Simpson Millar - Lancaster Reviews 27

TrustScore 4.5 out of 5

4.6

Kings Yard, High Street, LA1 1LA Lancaster, England, GB


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Rated 5 out of 5 stars

Many thanks to Kylie Dean at Simpson Millar for all her support professionalism and hard work helping us through a difficult educational dispute and securing the positive outcome we hoped for our son.... See more

Company replied

Rated 5 out of 5 stars

My case to long with representatives of my case comes and goes. It was so disappointing and stressful. As soon as Shanzia Ahmed took over, everything started moving forward and she included or info... See more

Company replied

Rated 5 out of 5 stars

Lydia Neill- Thank you for going above & beyond the call of duty in helping us get our son with additional needs into a school close to our home. You have showed incredible patience, tenacity, c... See more

Company replied

Rated 4 out of 5 stars

The solicitor involved in our case, at Simpson Millar, was thorough, polite, friendly and professional. She regularly kept in contact with me via email. And made sure any questions were answered. The... See more

Company replied


Company details

  1. Law Firm
  2. Lawyer
  3. Legal Services
  4. Personal Injury Attorney

Written by the company

We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.


Contact info

  • Kings Yard, High Street, LA1 1LA, Lancaster, England, United Kingdom

  • 01524 925 255

4.6

Excellent

TrustScore 4.5 out of 5

27 reviews

5-star
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Rated 5 out of 5 stars

Great work/service during a difficult time

I used Simpson Millar for a purchase of my new home. We faced many difficulties and long delays due to the pandemic but my solicitor Hayley Aspinall worked tirelessly to make the purchase happen. I would definitely use Simpson Millar’s services again.

November 25, 2020
Simpson Millar  - Lancaster logo

Reply from Simpson Millar - Lancaster

Hi Amir,

Thanks for taking the time to leave a review. I'm glad to hear that Hayley provided such a great service.

Many thanks,
Sam Chapman
Client Experience Manager

Rated 5 out of 5 stars

We were lucky enough to be represented…

We were lucky enough to be represented by Hayley Aspinall and Bethany Lawton for our house move. First class service, always very responsive, courteous and would have no hesitation in recommending Simpson Millar.

November 1, 2020
Simpson Millar  - Lancaster logo

Reply from Simpson Millar - Lancaster

Hi,

Thanks for taking the time to leave a review. I'm pleased Hayley & Bethany were able to provide such a good service.

Thank you for the recommendation,

Laura Holdsworth
Client Experience Manager

Rated 5 out of 5 stars

Highly Recommend Emma Davies

We instructed Emma Davies at Simpson Millar to help us with a case against the school admissions dept at Lancashire County Council who were not responding to our urgent correspondence. Emma dealt with our time sensitive case extremely quickly with a great understanding of our predicament and the intricacies of the law relating to it. Within a few days of instructing her, Lancashire CC reversed their initial decision in our favour.

September 17, 2020
Unprompted review
Simpson Millar  - Lancaster logo

Reply from Simpson Millar - Lancaster

Hi,

Thanks for taking the time to leave a review. I'm pleased Emma was able to support you through your case and help get the decision reversed.

Many Thanks,

Laura Holdsworth
Client Experience Manager

Rated 5 out of 5 stars

Our experience using Simpson Millar…

Our experience using Simpson Millar Solicitors has been first class in every aspect.
My 1st contact with Jake was informative, pleasant and professional. Having noted our requirements he promptly gave us a competitive quote for conveyancing which we accepted. He then introduced us to Haley who took charge of the conveyance for our remortgage. Hayley was brilliant. She was almost always at the end of the phone and on the odd occasion that she couldn't take my call, her assistant Beth would take the call, look into our file & either answer our query or pass a message to Hayley who would promptly respond at her earliest opportunity typically the same day. Where I called or emailed at the end of the day, I would get a reply the following morning.
The service received from Jake, Hayley & Beth, was prompt, professional & courteous. They exceeded our expectations
and were a breath of fresh air.
Simpson Millar have made themselves our Solicitors of choice.
We very much look forward to an ongoing healthy business relationship from now and into the future.

Very best regards

Marcus & Karen H

April 13, 2020
Unprompted review
Simpson Millar  - Lancaster logo

Reply from Simpson Millar - Lancaster

Hi,

Thank you for taking the time to leave a review. I'm pleased the team at Simpson Millar were able to help you during your remortgage. I will pass on your feedback to Jake, Hayley & Beth and we look forward to being able to help again in the future.

Many thanks,

Laura Holdsworth
Client Experience Manager

Rated 5 out of 5 stars

I cannot praise the Simpson Millar team…

I cannot praise the Simpson Millar team highly enough. Hayley Carter Steele and her team were so super efficient and available during our house buying process. We suddenly had a deadline moved forward and they adapted and made this happen with efficiency and zero fuss.

We cannot thank you enough and highly recommend.

April 2, 2020
Unprompted review
Simpson Millar  - Lancaster logo

Reply from Simpson Millar - Lancaster

Hi Robert,

Thank you for taking the time to leave a review. It's great to hear that Hayley and the team were able to help you during your purchase. Congratulations on your new home.

I'll pass your feedback on to Hayley.

Many Thanks,

Laura Holdsworth
Client Experience Manager

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