Singer Machines Ltd Reviews 320

Purchased a heavy duty sewing machine and had trouble registering it on the website, rang their number in Seven Hills 0288111900, after a very short wait I was put through to Lucy who was excellent, she spoke clearly and was so helpful, so much better to deal with than another well known sewing machine company that expected us to keep the original packaging to return it for warranty via Spotlight, it's handy having Singer Service in Sydney where I can take it for repairs, Lucy has won me over from purchasing elsewhere now. LoL and no I am not a robot😁

I found the site very hard to follow and overly complicated

Good customer service and simple ordering process

Brilliant site easy to navigate and compare different machines
Checkout super easy and straightforward and created an account for you to track your order
Also cheaper than anywhere else

They are so helpful. Answered my query within a very short time. I've ordered the part I needed and it's already been dispatched. Great service. Thankyou

I rang 1st for technical support. Very friendly, warm, and knowledgeable representative. Very easy to order and navigate online. And I was able to order the parts I required 😌

This is my first time buying from Singer online and the ease of finding my way around the website was excellent! I had done a lot of research for the machine (Birthday present for my Daughter) and the one I chose I thought had everything and I am sure she is going to be so excited to receive this beautiful overlocker!

Much better than expected. Site was easy to navigate and I found the item I needed quickly.
Very helpful was the extensive list of machines that the part was compatible with.

Easy to navigate website. Clear precise info on product

I had looked around the Internet at various machines. Singer Machines Ltd was excellent with regards to pricing. The website had all the information that I needed to make an informed choice. At checkout I was also able to add a sturdy bag for the machine as a free gift...how nice is that! The machine arrived within a day. Excellent communication from the seller the whole way through the delivery process. I am looking forward to getting started with my new machine as it looks great. Would definitely recommend this seller

Fast pick up and service, Very good customer service, I found the Special Orders payment a bit confusing but a quickly answered call to customer service and I was talked through it. The overall is, I am very impressed and will be using again.

Very good selection of products, at reasonable prices. Being a UK supplier. Great experience overall.

Ordering was fine but the delivery was abysmal. The DPD delivery driver rang the bell at out driveway gates and left the box outside. The driver did not talk to us when we answered the phone and did not wait for the gates to open. They simply left the box outside in the pouring rain where anyone could have picked it up and walked off with it. It was in a branded Singer box (not brown cardboard) clearly showing what the contents were.

Excellent products at excellent prices, but the shipping charges a high for small items like needles or a bottle of oil. Why not use the Post office instead of Avri, who are not very reliable and have been known to deliver to the wrong address in this area.

Great and simple all info there

Easy to find items

Perfect machine, check out and delivery was quick and easy, very happy

Help received was outstanding. I couldn't find what I wanted and had previously ordered, so I rang the helpline and the lady was so helpful. Even rang me back with a replacement number to order. Wonderful service. Thank you.

First thing was how good the price was compared to other sites such as Amazon. Second was how easy it was to order....no fuss, especially as I wanted it sent to a different address than the billing address. Third, delivery was offered next day. If you know what you want it's simple to buy direct from the company that makes them....Singer.

Easy to order and order arrived the next day. Excellent service.