I am posting this publicly because private communication has led nowhere. My GO9 failed after just one year. Now my HALO 3 Plus radar a premium system in the $10,000 range has stopped working a... See more
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The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared... See more
Replaced Older Garmin with Simrad GO7... Unit works but not as user friendly as Garmin. Also No Tech support phone number... Necessary Operator Manual is on-line only...no paper copy. Who carri... See more
Company replied
Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a... See more
Company details
Information provided by various external sources
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else. In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market. Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Contact info
United States
- simrad-yachting.com
2.0
Poor
348 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Simrad cruise 7 arrived 2 days after I…
Simrad cruise 7 arrived 2 days after I placed the order. Well boxed and in good condition. Nice simple unit, easy install. Bright screen and user friendly controls. No nmea or radar inputs but why have those options if you’re not going to use them, which the majority of recreational boaters won’t. GPS works well and the pre loaded c maps offer decent charts and shows the depth as well. Hard to beat the price too.
June 22, 2022
Reply from Simrad Yachting
Thanks for the positive review, Michael! We're excited to hear that you were happy with your purchase. Thanks for doing business with us. We appreciate you!
Reply from Simrad Yachting
We're so sorry to hear that, Allen. We've sent you an email to offer assistance.
Fast shipping and great product
Fast shipping and the fluid level sensor seems to work as described
June 18, 2022
Reply from Simrad Yachting
Thanks for the positive review, Theodore! We appreciate you!
I have not received the product.
June 17, 2022
Reply from Simrad Yachting
Hi, Bryan. We see your item was delivered on June 18th (which was after your review). If you did not receive it, please reach out to us. We're sorry for the delay.
On time and as described.
June 16, 2022
Reply from Simrad Yachting
Perfect! Thanks for doing business with us, Henry. We appreciate you!
been trying for 4 years to get my down…
been trying for 4 years to get my down scan,side scan to work and after
numerous calls it is still not working
June 16, 2022
Reply from Simrad Yachting
Hi, Willie. We see you had previously written in about using Chirp and StructureScan with your NSS Evo2. Unfortunately, the NSS Evo2 does not support StructureScan and Chirp at the same time. You would need to stop your Chirp to use the StructureScan. If that's not what you were referring to, or if you need further assistance, please contact us a service.marketing@navico.com.
Good experience
Overall the purchase experience was very good and the product appears to be as advertised. I say appears because I have not used it yet. I called to enquire about what was loaded on the device (Cruise 9) before I purchased and was really not given an answer other than you got to use it to see if it covers my area. That response as a bit of a surprised.
June 15, 2022
Reply from Simrad Yachting
Hi, James! Thanks for the positive review. We see US Coastal Maps have been preloaded onto the unit. If you have any questions, please feel free to reach out via phone, email or social media. We hope you love your new unit!
The antenna is late it should have been…
The antenna is late it should have been delivered friday via Fedx. Fedx delivery manager has it in transit but no new delivery date.
June 13, 2022
Reply from Simrad Yachting
Hi, Doug. We're so sorry for the delay. We see it was delivered today at 4:37 PM. If you have any trouble with it, please let us know. Again, sorry shipping was delayed.
I ordered the incorrect transducer and…
I ordered the incorrect transducer and I’ve made 5 attempts to reach you to resolve. It’s been 3 weeks and no response. Doesn’t seem like you have a customer service department.
June 10, 2022
Reply from Simrad Yachting
Hi, Gary. We're so sorry for the delay. We see that a member of our team did reach out via email earlier today (after you wrote your review). Sorry it took so long.
Better by far to come straight to you…
Better by far to come straight to you than the open internet marketplace. ...and cheaper.
June 8, 2022
Reply from Simrad Yachting
Thanks, Micky! We appreciate the positive review!
Reply from Simrad Yachting
Thanks for the compliment, Edgar! We appreciate you!
Beyond horrible support
Beyond horrible. Called 4 times today for support. Offshore phone agents that put my on hold constantly. Then transferred to next level, sat on hold for 1 hour, 15 minutes and the entire time, the message states I am number 1 in queue. Anyway, not an isolated incident. Have been calling Simrad for years and it's always like this. How can they expect people to pay the price they charge for their products and not offer excellent suppport?
June 6, 2022
Unprompted review
Reply from Simrad Yachting
Hi, Tony. Thanks for your feedback, we're always looking for ways to improve, so we appreciate you brining this to our attention. We will forward your comment on to our call center management. It is the busy season so that could be the reason for the delay. We also have email and social media you can reach us on, which may result in a quicker answer. We are sorry you had to wait so long. We do appreciate your business.
It would be nice if the sonar "pause"…
It would be nice if the sonar "pause" feature could be turned on and off from the primary screen. In addition, the step to turn this feature off should be described in the on line users manual.
June 3, 2022
Reply from Simrad Yachting
Thanks for your feedback, Alan! We will turn your comment in to our development team to see if this is something we could add to our online knowledgebase. We appreciate you!
I did the work installing the…
I did the work installing the equipment.The template should be made of a harder substance than thin paper.Other than that everything is working good as far as installation goes.Still working with the installation
June 1, 2022
Reply from Simrad Yachting
Hi, Frank. We hope you were able to get the installation completed. If you do need further help, please don't hesitate to reach out. We do appreciate your feedback. It does help us know what our customers want and expect from us. Thank you.
Not Happy
To start, i paid extra for expedited delivery. It said 1 to 2 business days. Its been 5 business days and it is still at least 2 days away. On top of this, the price changes to 100 dollars cheaper in just 12 hours. Since it didnt show in 2 business days. I dont need this item any longer. It was to be used in a trip that disnt happen due to no delivery of navigation tool.
May 31, 2022
Reply from Simrad Yachting
We're so sorry to hear that, David. We pulled up your order to see what happened. We see that the order was lost by the carrier and a refund request was issued. You should receive your refund soon, if you haven't already. We're truly sorry for the issues you experienced.
Great support group!
May 30, 2022
Reply from Simrad Yachting
Thank you so much for the kind words, Angelos! We're so glad to hear that the team did a great job in helping. Thanks for letting us know!
At first I had a problem ordering from…
At first I had a problem ordering from your site. Every time I placed the order it always put in the wrong item. I emailed the company. They got backed to me within a couple days and said the problem would be fixed within 48 hours It was and I was able to order the correct item without issues.
May 28, 2022
Reply from Simrad Yachting
That's great to hear, Christopher! Thanks for your feedback. We appreciate you!
We could have been more Simrad
I literally ordered a unit from the Simrad outlet site. The transducer quit working not too long after, well Simrad customer service/warranty department couldn't help at all. Even after sending my receipt I still didn't get help. If it wasn't new and I had not already made a custom mount/drilled holes I would have ripped it off and threw it away. However being that it is new and I made a custom mount. I replaced the transducer myself. I don't mind paying more but paying more because of poor customer service kinda sucks. I can't even say another product would would better but I know I'd try another company just based on my experience alone. However I doubt this will be read and im only one customer... I'm a grain of sand on a beach. Either way at least now I know where the bottom is.
May 26, 2022
Reply from Simrad Yachting
Hi, Nicholas. Even though you are one person, we still care and value you as a customer. We're sorry to hear about your experience with customer service. From what I can see on the case, the agent wasn't able to open the picture of the receipt. I don't know if there's more to the story, probably so, we will reach out right now via email to see if there's anything we can do. Again, we apologize for the negative experience you had.
HAVE ALWAYS HAD GOOD EXPERIENCE WITH…
HAVE ALWAYS HAD GOOD EXPERIENCE WITH SIMRAD. BUT STILL HAVE NOT RECEIVED MY ORDER. ACCORDING TO TRACKING INFO WAS SHIPPED 9 DAYS AGO. THAT SAID I AM LOYAL TO SIMRAD QUALITY.
May 26, 2022
Reply from Simrad Yachting
We are so sorry for the delay, Robert. We see that the package was shipped on May 18th and delivered on May 27th. If you did not receive your package or if there's any issue, please reach out to us at service.marketing@navico.com. We just wanted to let you know we are truly sorry for the delay with shipping.
Reply from Simrad Yachting
Thanks for the positive review, Aaron! We're so glad to hear that you had a positive experience.
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