Sincere Sally Reviews 

609
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning quality and exquisite design of the jewelry pieces, noting that they look truly gorgeous and feel very comfortable for daily wear. Many consumers also appreciate the remarkably fast shipping times and the exceptionally lovely, careful packaging when their orders finally arrive at their destinations. However, some people mentioned recurring issues with customer service responsiveness, unhelpful replies, and significantly delayed deliveries. Some reviewers were not happy with unexpected product defects, such as missing stones, incorrect sizes, or premature tarnishing occurring after only a couple of wears.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the stunning designs, gorgeous... See more

Quality

Consumers find quality to be positive, frequently describing their rings and jewelry as stunning, gorgeous,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick response times,... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers report frustrating delays,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised swift shipping times and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

To begin, great website! I ordered a ring that is as stunning in real life as in the pictures/videos, if not better. The delivery did take a lot longer than stated (nearly two months to my country, wh... See more

Rated 4 out of 5 stars

Absolutely love the stone. But the silver, which was not stamped 925, has turned a copper color. Ive only owned 1 month. Is there a way to clean the band?

Rated 5 out of 5 stars

Sincere Sally has the best quality jewelry that is STUNNING! Not only do they have amazing pieces, but they ship to you quickly and the staff are so lovely and helpful. I cannot recommend them enough!... See more

Rated 5 out of 5 stars

I absolutely love the pieces I received! I wear them every day, and the ordering process was quick and easy. These are perfect for daily wear, and I’ll definitely be ordering more in the future. 100%... See more


Company details

  1. Jewelry Store
  2. also in
  3. Activewear Store
  4. Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Sincere Sally was established in 2018 by young aspired fashion and jewellery designers, a brother & sister duo. The brand started as a fashion-forward online store that sold products to make other females feel inspired, empowered, and confident. They soon became one of Australia's fastest growing online brands in 2019. From there, the brand was declared one of the leading online women's fashion labels. We’ve spent these past few years travelling the world to learn about designing jewellery and ethically sourcing materials. After building strong relationships with our suppliers around the world we decided to focus more on helping our Earth and limiting fast fashion. In 2021, Sincere Sally decided to just focus on just selling jewellery.


Contact info

3.8

Great

TrustScore 4 out of 5

609 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(609)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience

I received my ring and was horrified! The “gold” plating looks cheap, brassy, and bright yellow in comparison to my other gold. Have tried to contact the company for weeks with no reply.
Stay away
Very dissatisfied in Toronto,

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Sincere Sally

Thank you Sincere Sally! My ring is stunning. It took 2 weeks for shipping. So classy, elegant, and sparkling. I can't stop looking at it! Absolutely worth the buy. I'm worth it!

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

I placed my order on 3/30/26 as of…

I placed my order on 3/30/26 as of today 4/16/26 I have not received my order . When I contact the company I get a reply requesting patience they took my money right away . I feel the company scammed me I will contact my bank today for a full refund . It’s companies like Sincere Sally that makes you not trust ordering products over the internet . There is NOTHING Sincere about Sally it’s fraudulent !

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Moissanite Baguette ring in…

I ordered a Moissanite Baguette ring in rhodium plated 925 silver. It took nearly 3 weeks to arrive in the U.S. That was OK, but what arrived was a Cubic Zirconia with rhodium plated copper. It is not stamped 925 and the "moissanite" did not come with any paperwork. After wearing it a few days the copper is wearing through. I'm disappointed. I vowed to never buy plated copper rings and here we are.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

No shipping at all

The shipping status is stuck at "Shipping Label Created, USPS Awaiting Item" for 20 days so far. Customer Service is not helpful. This is a scam! Don't buy.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible all around!

Sincere Sally has the best quality jewelry that is STUNNING! Not only do they have amazing pieces, but they ship to you quickly and the staff are so lovely and helpful. I cannot recommend them enough!

February 3, 2026
Unprompted review

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