Sippi Reviews 77

The app had confirmed my parking had started but no email or txt confirmation in Exeter Cathedral but now iv received a £60 fine through the post never had heard of Sippi but wow looking at other reviews never park in their spaces

unqualified people who failed in life so they had to work as phone customer service and failing even to do that

I had a very frustrating experience with the Sippi app. Despite carefully following all the instructions and trying multiple times, the app simply did not work. I was not the only one with this experience. While I was trying to start my parking service other people were coming to me and asking about how the app works. They also struggled to get it started. There was no notification or warning to indicate that the payment or session hadn’t been set up properly. As a result, I ended up receiving a parking fine.

To make matters worse, I reached out to customer service to explain the situation, but received no response at all. The lack of reliability and support is extremely disappointing. I would not recommend relying on this app.

Robbers! I would love to know if there are pay offs from housing associations.

This company should be closed down . I don’t know how they are still allowed to operate . I parked there recently and downloaded the app and tried to pay ..it looked like everything had gone through but when I looked at my receipt an hour later the payment was registered as 00.00 so tried to remedy the situation by paying by telephone this was not accepted . I also tried several phone calls with no response I then received a 60 pound fine letter which would go upto 100 pounds if not paid within 14 days . I then looked on Reddit and found that a number of customers had also had the same experience so basically this company has got a faulty app and is getting away with robbing every customer of 60 - 100 pounds . Never use one of their car parks and if I have my way they will be banned and am now reporting them to Trading Standards .

This company is awful. If you have to park in a Sippi managed car park, you may as well just set your car on fire and buy a buss pass. It would be cheaper and easier.
Our building changed the management to Sippi and have had repeated issues with them not taking payments, then giving you a ticket, and refusing to clear it. They then put it on your credit file. They don't answer the phone, they don't email.
They are part of the reason we are moving to a flat with regular on-street parking. Our current building management company are trying to get out the contract with Sippi. When even a scummy landlord doesn't want to do business with you... You know you're bad.

We previously registered my car with west suffolk hospital. I went to collect a family member I parked my car in a disabled bay with my blue badge on display.
A shock a few days later having received a letter with a formal notice that whilst I wasn't going to be charged for parking on site, but that I needed a permit.
I emailed Sippi disputing the letter, stating that the hospital had all of my details and my vehicle was registered on site. I provided proof which included confirmation from the hospital. 5 days for a response asking for my address. I replied the same day. A further 5 days went by with no response, only to receive an email this afternoon advising that if I was disputing a PCN I would need to contact another company.
No response to my initial email, just details about an issue that's unrelated.
Just incredibly poor customer service. No acknowledgement, just washed their hands of it and now I have no clue if I go on site again will I receive a parking fine.

Just avoid spaces with these absolute scammers. Random debt collection letters out of nowhere for parking (East Village, Stratford) you’ve paid for. I sent proof to both Sippi and to the debt collection agency. Sippi fobbed me off with a generic email saying it’s no longer their problem and are now avoiding emails completely. Absolute disgrace.

Clearly from other reviews their app doesn’t work.

What a time-waster of a company.

It takes weeks to reply to an email and a month to approve a permit.

Got a parking fine because of their speed or processing.

They are sending people to fine you for you own parking space. They are delaying approval of your request permit in purpose so they can send someone to fine you! They are useless and not trustworthy at all!

I downloaded the app as I had an appointment at St Mary’s Portsmouth on a Sunday. Followed the instructions on how to pay and asked to take from my account when leaving. Didn’t think any more of it until later I receive a fine in post stating I hadn’t paid. I am really disappointed in this and feel that Sippi should pay me back for fine. It is clear I had intended to pay and thought I did. Very very poor app and feel nhs need to move to another app. Martin

Paid for years. Still got fined. Then blamed for it.
I have been a Sippi residential permit customer at East Village, Stratford since 2021. Years of payments. Never once missed one.

This month I paid as normal. Sippi took the money and then cancelled my permit anyway. Twice. I then received a £100 fine for a parking space I have been paying for continuously for years.

I spent 30 minutes on hold trying to reach someone. No answer.

I escalated directly to the CEO of Agena Group. The response that came back was a template from a customer service advisor blaming me for not authorising a payment method. The same payment method they had been using without any issue for years.

They took my money. Cancelled my permit. Issued me a fine. Then blamed me for it.

The fact that this company has a 1.4 out of 5 on Trustpilot with 95% one star reviews tells you everything. I am not an isolated case. East Village residents are mentioned repeatedly across these reviews with identical experiences.

GetLiving chose this company to manage parking for thousands of residents. That decision needs to be urgently revisited.

Avoid Sippi at all costs. And if you are an East Village resident who has experienced the same thing, make your voice heard. The more of us that speak up, the harder we are to ignore.

they should be sued and shut down. Their so quick to issue fines for residents yet zero communication and customer support when it actually comes to getting parking permit. scums.

Dropped off at West Suffolk Hospital carpark 1/2/26 (5 minutes) 2 days later received a 24 hr charge of £15.80
Telephoned Sippi twice each time took more than one hour to reach a person, Later looked at payment history to find I had been incorrectly charged on three previous occasions. Trying to contact customer services is a nightmare.

Dreadful company. Took over car parking management from my housing association, wouldn’t accept my proof of address for ‘free’ parking. Parking for which I already pay for as part of my fees/rent etc. You can only register one vehicle so my partners car has to have a permit every single time. Twice in last week she dropped me outside to collect something, 11 minutes and 17 minutes, received 2 x £100 notices, because even though we stayed away from my own parking space, we were on private land. Yes, private land where I live!! Dreadful company. Thank you SNG Housing Association. Nobody asked for this.

Unlawful PCNs issued for my own paid parking space – ignored evidence

I am a leaseholder with a paid, allocated parking space that forms part of my property rights.

When I changed vehicles, I registered the new vehicle on their Sippi permit system and have screenshots confirming this.

Despite this, this company has repeatedly issued Parking Charge Notices against my own space.

I have provided evidence and contacted them multiple times. They have failed to properly investigate, failed to correct their system, and have continued issuing PCNs with no contractual basis.

Any failure of their permit system is not the resident’s liability. Issuing enforcement notices in these circumstances is unreasonable and, in my view, a misuse of keeper data.

I have formally disputed all charges and will not be making any payment.

If you are a resident or considering using this company for parking management, be aware that you may be issued tickets for your own space and then have to fight to get them cancelled.

This situation should never have arisen and should have been resolved immediately.

Same bad experience as everyone else. System does not reconise your exit from the car park so a 24 hour charge is applied. Customer support phone number online and in APP does not work. Hospital switchboard have a different number which works but no one answers. How can a company with such a terrible reputation have a contract with a hospital. I have used mutilple parking APP's and have never had any issue.

downloaded the app. paid to park payment didn’t go thru so repeated the process and ended up paying twice once for 2 minutes then for the correct time of 3 hours tried ringing the number on the app no answer. after a week the emails i sent worked and i got a reply and refund
app is worse i have used and customer service is non existent wont use again have deleted it

Absolutely horrendous.
Parked to have lunch tried the app but nowhere to register your disabled badge.. rang over 14 times the number on the board and no answer as constantly engaged... Even rang the management company number advertised and that was all automated and you couldn't talk to anybody.. I had to end up paying for parking to find yet again it was freezing parking as we ate in the restaurant that asked again for your number plate... There were no clear signs of this in the carpark and no clear signs within the burnt stub pub and staff in pub useless ... I have contacted Sippi through email and they have denied me my full payment I paid back even though I have sent all proof of disability badge, recipe from restaurant pub and recipe from online app Sippi... I know it was only £2.30 and they only paid back £2 saying they can't pay back a conssion or something like that feeling as in terms and conditions and like I explained to them IT SHOULD HAVE BEEN FREE ANYWAY... if you let me register my blue badge which I couldn't as couldn't speak to anyone and no way of doing it on app... Disgusting customer service, ridiculous and useless app.. awful response from customer service and I'm now getting blanked ... Rip of private car parking companies like this make me sick... ZERO STAR FOR THE WORSE SERVICE

Absolutely dire ...i am a blue badge holder my wife took me to hospital and got charged for parking ..then she had to drive to rear of hospital to pick me up and was charged again even though she was only on site 4 minutes and first 30 is free contacted sippi waste of time my advise dont down load the app makes it too easy for them to help themselves to your money !!!!