Sisu Clinic Reviews 

487
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and attentive, often highlighting their ability to provide excellent advice and make clients feel comfortable. The service is frequently described as efficient, clean, and of high quality, with many appreciating the personalized approach and clear explanations provided for treatments. People are particularly happy with the results of their treatments, noting the doctors' expertise and gentle techniques, which often exceed expectations. However, some customers also noted issues with customer service, mentioning difficulties in reaching staff and a perceived decline in service quality. A few other people also felt that their treatments were rushed or that aftercare and support were lacking when complications arose, leading to distressing outcomes and a sense of being unheard.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, describing them as friendly, welcoming,... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as brilliant, excellent,... See more

Customer service

Users describe positive interactions with customer service, highlighting the friendly, welcoming, and... See more

Quality

People report positive experiences with quality, with many reviewers delighted with the results of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Sisu clinic already for few treatments and I keep coming back as the results is too,also I really like how they take the time to understand what is the results that I wanna achiev... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Sisu for 4 years now and each and every time I have visited the front of house are so welcoming and organised. The Doctors are also welcoming, they take time to explain each t... See more

Company replied

Rated 5 out of 5 stars

A great experience at Sisu clinic for microneedling with exosomes. Dr Sonia was so lovely, so warm and also extremely knowledgeable and helpful in making the decision on the right treatment for me. I... See more

Company replied

Rated 5 out of 5 stars

What an ideal location, filled with lovely people. It was a great experience, I'll definitely be back. Thank you to Noor and Karl for being so welcoming and Dr Sonia for a great treatment, laughing th... See more


Company details

  1. Skin Care Clinic
  2. Beauty Salon

Written by the company

Say hello to Sisu Clinic, Bye-Bye Wrinkles Founded in 2018 by doctors James Cotter and Brian Cotter, along with entrepreneur Pat Phelan, Sisu Clinic began with one mission – to make safe, effective aesthetic treatments accessible to everyone. What started as a single clinic has grown into a trusted name in anti-wrinkle treatments and skin rejuvenation, with a loyal community of patients who love their natural results. At Sisu, your experience is personal from the very first consultation. Our medical team takes the time to understand your goals and create a treatment plan that’s right for you – whether that’s smoothing fine lines, softening wrinkles, or simply giving your skin a fresh, healthy glow. We believe aesthetic treatments should enhance, not change, the way you look. Our focus is always on subtle improvements that help you feel confident, refreshed, and entirely yourself.


Contact info

4.8

Excellent

TrustScore 5 out of 5

487 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(487)

459 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible experience

Incredible experience! Was a pleasure visiting again Dr. Padran He is amazing and always makes me feel comfortable .He addresses my concerns and will guide me in the process and do what is best for me.I'm so thankful for the results! I will recommend dr Padran and Sisu Clinic to everyone!

March 20, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Pedram has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Dr Sonia is knowledgeable, friendly and trustworthy

A great experience at Sisu clinic for microneedling with exosomes. Dr Sonia was so lovely, so warm and also extremely knowledgeable and helpful in making the decision on the right treatment for me. I felt so safe in her hands based on her surgical experience as well as her clear knowledge of the scientific evidence base. She also gave me such helpful instructions on post procedure care. Thank you Dr Sonia!

March 20, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Sonia has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

My first experience with Sisu clinic…

My first experience with Sisu clinic and Dr Sonia was so professional and she answered all my questions patiently and gave me a lot of confidence during this session. I’m very nervous with needles but, I felt nothing and was done really quickly!! The receptionist, Sydney was a real star as well! I felt so comfortable in a new place and I will definitely return for their professionalism, vibe and service 🤍 thank you Dr Sonia and Sydney! X

March 20, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Sonia and Sydney were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

I had a great experience with dr salina

I had a great experience with dr salina. She was amazing. Going in I was very nervous as it was my first time getting lip filler, she sat with me and answered all my questions thoroughly. She was so kind and professional. I’m obsessed with the end look. The receptionist Sydney was also very kind and helpful. The clinic is very clean and professional. Would definitely recommend to friends and family, and will 100% be going back !!!

March 19, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Salina and Sydney have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Amazing service

Amazing service and friendly staff that immediately set you at ease.

March 19, 2026
Unprompted review
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Reply from Sisu Clinic

Thanks for the 5 stars Lesley!
Danielle.

Rated 5 out of 5 stars

Anti wrinkle injection

Dr. Joshi took the time to explain everything in detail and provided thoughtful advice regarding anti-wrinkle injections. He is very knowledgeable and made me feel confident and well-informed throughout the process

March 19, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Joshi was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Dr Sonia & Noor always wondererful

Dr Sonia is amazing very knowledgeable. Great results already from her recommendation. Noor on the front desk is always helpful and organised . Changed clinic last year to Sisu and very glad I did incredible customer service and experienced professionals every appointment

March 16, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Sonia and Noor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Staff made me feel very welcome very…

Staff made me feel very welcome very happy with what I'd had done was very surprised about how little I felt any pain will be back again thank you

March 18, 2026
Unprompted review
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Reply from Sisu Clinic

We are pleased to hear you felt welcome and are happy with your treatment! We look forward to seeing you next time!
Danielle.

Rated 5 out of 5 stars

Great experience in my first visit in…

Great experience in my first visit in Sisu Clinic in Richmond.
Sonia was super friendly , attentive and professional!
I’ll definitely book more treatments with her .
Many thanks

March 18, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Sonia was delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

I recently had an aesthetic treatment…

I recently had an aesthetic treatment at Sisu Clinic and I couldn’t be happier with the experience. Salina was absolutely amazing from start to finish – she made me feel so comfortable and at ease the whole time.

The treatment itself was completely painless, which I was a bit nervous about beforehand, but Salina’s technique and professionalism really put me at ease. She explained everything clearly, listened to what I wanted, and delivered results that exceeded my expectations. 💖💖💖

March 17, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Salina has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Dr Sonia and Noor made me feel very…

Dr Sonia and Noor made me feel very welcomed and looked after. Also injections were different this times than usual.

March 16, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you for your kind words, Dr Sonia and Noor were delighted to hear you had such a great experience. See you soon.

Rated 5 out of 5 stars

Had my Botox treatment in clinic today…

Had my Botox treatment in clinic today (Richmond) and also asked about other treatments whilst there. Dr Sonia was absolutely lovely and recommended a few different options to help with deep wrinkles in my upper cheeks (not just treatments available in clinic but other options as well). I felt very comfortable and relaxed. Noor on reception was brilliant at recommending different options in case I require a two week review and was really helpful. Thanks guys!

March 16, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Sonia and Noor have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Wow, I wasn't expecting that!! 😁

I had a really good experience at Sisu clinic in Mayfair. I met Dr Talya for a consultation regarding filler treatment and she was very realistic about the results that I should expect. I returned for my treatment and I was over the moon with the results. Thank you Dr Talya for being sensible, honest and taking the time to understand what I wanted. You have given me confidence and made me feel fantastic. I am so happy 😊

February 28, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Talya has made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

Great clinic

Fast, painless and professional. I’ll be back

March 10, 2026
Unprompted review
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Reply from Sisu Clinic

We are delighted to receive your review and thank you for taking the time to send such positive feedback. We look forward to seeing you again

Rated 5 out of 5 stars

Considerate of individual wants, not purely money driven

I went for something of a touch up after having a start to the year that left me feeling and lookimg haggard. A bit of botox and some filler just to lift and refresh... I'm not for being too expressionless, but a bit of enhancement does help feel a bit more confident.. I had the pleasure of booking with Saarah and having Dr Sonia at Sisu Richmond do my treatment. Professional, and also listened to what I wanted, as opposed.to just doing the routine that a lot of Aestheticians would do for everyone.. I was shown before and after photos straight away, which I've never had, and it is amazing to see how su h subtle enhancements can bring a bit of life to your skin. I wanted Profilho and she very sensibly.syggested it would be better to let the skin settle and rather do it a week or 2 later. I appreciate that, rather than rushing just for the sake of making the money in the day. I always get different doctors at Sisu, they are all really good. Having Klarna payment as an option is definitely helpful (ageing and out self confidence knows no time 😅). I would highly recommend Sisu Richmond.

March 9, 2026
Unprompted review
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Reply from Sisu Clinic

Thank you so much for your amazing feedback, we are pleased to hear Dr Sonia and the Sisu Richmond team have made your day and experience at Sisu clinic so pleasant. We can’t wait to welcome you back!

Rated 5 out of 5 stars

I’m absolutely delighted with the…

I’m absolutely delighted with the results of my chin filler. I had such a lovely experience from start to finish. Dr Laura McCowan was amazing, she really listened to what I wanted and achieved exactly the result I was hoping for. I couldn’t recommend her more highly!

March 9, 2026
Unprompted review
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Reply from Sisu Clinic

We are glad to hear you are delighted with your results! Thanks for taking the time to recommend Dr Laura!
Danielle.

Rated 5 out of 5 stars

Dr Laura was fantastic and made a great…

Dr Laura was fantastic and made a great assessment re’ my requirements. She was deft and minimised discomfort making the whole experience first class including the result. Well done to all at Sisu. I wouldn’t go anywhere else.

March 5, 2026
Unprompted review
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Reply from Sisu Clinic

Thanks Marian, we appreciate your kind review!
Danielle.

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