took the time to understand my situation and worked tirelessly to find the best possible mortgage deal for me. What really stood out was her patience and persistence—even when things got complicated, she never gave up and kept me informed every step of the way.
Louise made what could have been a stressful experience feel smooth and manageable. Her communication was clear and timely, and she always made me feel like a priority. Thanks to her, I now have a mortgage offer that I didn’t think was possible.
If you're looking for a broker who genuinely cares and will go the extra mile, ask for Louise at Simply Lending. She’s a credit to the company and an absolute gem!

Reply from Simplylending
Was kept well informed from beginning…
Was kept well informed from beginning to end with mortgage application. All the advisers and case managers were extremely friendly and made the whole process very easy.
Curtis and Jackie were awesome great…
Curtis and Jackie were awesome great communication with us would highly recommend

Reply from Simplylending
Simply Lending
Jamie and Lauren were brilliant. Jamie stuck with us since early 2025 and was constantly communicating clearly and giving his honest opinion. Lauren looked after our case great and kept us in the loop all the time.
The only negative was the AIP Jamie was providing to the housing associations were incorrect as they had to be from the lender which I think affected some of the houses we went for . Hence the 4 not 5 star.

Reply from Simplylending
I was struggling to get a mortgage…
I was struggling to get a mortgage faster coming out of a DMP Michael and Jackie helped me every step of the way. Even after signing my mortgage offer they managed to get me a better deal and sent it straight through to me which saved me about £40 a month in interest. I wouldn’t have gotten a mortgage without them! Really appreciate everything they did including answering all of my annoying questions.

Reply from Simplylending
Couldn't ask for better service
Couldn't ask for better service.
I now have a mortgage thanks to Lauren and Charlotte at simply. I honestly due to my credit score did not think this would be possible but they did it!
Lauren has been great at making sure all my mortgage information is collated correctly and all given to the mortgage company. She has put my mind at ease when stressing over paperwork and has been a great support throughout the application process.
Charlotte was great when I was applying and looking at properties, giving great advice and checking in regularly.
I honestly don't think id of gotten a mortgage without their support and careful attention to my case.
Huge thank you to simply.
I know their costs are quite high but in comparison to a slightly cheaper company I also tried, their service was 10x better. Much improved and worth every penny.
My emails were normally responded to the same day on working days and all information for the mortgage was given in a timely manner.
Can't thank simply enough honestly worth every penny. Avoid the others, simply is the best.

Reply from Simplylending
5 STAR service
5 STAR service, brilliant from start to completion. Thanks to Matt Nurcombe & Zoe Vange, very professional and experienced. Thanks again!
Amazing company
I would totally recommend this company. I was given their details in a facebook group for a Right to Buy mortgage and I am so pleased with the service I have received. Initially I spoke to John who answered all my questions and he was very transparent about the whole process which was completely new to me. Following this, I was passed over to Ria and also Paige. Everyone that helped us offered the same amazing service. Answering all our questions very quickly, reassuring us and also securing us a mortgage that we didn’t believe was possible at a really good rate. Thank you so much Simple Lending I will definitely recommend you to others.

Reply from Simplylending
Excellent service
Excellent service. Kept me informed through all the application. Very helpful when I needed help completing the application. Thoroughly recommend this company if you need help and guidance for a mortgage application.

Reply from Simplylending
Incredible service from Jamie and Karen…
Incredible service from Jamie and Karen
So efficient from start to finish
Can't thank them both enough for sorting the mortgage with such speed
Fully recommend them sort things out quickly
5 star service
Ava & Abby were amazingly helpful, taking the stress out of the mortgage process and keeping us up to date at all times! Would highly recommend them as mortgage advisors :)

Reply from Simplylending
Outstanding Service
From the very first contact with Max, and Jackie the entire process was seamless. He was knowledgeable, informative, and—most importantly—trustworthy, which is truly invaluable. After being let down by four other brokers who made empty promises, I was beginning to lose hope. I couldn’t believe my luck when I finally found this team.
My case was handled with the utmost professionalism, right through to the case manager Jackie, who worked with such precision and speed that I was genuinely blown away. The level of service was nothing short of outstanding.
I would highly recommend this company to anyone looking for a competitive mortgage rate—whether your credit score is less than perfect or absolutely stellar. These guys know how to deliver, and they’ll always pull through.

Reply from Simplylending
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.