Michaela has been handling my case, and I honestly can’t put into words how amazing she has been. She keeps me updated every step of the way and always makes sure I understand what’s happening. Mich... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found Kirstie Bork to be outstanding dealing with my claim. She is very knowledgeable, efficient and was always willing to answer any questions that I had. Kirstie persevered with my claim tireless... See more
Company replied
I instructed Shazia Ahmed at Simpson Millar after an accident and have been extremely impressed . She has been efficient, supportive, and kept me well informed throughout. She always explained things... See more
Company replied
Georgina Reid was absolutely fantastic. She worked on my case for two years, and from day one I felt confident that we would achieve a successful outcome. She was knowledgeable, professional, and too... See more
Company replied
Company details
Written by the company
We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
Contact info
39 St Paul's Street, LS1 2JG, Leeds, United Kingdom
- 08002 605 010
- reviews@simpsonmillar.co.uk
- simpsonmillar.co.uk
4.5
Excellent
3K reviews
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Great company
Great company, and great staff who know what they are on about, great communication. if I wanted to get hold of anyone they was always a phone call away throughout helping me with my questions.
April 15, 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience with our team and that you found the communication clear and accessible throughout your case. It is great to know that your questions were always answered and that support was only ever a phone call away.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Massively Disappointing
Contacted to arrange getting representation for and EHCP and Sen tribunal
The guy on the phone literally had no idea.
I'm 49 - asked if the EHCP was for me.
Asked me to tell him about it - I asked what he wanted to know he put me on hold and came back asking what the EHCP was.
I advised I won't be asking Simpson Millar for representation based off that call and terminated the call.
Massively disappointing for a firm that are supposedly experts in this area.
April 15, 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear about your experience and appreciate you bringing this to our attention.
We recognise that you were seeking information regarding EHCP and SEN Tribunal support, which is an important matter. We have reviewed the circumstances surrounding the call referenced in your comments.
We have reviewed this internally and are addressing the issues identified to ensure this does not happen again. We take all feedback seriously and use it to improve the service we offer.
Should you wish, we would be happy to assist you further and provide additional information to help address your enquiry.
Wishing you all the best,
The Simpson Millar Team
Although the appointment of a solicitor…
Although the appointment of a solicitor is a precursor to a rocky road, Simpson Millar have been fantastic. They were thorough, kind and totally compassionate. Primarily I dealt with Emma Hickey who I cannot thank enough for her time and effort, support and advise. My case took several years to finalise due to the complications involved and Emma was always there for updates, had time to explain everything probably more than once and never made me feel anything but totally looked after. I can't thank them enough
April 15, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such thoughtful feedback. We understand that going through a legal claim can be a challenging journey, so it is wonderful to hear that you felt supported, cared for, and well guided throughout.
We are especially pleased to hear your kind words about Emma Hickey. Her dedication, patience, and commitment to keeping you informed and reassured during a complex and lengthy case is exactly the level of service we aim to provide. We will be sure to pass on your appreciation to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Very happy with Shamir ahmed
Sharia Ahmed
We are extremely happy very professional & caring
April 14, 2026
Unprompted review
Reply from Simpson Millar
Thank you for your kind feedback. We are delighted to hear that you were very happy with the service you received and that you found Shazia to be professional and caring throughout your experience.
We will be sure to pass on your lovely comments to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Look elsewhere
Firstly I was given a time for a call back which didn’t materialise and then the person I eventualllynspoke to asked one or two questions and then decided that the doctor who did not read a histology report and as a result my cancer was left untreated for 14 months, was not negligent. Who am I to argue.
April 13, 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear about your experience and understand how concerning this situation must feel.
We would like to look into this matter further, including the concerns you have raised about the call back and the advice provided. Please email reviews@simpsonmillar.co.uk with your name and your case or enquiry reference number so that we can locate your details and review this properly.
Wishing you all the best,
The Simpson Millar Team
Review of Simpson Millar Solicitors
Review of Simpson Millar Solicitors
Rating: ★★☆☆☆ (2/5)
Positive Aspects
Simpson Millar undertook my case when numerous other firms declined, which I acknowledge and appreciate. They remained engaged throughout a protracted and complex process. The instructed barrister, Jonathan (KC), was measured, articulate, and professionally competent in his advocacy.
Negative Aspects
Notwithstanding the above, my experience was fundamentally unsatisfactory. I was compelled to assume a disproportionate degree of responsibility for my own case, including scrutinising documentation and rectifying recurrent errors that could have materially prejudiced the outcome.
There was a notable lack of transparency regarding medical expenses. I was explicitly led to believe that such costs would be borne by the defendant; instead, they were deducted from my settlement. Had accurate advice been provided, I would have pursued NHS treatment and avoided incurring approximately £35,000 in unnecessary expenditure.
Concerns regarding judicial impartiality were neither adequately addressed nor escalated. Statements made in court suggested clear bias, yet requests to challenge this or seek reassignment were disregarded. The same judge presided over subsequent proceedings, undermining confidence in the fairness of the process.
The valuation of my claim was communicated only two days prior to the round table meeting and had been substantially diminished without sufficient justification. I was advised against litigation on the basis of anticipated judicial hostility, effectively compelling acceptance of a markedly reduced settlement.
Case preparation was, at times, disorganised and executed with undue haste, with critical documentation finalised at the eleventh hour. This lack of procedural rigour further eroded trust.
Financially, the outcome fails to reflect the true extent of my losses, particularly in relation to my business, which was generating significant monthly income prior to the incident. The restrictive interpretation of self-employment duration resulted in an inequitable assessment of loss.
More broadly, I felt unsupported in relation to the wider personal consequences of the case. There was no meaningful pursuit of accountability against those responsible, nor any substantive challenge to systemic failings encountered throughout the process.
Conclusion
While Simpson Millar’s willingness to accept the case is noted, the overall handling suggests a prioritisation of expediency and fee recovery over the pursuit of a fully equitable outcome. After eight years of litigation, the resolution achieved does not, in my assessment, represent a just or proportionate result.
April 10, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such detailed feedback. We appreciate you acknowledging the aspects of the case that you felt were handled well, including our willingness to take on a complex matter and the representation provided by Counsel.
We are sorry to read that you feel dissatisfied with elements of how your case was handled. We recognise this was a long and involved process, and that litigation of this nature can be challenging and, at times, frustrating.
Whilst we cannot comment on the full details of your case in a public forum, we would like to clarify that key decisions during the claims process, including settlement, are always discussed with and agreed by our clients. Our aim is to ensure that our clients are fully informed of their options, including the risks associated with continuing to trial, so they can make decisions that are right for them.
We recognise that issues such as costs, medical treatment, and valuation can be complex, and we are sorry if at any stage you felt the explanations did not meet your expectations, as we always aim to provide clear information and appropriate support to our clients.
We note your comments regarding communication, case preparation, and overall support, and these will be considered as part of our ongoing commitment to supporting our clients through our services.
If you would like to discuss your review further, please contact us directly.
Wishing you all the best,
The Simpson Millar Team
Don't offer what they claim to offer
Advertise legal services that they don't actual offer, causing people to make enquiries but in reality wasting peoples time.
April 6, 2026
Unprompted review
Reply from Simpson Millar
Thank you for your feedback. We are sorry to hear that you feel this way about your experience.
We aim to be as clear and transparent as possible about the services we offer, so we are keen to understand more about what happened in your situation. If you are able to, please email reviews@simpsonmillar.co.uk with further details of your enquiry, including what service you were looking for, so that we can review this and address your concerns properly.
Wishing you all the best,
The Simpson Millar Team
I’m very greatful for the excellent…
I’m very greatful for the excellent support and professionalism shown by my solicitor throughout the case. I recommend their services for anyone needing a reliable legal assistance.
March 31, 2026
Reply from Simpson Millar
Thank you for taking the time to share your kind feedback. We are delighted to hear that you received excellent support and professionalism from your solicitor throughout your case. It is great to know that you found our service reliable and worthy of recommendation.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Many thanks to Kylie Dean at Simpson…
Many thanks to Kylie Dean at Simpson Millar for all her support professionalism and hard work helping us through a difficult educational dispute and securing the positive outcome we hoped for our son. Many thanks and highly recommended.
March 27, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that Kylie Dean was able to support you through what sounds like a very challenging educational dispute, and that a positive outcome was achieved for your son.
It is especially pleasing to know that you felt supported with professionalism and care throughout the process. We will be sure to pass on your kind comments to Kylie.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Personal injury claim
Gary at Simpson Millar has been excellent over the past 3 years assisting with my personsl injury claim, which I recieved today. It was a complex claim and he assisted with expert knowledge and speed throughout. Strongly recommended.
February 25, 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that Gary provided excellent support throughout your personal injury claim, especially given the complexity involved. It is great to know that his expertise and efficiency helped guide you through the process and achieve a successful outcome.
We truly appreciate your recommendation and will be sure to pass on your kind comments to Gary.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We appreciate your patience throughout the process and are pleased to hear that you felt well informed at every stage of your case.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Simpson Millar - Shazia Ahmed
I first contacted Simpson Millar regarding an injury case. My case was taken on by Shazia Ahmed. I found Shazia to be excellent and very professional. She was always available when needed and advised me accordingly due to her experience and expertise in these matters. I would strongly recommend Shazia and simpson millar to anyone. A great service.
March 20, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that you had such a positive experience with Shazia Ahmed and that you found her professional, knowledgeable, and supportive throughout your injury claim. It is great to know she was available when needed and provided clear, experienced guidance.
We truly appreciate your recommendation and will be sure to pass on your kind comments to Shazia.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
She is very supportive and helpful and does an excellent work thank you
This review is about Shazia Ahmed. Thanks for supporting me and explaining to me about my experience with your firm. Thanks for the great advice and for listening and fighting my case for the last 3 years. Wish you the best . It was great to know you. Take care. Wish you the best.
Kind regards
Sushil thind.
March 19, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your kind feedback. We are delighted to hear that Shazia Ahmed provided such supportive and helpful guidance throughout your case, and that you felt listened to and well advised over the past three years. We understand how important it is to feel supported during what can be a long process, and we are pleased Shazia was able to achieve this for you.
We will be sure to pass on your lovely comments to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Injury 2023
The injury that I sustained in April 2023 was somewhat distressing and painful to say the least. This company was generous with their time showing much care and compassion.
Shazia Ahmed, my solicitor was so professional from the very beginning, she was so knowledgeable in her field and able to guide me through a process that would make me feel very calm, supported and understood.
My best interest was at the forefront, never forcing anything that I was not comfortable with but instead communicating, updating, and seeking my thoughts and feelings whilst explaining all legalities that would serve me in the end. Everything that would affect the outcome of my case was explained in great detail by Shazia in a fashion that I could fully understand thus allowing me to make informed decisions with exceptional guidance.
I highly recommend this outstanding company Simpson Millar.
March 17, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such a thoughtful review. We are very sorry to hear about the injury you experienced and appreciate how distressing that must have been.
We are delighted to hear that Shazia Ahmed provided such professional, compassionate, and knowledgeable support throughout your claim. It is especially pleasing to know that she took the time to explain each stage clearly, kept you fully informed, and ensured you felt comfortable and supported when making important decisions about your case.
Your recommendation means a great deal to us, and we will be sure to pass on your kind words to Shazia.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Shazia Ahmed has been amazing
My experience with Simpson Miller was certainly a rocky one until I got passed on to Shazia. Shazia has been absolutely incredible since taking over my case from the 3 people before her. Her professionalism and ability to build a report with clients made the process more pleasant and comfortable. Her communication was always in a timely manner and no question was a hindrance to her. I appreciate the time, effort and kindness that Shazia put into my case, and I would recommend her to anybody. Thank you so much for everything Shazia, you have been nothing short of amazing.
March 11, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are sorry to hear that the earlier stages of your case felt challenging, but we are very pleased that Shazia Ahmed was able to step in and provide the support and reassurance you needed.
It is wonderful to hear how much you valued her professionalism, clear communication, and the care she showed whilst handling your case. Building trust and keeping clients informed is incredibly important to us, and we will be sure to pass on your kind words to Shazia.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Thank you for your help.
Louise Johnson handled my claim, it was clearly explained to me what each stage entailed, and she was very easy and pleasant to talk to on the telephone. I was notified as soon as she received any correspondence from me, and I would recommend her services to anyone else.
Thank you
Regards
Ray Russell
March 10, 2026
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are delighted to hear that Louise supported you so well throughout your claim and that each stage of the process was clearly explained. It is great to know that you found her approachable and easy to speak to, and that you felt kept informed whenever there were updates.
We truly appreciate your recommendation and will be sure to pass on your kind comments to Louise.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
Reply from Simpson Millar
Thank you for your kind feedback. We are pleased to hear that you found our team helpful and polite during your experience with us so far.
Wishing you all the best,
The Simpson Millar Team
Michaela
Michaela has been handling my case, and I honestly can’t put into words how amazing she has been. She keeps me updated every step of the way and always makes sure I understand what’s happening.
Michaela and her team have shown me so much support throughout this process I truly don’t know what I would have done without this firm. My case is still ongoing, but I 100% trust Michaela and feel confident knowing she is representing me.
November 1, 2025
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share such kind feedback. We are delighted to hear how positive your experience has been with Michaela and that she has kept you well informed and supported throughout your case. Ensuring our clients understand what is happening at each stage is very important to us, so it is wonderful to know that Michaela and her team have helped you feel reassured during what can be a difficult process.
We wish you all the best as your case continues and will be sure to pass on your lovely comments to Michaela and the team.
Wishing you all the best,
The Simpson Millar Team
Fair, professional company who do their best for clients
My experience with the organisation was generally very good. The initial handling of the claim was dealt with quickly and professionally. My claim did seem to get passed around a couple of times due to staff leaving etc which was frustrating but eventually it got taken over by Shazia Ahmed who was excellent. She kept me informed at all times, explaining processes and jargon so that I felt clued up. Her advice was always fair and realistic and I knew she was working hard behind the scenes to ensure I got justice.
March 4, 2026
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are pleased to hear that your overall experience with our team was positive and that your claim was initially handled in a quick and professional manner.
We appreciate you highlighting the frustration caused by changes in case handlers, and we are glad that once Shazia took over your case, you felt well supported and kept fully informed. It is great to know that her clear explanations, realistic advice, and dedication helped you feel confident throughout the process. We will be sure to pass on your kind comments to her.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
My case to long with representatives of…
My case to long with representatives of my case comes and goes. It was so disappointing and stressful.
As soon as Shanzia Ahmed took over, everything started moving forward and she included or informed me with all updates of the case. I am very happy that this nightmare is over now thanks to Shanzia Ahmed.
May 4, 2025
Unprompted review
Reply from Simpson Millar
Thank you for taking the time to share your feedback. We are sorry to hear that the earlier stages of your case felt prolonged and stressful, and we appreciate you highlighting this.
We are pleased that once Shanzia took over your case, you felt better informed and that progress was made towards bringing the matter to a conclusion. It is great to hear that her communication and support helped resolve the situation for you, and we will be sure to pass on your kind comments.
If you ever need advice or support with another legal matter, please don’t hesitate to get in touch.
Wishing you all the best,
The Simpson Millar Team
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