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Sincera Insurance Reviews 

797
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease, particularly highlighting the straightforward claim process. Many people appreciate the remarkably fast response times, with claims often approved within hours or a few days. Consumers also highlight the swiftness of reimbursements, with funds often reaching bank accounts within a few days. Reviewers frequently commend the user-friendly online platform, making the submission of claims very simple and clear. This positive experience leads many customers to express their intention to use the company again and recommend its services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its swiftness, efficiency, and ease of... See more

Claim

Customers consistently note positive experiences with claim, highlighting the process as easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers expressing satisfaction with the speed... See more

Refund

Users describe positive interactions with refund, often highlighting the speed and efficiency of the process.... See more

Payment

Customers had positive experiences with payment, noting that approval and payment processes were very fast.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more

Rated 5 out of 5 stars

This insurance company were excellent. Easy to contact. Online claims form was simple to complete and no problem uploading documents. (Claimed €152 for a lost/stolen hubcap, crazy charge by car rental... See more

Rated 5 out of 5 stars

I don't usually write reviews, but this time I have to praise the professionalism of your company. I've got the respond to my complaint surprisingly fast, without any additional negotiation or proof... See more

Company replied

Rated 5 out of 5 stars

Oh my God, I just came back from vacation in Crete, Greece. I had to submit a claim, for scratches on the rare bumper. I proceeded as suggested from their platform, which apropos is rather transparent... See more


Company details

  1. Insurance Company

Written by the company

We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

797 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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5.0

All reviews

(797)

789 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It took not even 2 weeks to complete…

It took not even 2 weeks to complete the claim. Today o got the money. Perfect. Thank you

May 18, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re happy to hear that your claim was handled quickly and efficiently.

Rated 5 out of 5 stars

Took the optionnal full coverage for a…

Took the optionnal full coverage for a rental car. It was a good idea since a small accident resulted in 800 euros damage excess charge. After submitting the required paperwork I was fully reimbursed. in less than a week.

April 24, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

A clearExcellent insurance experience

A clear, simple, 3-page contract. After the accident, I uploaded the required documents and received my reimbursement within a few days.
Highly recommended!

May 7, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

I will use this insurance again!

I submit a claim with all the documentation prepared and all in order - in less than 24h they approved and in less than 72h they sent the refund. Will definitely use this insurance again!

May 9, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Serious and fast process

Serious and fast process. I should receive the money within 15 business days. Thank you !

May 13, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re happy to hear that your claim was handled quickly and efficiently.

Rated 5 out of 5 stars

After an unexpected incident while…

After an unexpected incident while parking, the underside of the car hit the curb. I always make sure to have full insurance coverage. It took less than a day for it to be approved.

May 12, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for sharing your experience! We’re sorry about the parking incident, but we’re glad your full coverage helped and that the claim was approved in less than a day.

Rated 5 out of 5 stars

seems to be going well

seems to be going well. I filed a claim two days ago (car damage done by a third party) and got a response today confirming a payment reimbursement of a considerable sum. Am very pleased! :) Will use Sincera again and can recommend it as a serious, honest and fast working business.

May 13, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your trust and recommendation! We’re glad we could confirm the reimbursement quickly and show that the process can be serious, honest, and efficient. We’ll be happy to support you again on future rentals.

Rated 5 out of 5 stars

Quick & smooth Process

Could not be happier! Hired a car through discover cars for the UK, when returning the car, the company found a small scuff on the wheel and they charged us £890. Submitted a claim with Sincera and the claim was accepted in a couple of hours. Two days later the funds arrived in my bank account. Smooth easy process thank you!

May 13, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for sharing your experience! We understand how frustrating unexpected charges can be, so we’re really glad we could approve your claim quickly and get the reimbursement to you within just a couple of days.

Rated 5 out of 5 stars

Great experience

Simple, straightforward and nice. Great experience overall

May 12, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you! We’re glad the experience was simple, straightforward, and positive overall.

Rated 5 out of 5 stars

Sincerely the best experience ever had

Sincerely the best experience ever had. Simply and clear, everything has been explained and correct. Neverv have Better before.

May 12, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your kind words! We’re really happy to hear that everything felt simple, clear, and well explained. We truly appreciate your trust.

Rated 5 out of 5 stars

We used Sincera to insure our rental…

We used Sincera to insure our rental car during a trip to New Zealand. Unfortunately, someone drove into the back of our hire car, and as we had taken out insurance with Sincera rather than directly with the hire company, we were charged the full $3000 excess.

Having lodged the claim when we returned home, it took forever and a day for the rental company to get the car into the shop and the necessary repairs completed (9 weeks in total rather than the promised 10 days). Sincera - and specifically, Sergey - were both patient and incredibly helpful in getting some movement from the rental company. On his own accord, Sergey contacted the rental company, and within a week, we had the matter completely resolved. Moreover, our claim was then accepted and processed within 24 hours of the repair being confirmed.

All in all, I'd thoroughly recommend Sincera, and like to give a special shout out to Sergey, who was helpful and reassuring throughout the entire process.

May 12, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you so much for such a detailed and thoughtful review. We’re sorry you had to deal with such a long delay from the rental company after an already stressful accident, but we’re truly glad Sergey could support you, contact the rental company, and help move things forward. We’ll be sure to pass your kind words on to him. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Quick decision

Quick decision. Insurance did what it promised.
Needed to upload a few documents though, costs a little time but I understand that this could be necessary

May 12, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your honest feedback! We’re glad we could make a quick decision and deliver what was promised. We also appreciate your understanding that the required documents help us review claims fairly and accurately.

Rated 5 out of 5 stars

After sending all the necessary things

After sending all the necessary things, the money was in my account within 24 hours. Unbelievable. Great insurance company.

May 12, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your wonderful feedback! We’re delighted that the reimbursement reached your account so quickly after submitting the required documents.

Rated 5 out of 5 stars

Satisfying experience

Never had so satisfying experience with an insurance company, had an accident, broken the rear mirror, charged 1580£ from the rental company. Raised to Sincera and in less then a week got all the money back.

May 4, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for sharing your experience! We’re sorry about the accident and the unexpected charge, but we’re really glad we could help you recover the full amount quickly and make the process satisfying.

Rated 5 out of 5 stars

We had a flat tyre in rental car

We had a flat tyre in rental car. We needed assistance and reparation of a tyre. We get full refund. Decision was in 1 day!

May 1, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for sharing your experience! We’re sorry you had to deal with a flat tyre during your rental, but we’re very glad we could approve the full refund so quickly.

Rated 5 out of 5 stars

Very reliable insurance company

I’m glad we booked the car insurance through this company. We had a problem with one of the tires and Sergey was very helpful with all the refund process. He answers the emails right away and makes things very easy.
Thank you very much, Sergey!!!😃

April 1, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you so much for your kind words! We’re really glad Sergey could support you throughout the refund process and make everything easy and clear. We’ll be sure to pass your lovely feedback on to him!

Rated 5 out of 5 stars

Claim payment the same day

Claim payment the same day

Had a minor prang on the way to returning my car, made the claim on shuttle bus to airport. Refund received same day. Excellent service.

May 5, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for sharing your experience! We’re glad we could make the claim process fast and simple, even while you were already on your way to the airport. Happy we could help so quickly!

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