SimplyMeds Online Reviews 

28,752
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,891 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast and efficient delivery service, often receiving their orders the very next day. Many people found the ordering process to be very simple and straightforward, with an easy-to-navigate website. Reviewers consistently praised the excellent service, competitive pricing, and the availability of products, often helping them get needed medication quickly. However, some customers also noted issues with delivery, including items not arriving or being significantly delayed. A few other people also felt that some packages arrived damaged or that medication was spoiled due to transit conditions.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the speed and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its ease of use, efficiency, and... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting its ease and simplicity,... See more

Product

People report positive experiences with product, often highlighting the ease of ordering and timely delivery... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for the Altruist brand of suncream. Which isn't always easy to find but it's very ethical (doesn't sell in China, so it's completely animal friendly) and I've used it before. Ordered and... See more

Rated 5 out of 5 stars

I needed antibiotics asap, my GP wasn't taking appointments and I was in pain with a UTI. SimplyMeds made my life so much easier, ordering was simple and my tablets came next day. Thank you SimplyMed... See more

Rated 5 out of 5 stars

Fantastic experience with this company. We ordered travel medication for a upcoming holiday abroad. Very simple easy ordering process. Order was verified by a pharmacist, so all good.... See more

Rated 5 out of 5 stars

Smooth easy to use service where I could find what I wanted and order it and it arrived exactly when it said it would! An excellent service and I will be using again. Prices are very competitive too!... See more


Company details

  1. Pharmacy
  2. Drug Store
  3. Medical Supply Store
  4. Online Pharmacy
  5. Online Prescription Medication Vendor

About SimplyMeds Online

Written by the company

FREE DELIVERY We offer free delivery on all prescription orders

Lowest Price Guarantee We offer the most competitive prices online. Find it for less and we will match it.

Gold Standard Customer Service Our expert staff are always there to help

Who are we?
SimplyMeds Online is a fully registered and regulated UK online pharmacy established in 2015. We offer a wide range of prescription treatments through our free online consultation service and the business is run and backed by our very own experienced healthcare team (no outsourcing). Our service is fully confidential, convenient and safe. What's more we offer free standard recorded delivery on all orders.

Pharmacies can play an important role in providing safe and regulated access to medication for patients who are unable to wait to get to their GP. The service we provide is not only convenient but also ethical. We are regulated in exactly the same way as your local high street pharmacy and thus keep to the highest standards when providing patient support and care.

Ordering for the 1st time?

Written by the company

Get 10% off your 1st order with code: TRUST10
Why not try us out today? You will not be disappointed in our treatments or service.

Our Price Promise

We guarantee we won't be beaten on price

We guarantee we won't be beaten on price
Patients should have access to the highest quality treatments but this doesn't mean they shouldn't be good value. SimplyMeds Online promises to have the best treatment prices online. If you find another registered UK online pharmacy, that offers a comparable private prescription service, with a product for less than we offer it for, within 14 days of your purchase - we'll match it. Guaranteed.

Contact info

4.8

Excellent

TrustScore 5 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(28,752)

4,845 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Just needs a bigger exposure

Just needs a bigger exposure

July 6, 2026
SimplyMeds Online logo

Reply from SimplyMeds Online

Hello,

Thank you for your review and for your kind feedback. We really appreciate your support and your recommendation.

We’re always working to improve and reach more customers, so your feedback means a lot to us. We look forward to assisting you again in the future.

Kind regards,

Simplymeds Online

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery, good service, thorough and helpful, got what I needed to get well as fast as possible, would recommend and use again :) A*

July 6, 2026
Rated 5 out of 5 stars

Exactly what I needed

I was looking for the Altruist brand of suncream. Which isn't always easy to find but it's very ethical (doesn't sell in China, so it's completely animal friendly) and I've used it before. Ordered and delivered super fast. Thank you

July 6, 2026
Rated 5 out of 5 stars

Smooth easy to use service

Smooth easy to use service where I could find what I wanted and order it and it arrived exactly when it said it would! An excellent service and I will be using again. Prices are very competitive too! I highly recommend!

July 6, 2026
Rated 5 out of 5 stars

Fantastic experience with this company

Fantastic experience with this company.

We ordered travel medication for a upcoming holiday abroad.

Very simple easy ordering process.

Order was verified by a pharmacist, so all good.

Order arrived the next working day.

Highly recommend and will use again when required.

July 9, 2026
Rated 4 out of 5 stars

Great on line pharmacy.

Cyanocobalamin 50mcg ordered Thursday afternoon and delivered by Royal Mail the next day. Great service, good price and excellent delivery. Definitely my go to online pharmacy.

July 9, 2026
SimplyMeds Online logo

Reply from SimplyMeds Online

Hello,

Thank you for your fantastic review. We’re delighted to hear that your Cyanocobalamin 50mcg order arrived so quickly and that you were happy with the price and delivery service.

It’s wonderful to hear that we are now your go-to online pharmacy. We really appreciate your support and look forward to assisting you again in the future.

Kind regards,

Simplymeds Online

Rated 2 out of 5 stars

Initially they were ok until hot…

Initially they were ok until hot weather hit and they didn’t take account by using faster delivery so one particular medication was spoiled. Contacted thrm asking them to
Ensure future refrigerator meds shipped taking account of weather. Had awful time they denied it was hot asking for all sorts of proof (despite showing air temperature inside the bad of 46c) and dangerously saying medicine was fine to take when manufacturer and another pharmacy said it was now dangerous. I wasn’t even asking them to replace it just take care with the replacement.. za horrible customer service so I’ve removed them as my nhs supplier.

If your meds don’t need keeping cool they’re fine. If they do do not
Use them in the summer

Nice To see They actually replied to
The posting but have actively been ignoring me directly.

They were given the air temperature in the package of 46.3 c by a photo but that’s been ignored but repeatedly sent, the manufacturer and other pharmacists have confirmed the mounjairo is not safe.

I stand by everything that was said Their cold chain is not fit for purpose in hot weather

July 14, 2026
Unprompted review
SimplyMeds Online logo

Reply from SimplyMeds Online

Dear Michael,

Thank you for taking the time to leave your review.

As discussed in our previous correspondence, your order was delivered within 24 hours of dispatch. Based on the manufacturer's guidance, this delivery timeframe means the item you received remained within the expected conditions and was safe to use. Our cold chain items are dispatched in specialist insulated packaging that has been specifically designed and validated to maintain the medication within the required temperature range during transit.

To investigate your concerns further, we asked you to provide additional information so that we could determine whether a potential cold chain failure had occurred. Unfortunately, you were unable to provide the information requested. At no point during our correspondence did you confirm that you had measured the air temperature of the package upon delivery.

You also did not advise us during our communication that you had spoken with the manufacturer regarding this matter. If you have since received written advice from the manufacturer, we would be grateful if you could forward this to us so that we can review it.

Our customer service team is trained to assist customers and patients with concerns of this nature, and we can confirm that the information provided to you throughout our correspondence was accurate and in line with the manufacturer's guidelines.

We are sorry that you were dissatisfied with the advice you received. However, we remain confident that the information provided was correct and based on the manufacturer's guidance and our established cold chain procedures.

Kind regards,

Simplymeds Online

Rated 5 out of 5 stars

Excellent service!

The website is easy to browse, product range is extensive, and their prices are very competitive. Most stars for delivery though - cheap and super quick. Excellent service!

July 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look