Customer Service is. Excellent with this company I e changed my order a couple of times and it’s done immediately and email answered very quickly. The dry food I buy for my Dog de Bordeaux is very goo... See more
Company replied
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Wonderful dried food. Tried many sensitive brands for our labrador until Simpsons was recommended to us by a colleague. Since trying this he is now fit and healthy and no longer experiences any p... See more
Company replied
Good food, quick service, what's better than that? Our lad, a Street Dog from Bulgaria, who was rescued by an excellent Shelter, Streethearts BG, run by two English folk, with other excellent helpers... See more
Company replied
I've had cats for 30 years, and this is the best catfood I've ever used. Nutritious, natural ingredients, and our cats love it (even the finicky ones). They offer plenty of variety and some organic op... See more
Company replied
Company details
Written by the company
Simpsons Premium is a independent, family owned and run business founded in 2009. Providing natural, complete dog and cat food ranges of dry food, wet food and treats. With the help of leading nutritionists, we have created a wide range of wet and dry food with your pet in mind, taking into consideration their health, wellbeing and dietary requirements. For dogs, we have varying flavours of sensitive, grain-free, Organic and high-meat dog food, as well as puppy food that provides all the nutrients for a growing dog. For cats, we have wet and dry food made with a range of healthy ingredients, as well as an organic wet adult food that will give your feline a balanced, natural diet. The products do not contain any artificial colours, flavours or preservatives and this also includes the raw ingredients.
Contact info
Unit 17b Makerfield Way , WN2 2PR, Wigan, United Kingdom
- sales@simpsonspremium.com
- simpsonspremium.com
4.7
Excellent
909 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Couldn’t wish for better
Couldn’t wish for better. I order, get free delivery and it arrives on my doorstep a few days later
March 27, 2025
Reply from Simpsons Premium
This is lovely to hear Gayle. Thank you for taking the time to review x
Its a must for my dog 👍
Easy to order top qualit.dog loves it.tracking orders spot on comes on time.all round good service don’t use no other product 👍
March 27, 2025
Reply from Simpsons Premium
Thank you for your kind review John x
Used simpsons for a while dog used to…
Used simpsons for a while dog used to have a lot of loose stools he is way better now would recommend
March 27, 2025
Reply from Simpsons Premium
This is brilliant to hear Sue. Thank you for your kind review x
Reply from Simpsons Premium
Thank you for your kind review we are pleased your cats are loving the food x
Reply from Simpsons Premium
Thank you for your kind review. We are pleased to hear your pup is loving the food x
Great Service
Placed order yesterday 13 Jan for 2 bags of Lamb and Potato, at 11am…
Order delivered this morning 9am.
How’s that for great service, plus my Irish Setter girls love it.
Highly recommend this food and of course this Company.
February 13, 2025
Unprompted review
Reply from Simpsons Premium
Glad that your dogs are loving the food Susan. Thank you for taking the time to review x
Excellent food for Evie our black…
Excellent food for Evie our black Labrador. Quick delivery so pleased I have chosen your company Thank you
January 27, 2025
Reply from Simpsons Premium
You are welcome Ann - thank you for the lovely review x
Excellent service
As usual the service is second to none, ordered Monday afternoon arrived Tuesday afternoon.
January 27, 2025
Reply from Simpsons Premium
This is brilliant to hear Janet. Thank you for taking the time to review x
Always a perfect transaction
Always a perfect transaction. Simple and free of fuss, quick delivery and great comms. 😊
December 27, 2024
Reply from Simpsons Premium
Thank you for your kind review Frieda x
Reply from Simpsons Premium
Thank you for your kind review x
Bought the largest size of dry cat…
Bought the largest size of dry cat food. Ingredients are great, my boys love it. 2 happy ragdolls. Large bag lasted 7 months so excellent value for money too. Just about to order another.
Excellent service ans product.
January 1, 2025
Unprompted review
Reply from Simpsons Premium
Thank you for your kind review Katie. Pleased to hear that your cats are doing well on the dry food x
Very good company high quality dog food…
Very good company high quality dog food highly recommended fast delivery easy transaction thankyou
December 27, 2024
Reply from Simpsons Premium
Thank you for your kind review Brad x
Reply from Simpsons Premium
Thank you for your kind review Anita x
Cat & dog food
Currently trying to get on top of my cats tummy issues and feel the wet cat food is helping. Both my cats are eating this food solely, their coats really look great. It would be good to see more non chicken wet & dry cat food available with single protein. The service has always been v.good, but being able to actually talk with people on the phone would be great. We also have a dog who switched from a prescription diet to the wet & dry, she is doing fantastically well, no tummy upset & she eats up. She always picked at the prescription diet, so this is really positive for her, and she's looking great.
December 27, 2024
Reply from Simpsons Premium
So pleased to hear that your pets are doing well on the food Nicola. We do have some cat foods without chicken but don't have any plans for single source protein I'm afraid. We do have a webchat which is available Monday-Friday 9.30-4.00pm where someone is available to chat x
Parcelforce never informed of the…
Parcelforce never informed of the second delivery date as much as they added that to their system. In any case it’s been three weeks and you still haven’t refunded me ANY MONEY.
December 27, 2024
Unprompted review
Reply from Simpsons Premium
Refund was submitted 23rd December
Great for dogs, not so much for cats.
I would give five stars if we had only tried the dog food. Our little mutt is very fussy but will eat the Simpsons dried food. Also the service is good and the price seems reasonable.
However neither of our cats will touch the dried cat food, so unfortunately a large bag of it has had to go in the bin. It seems wasteful but I can’t really offer neighbours something that our cats point blank refuse (both went without eating for three days).
Anyway the cats are back on James Wellbeloved but the dog is happy with Simpsons.
December 14, 2024
Unprompted review
Excellent quality and service
We always buy Simpsons Organic for our cocker spaniel. Great service, excellent quality and speedy delivery.
November 27, 2024
Reply from Simpsons Premium
Thank you for your kind review David x
Always delivered by DPD very quickly
Always delivered by DPD very quickly - also love the reward system
November 26, 2024
Reply from Simpsons Premium
Thank you for your kind review Paula x
Reply from Simpsons Premium
Thank you for your kind review Elise x
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