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Review summary
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Reviews shaping this summary
Incredible service. Great website, lots of choices. Delivery was very prompt, I received an email when item had been dispatched, then a personal email stating my order had been delivered and to confir... See more
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Super fast delivery, brick vase looks very stylish. Loving the green colour (my favourite). Definitely recommend! If you did an Ibstock brick would buy as gift for my parents who live near Ibstock. Mi... See more
Company replied
Good, honest company selling tip-top quality, stylish goods: items that are unavailable elsewhere. I was looking for a jacket that I thought no longer existed until I "stumbled" onto this website. I... See more
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Company details
Written by the company
SirGordonBennett is a curated online retailer - marketplace purveying independent British made craftsmanship goods and British made gifts. Designed and crafted to last longer thus have less of an impact in the planet’s finite resources. We call it ModernHeritage. Made Well. Made to Last. Made in Britain. We are here to help you discover British craftsmanship brands that are handmade with traditional skills by artisans across Britain. Maybe you'll discover a brand that is new to you or a brand that you had forgotten about. So whether a brand is 200 years old with a Royal Warrant or 2 years old with a right royal future you'll say Gordon Bennett I didn't know Britain still made that. Sir Gordon Bennett is the perfect place to get a British made gift for that special person in your life. Or in fact something to treat yourself to some British craftsmanship goods, you know you are worth it. From British made homeware to British made clothing and from British perfume to books and everything in between, Sir Gordon Bennett has something for everyone. Sign up to Gordon'sBUGLE our newsletter and receive 10% off your first order and free UK, EU and USA delivery. Gordon'sBUGLE is a newsletter designed to entertain, amuse and occasionally bemuse. Looking at British culture and history through the lens of British manufacturing and design.
Contact info
Union House, 111 New Union Street, , CV1 2NT, Coventry,, United Kingdom
- support@sirgordonbennett.com
- sirgordonbennett.com
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use site with a good range of…
Easy to use site with a good range of interesting items to choose from. Delivery from supplier very quick.
March 9, 2024
Reply from Sir Gordon Bennett
Thank you Andrew for taking the time to write a splendid review, highly appreciated.
Cheers, Neil & Dan
Reply from Sir Gordon Bennett
Thank you Gary for taking the time to write a splendid review and for supporting British craftsmanship.
Cheers, Neil & Dan
Great product
Great product, well packaged, prompt delivery. Happy repeat customer.
February 15, 2024
Reply from Sir Gordon Bennett
Thank you Eddie for taking the time out of your day to write a splendid review and for being a staunch supporter of British craftsmanship. Highly appreciated.
Cheers, Neil & Dan
Loved the colour and quality
Loved the colour and quality. Disappointed at the size, it’s tiny. Probs.my fault for not checking dimension. Had I done so I wouldn’t have bought it. Thanks.
February 13, 2024
Reply from Sir Gordon Bennett
Hello Kath. Thank you for taking the time to write a review. We're pleased that you are happy with the quality of the product and appreciate the comments about the size of the product. The soap dishes are a new range with us so thank you for the feedback. Yours, Dan & Neil
£300 Kettle started leaking after a year of use
Bought a copper kettle off these guys. Started leaking after a year. We were told that the only viable solution was to have the kettle repaired with no guarantee at a cost to us. Sir gordon Bennett stated that the manufacturer said there was excessive wear and tear.
It's a family home, has been used exclusively on an aga and was used for no other purpose other than making tea.
Initially, with some encouragement, sir gordon Bennett engaged in conversation about this issue but just predominantly blamed the manufacturer and then latterly us. They have now stopped communicating with us entirely.
As some feedback to Gordon Bennett
1) A kettle that costs £300 should last longer than a year when used for nothing other than making tea.
2) The quality of the goods you sell are your responsibility not your manufacturers. We bought the kettle from you. You have a responsibility to your customers.
3) If the quality of the goods does not match your company ethos it is not then everyone else's problem other than yours.
A total lack of understanding of customer service
Disinterested in standing by the quality of their products
I will never use again
As far as I'm concerned this company joins the ever growing list of anonymous internet companies run by charlatans, that are set up and run to rip customers off
Avoid!
I’d just like to point out to anyone who reads through the response.
They accepted no responsibility for their product being faulty and hid behind having provided other people with satisfactory service and their solution is to return a faulty product.
Ergo, if you have a bad experience with them they won’t care. So let’s hope you’re one of the customers that doesn’t have a problem I suppose?!
February 6, 2024
Unprompted review
Reply from Sir Gordon Bennett
Dear Nathan, Thank you for taking the time to write a review and relay your concerns with our service. We pride ourselves on our customer service and always go above and beyond to ensure that we get the best result possible for our customers. We've been speaking to you for a long while, trying to arrange a return, discuss the issues, then get a result for you with regards to a fix for your kettle, but unfortunately despite the manufacturer offering a solution you have decided that wasn't what you wanted to do. I am sorry that this doesn't meet your expectations. We're proud that we are rated excellent on Trustpilot after over 1k reviews. Stand by the quality of all of the products that we sell. And will continue to provide a high quality service to people who enjoy British craftsmanship goods. We will arrange for your kettle to be returned to you and continue to liaise via our support email. Yours, Dan & Neil
Good quality product and great to…
Good quality product and great to support British craft skills
January 21, 2024
Reply from Sir Gordon Bennett
thank you H Corlett for taking the time out of your day to write a splenidid review and for supporting British craftsmanship.
Cheers, Neil & Dan
Reply from Sir Gordon Bennett
Thank you for Mr Duhig for taking the time to write a splendid review, highly appreciated.
Cheers, Neil & Dan
Delays and communication could be better
Delayed response to the order. Took a while and some prodding to get updates on delivery, but did eventually get a response and the product turned up.
January 2, 2024
Reply from Sir Gordon Bennett
Hello Michael. Thank you for taking the time to write a review. Just to recap. We received your order 2nd Jan. The manufacturer returned to work after Christmas and New Year late last week and we are expecting your order to be dispatched in the next couple of days. We've confirmed this in an email to you too. A little slower than our usual service due to holidays but we will endeavour to get your order to you as soon as possible. Thank you for your continued patience whilst we fulfil the order, much appreciated. Yours, Dan & Neil
Easy ordering, prompt delivery
The ordering process went smoothly and the gifts ordered arrived promptly at the intended address (in another country), in good time for Christmas!
December 10, 2023
Reply from Sir Gordon Bennett
Thank you Marjorie for taking the time out of your Christmas period to write a splendid review, highly appreciated.
Cheers, Neil & Dan
Stumbled across this website and glad…
Stumbled across this website and glad that I did : they stock a great range of British goods and the service is impeccable. I purchased a Yarmouth Oilskins Admiralty shirt which was dispatched the next day. It arrived but was too small, and the return was completed via Sir Gordon Bennet and Yarmouth Oilskins immediately including refunds etc. However (not their fault at all) the replacement size took five days to arrive all down to the shambles that is Royal Mail.
I will be revisiting Sir Gordon Bennet again, - a great trustworthy brand who keep their promises.
December 3, 2023
Reply from Sir Gordon Bennett
Dear Mr Watson, thank you for taking the time to write a review. And thank you for your order. Great choice - the Yarmouth granddad shirts are lovely things. We're pleased we were able to help with the order and managed to get the swap turned around quickly despite challenging courier conditions. Enjoy your shirt. And we look forward to helping you find more beautiful, well made, British craftsmanship goods soon. Yours, Dan & Neil
Lovely knife BUT!!
Lovely knife, well made. Only criticism is that the documents inside the knife presentation box were for scissors and nothing with reference to the chefs cleaver. Also there was no certificate of authenticity of the 64 layer Damascus used to make the cleaver. All other Damascus bladed knives I’ve purchased before came with a certificate along with the guarantee.
December 7, 2023
Reply from Sir Gordon Bennett
Hello Gordon, thank you for your message. And thank you for your order. Great choice - the Whiteley knives are splendid. I will mention to the manufacturer about the information and certificates. This could simply be due to the pressures of keeping up with demand recently. We can assure you they are genuine of course. And something you will know having seen the item. Quite something aren't they? Enjoy! Yours, Dan & Neil
Prompt delivery at competitive…
Prompt delivery at competitive price-impressed with first order
December 6, 2023
Reply from Sir Gordon Bennett
Thank you Linda for taking the time out of your day to write a splendid review. Highly appreciated.
Cheers, Neil & Dan
Product Review
Hi.
A great product! Very happy with it.
The service was great too.
Item arrived very well wrapped and quickly.
Thank you. Will shop with again.
December 1, 2023
Reply from Sir Gordon Bennett
Thank you for taking the time to write a splendid review and we look forward to helping you in the future.
Cheers, Neil & Dan
Excellent speedy service and a terrific…
Excellent speedy service and a terrific quality product
December 3, 2023
Reply from Sir Gordon Bennett
Thank you Mr Jenkins for taking the time to write such a splendid review. Highly appreciated.
Cheers, Neil & Dan
I haven't had it not been delivered
December 2, 2023
Reply from Sir Gordon Bennett
Hello Steve, thank you for taking the time to review. I can see that your parcel was delivered on the 13th of December. We have sent you the tracking details by email. Thank you for your patience whilst we completed your order. Yours, Dan & Neil
Kept me updated with the delivery…
Kept me updated with the delivery status. Well packaged and delivered within a reasonable time frame
November 27, 2023
Reply from Sir Gordon Bennett
Thank you Mr Edmonds for taking the time to write a splendid review. Highly appreciated.
Cheers, Neil & Dan
Been over a week with no product and no update from support
Ordered over a week ago and the order is still showing processing. Contacted their support after hearing nothing for a week and I am still waiting for an acknowledgement. The only emails, apart from the order confirmation, has been the 2 asking me for a review lmao, so here it is. Do better.
November 24, 2023
Reply from Sir Gordon Bennett
Hello Steven, thank you for getting in touch and for your review. I am sorry you feel our communication has been poor. Unfortunately we can't find any emails from you prior to the review here, otherwise we would of course got back to you straight away. Your order has been shipped and is due in the next 24 hours. I've provided the tracking by email and will continue to monitor its progress and look forward to it arriving with you soon. Please accept my apologies for the slight delay in receipt. Our usual delivery time is 3-5 days. We're are a couple of days late with yours which isn't ideal, due to a peak in demand over the last week or so. All sorted now though and looking forward to you receiving the goods soon. Great choice by the way, the Whiteley scissors are lovely things. Yours, Dan & Neil
Lovely product
Lovely product, very unusual, delivery was swift and well wrapped… thank you
November 27, 2023
Reply from Sir Gordon Bennett
Thank you Deborah for taking the time out of your day to write a splendid review.
Cheers, Neil & Dan
A great company!
The engineers jacket that I received from Sir Gordon Bennett is great quality and fits me perfectly and what a great name for a company!
November 25, 2023
Reply from Sir Gordon Bennett
Thank you Rob for taking the time out of your day to write a a splendid review. Glad you love the jacket, it will last you donkey's years we are sure.
Cheers, Neil & Dan
A nice company to deal with
November 19, 2023
Reply from Sir Gordon Bennett
Thank you John for taking the time to write a splendid review and the kind words.
Cheers, Neil & Dan
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