Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... See more
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Review summary
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Reviews shaping this summary
Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and... See more
30m² Ordered. Ordering was simple with good communications and delivery was prompt. Our carpet fitter was very impressed with the quality of this underlay, now fitted it feels very comfortable u... See more
Ordered 3 rolls of underlay, was given 5% discount via email after leaving my order in my basket over night. Order dispatched quickly and although my order came in 2 separate deliveries they both arri... See more
Company details
Written by the company
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Contact info
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, United Kingdom
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4.7
Excellent
334 reviews
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Hasn’t replied to negative reviews
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Great price and good quality .
August 12, 2024
Reply from Simply Underlay
These are two values we always want to be associated with. Thank you for your review.
Really simple to order...
Really simple to order and prompt delivery too. Very pleased with the purchased product which represents great value for money.
August 12, 2024
Reply from Simply Underlay
We pride ourselves on providing excellent value for money, so we're glad you agree. We appreciate the time taken to review us.
Great service
Ordered underlay and it arrived a day early, couldn’t believe the driver was so helpful brought into the house. Good product good service good price
August 20, 2024
Unprompted review
Reply from Simply Underlay
Thank you for your review. It's nice to hear praise for the courier, too, who have a tough job and heavy products to deliver for us.
Great service all round
Our builder ordered from Simply Underlay (found them as they had the best price). The items were delivered on time. After the job was done we had 2 rolls left over, I contacted Simply Underlay about returning them who said yes (even though had gone over the 28 day period) and even let me use their courier at a discounted price to pick up the items. Would use again
July 3, 2024
Unprompted review
Reply from Simply Underlay
Thank you for your review, Phil. Sometimes, you have to look at the customer's circumstances and not hide behind terms and conditions. We hope to serve you again in the future.
Treasure rubber underlay
Arrived on time, well packaged and competitively priced. Would definitely use again.
August 12, 2024
Reply from Simply Underlay
Thank you for your review. We look forward to serving you again in the future.
Delivered as expected
Delivered as expected. Second time ordered product from Simply Underlay.
August 9, 2024
Reply from Simply Underlay
Thank you for your review and repeat custom. We genuinely appreciate you choosing our business.
Reply from Simply Underlay
It's nice to hear the website was easy to use and the courier also did their job efficiently.
Reply from Simply Underlay
Thank you for your review. We hope to deal with you again in the future.
Delivered on time
July 30, 2024
Reply from Simply Underlay
We're glad we lived up to expectations and the courier played their part, too.
Reply from Simply Underlay
Thank you for your review. We're glad we lived up to our own high expectations.
The best underlay
The best underlay there is at a great price compared to the local carpet shop . Arrived quickly , well packaged .
July 29, 2024
Reply from Simply Underlay
Thank you for your review. We pride ourselves on offering the very best products at fair prices for all.
fast,efficient and well priced.
July 17, 2024
Reply from Simply Underlay
Everything we would want to be associated with as a company. Thank you for your review.
Exactly what was ordered
July 30, 2024
Reply from Simply Underlay
Thank you for your review. We hope to serve you again in the future.
The products arrived on time in good…
The products arrived on time in good condition.I would suggest that there may be a discount on the products for people in the trade to encourage them to purchase from yourselves.
July 22, 2024
Reply from Simply Underlay
Hi James. Thank you for your review. We are definitely open to working directly with those in the trade, and can offer discounts for high volume or repeat purchases on select product lines. If you would like to discuss this further, please email contact@simplyunderlay.co.uk
That said, we also believe everyone should have access to the best price we can, which is why we try to price fairly for all customers.
Reply from Simply Underlay
Thank you for your review. We hope to see you again in the future.
Quality products with good customer service
Friendly, responsive and helpful customer service. Products arrived quickly. Maybe not cheap but quality products and good customer service.
July 18, 2024
Reply from Simply Underlay
Thank you for your review. We only stock the highest quality underlay on the market, which we would use in our own homes. We might not be the cheapest but we guarantee you'll never be disappointed with the product.
Reply from Simply Underlay
Thank you for your review and we hope to serve you again in the future.
Looks like good underlay
Looks like good underlay, promptly delivered, not used it as yet.
July 23, 2024
Reply from Simply Underlay
Thank you for your review. We're certain you will be happy with the quality of the product.
Great customer service and quick…
Great customer service and quick delivery. Highly recommend.
July 18, 2024
Reply from Simply Underlay
Thank you for the review. We pride ourselves on our service, so it's nice to hear we lived up to expectations.
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