SITE123 Reviews 

I had this site 123 websites from 2020 to June 2025 but their services is terrible and they take every year subscription money without my authorisation from my bank by force .and without my agreed and approval amount.
My last subscription expired June and did not wish to renew.
Disputes my cancellation and not renew they attempted to take subscription fee 5 times but my bank stopped payment in last 3 months one time I managed to get full refund after they took money.
I think this company has too many dishonest (staff) employees and they try to scram’s their past customers like me and trying to take their money without any customer’s approval .
So I don’t recommend anyone to use this site123 website builder company because they are not good and not trustworthy company but they will try to blackmail any customer who use their services in the past and request everyone to beware and stay away from this company because you may get scam and suffer like me

Brilliant experience quiet amazed. Oyat Organic website looks lovely and I am not a
computer wiz kid.
All staf are suitably equipped ans knowledgeable to assist. Big thank you

Be cautious as the company automatically renews contracts, without providing any notice. Which is increasingly in violation of consumer protection laws in many jurisdications around the world. As many subscribtion model based companies have been taking advantage of consumers and automatically renewing their plans without providing any notice, ie. in California companies must provide advance very explicit notice they are renewing and receive the clients consent, not just in a terms of agreement.

This company just renews, and waits to see who holds them accountable and demands their money back, or takes them to civil court.

Aiden really helped me seamlessly connect my Google workspace to my new domain. He was extremely patient with this Newbie

The agents were excellent , I appreciate the follow up and the emails , regarding my unfortunate circumstances.

The site is easy to use and there is always someone to help if you get stuck. They are very helpful and patient with their advice. When my business closed they were helpful and prompt in closing down my site as well. I will use them again.

Horrible customer service, severe lag time to get a reply, the time on the reply messages change and are inaccurate. Sometimes they don't understand what you're saying, they type english but the communication is like swiss cheese, holes in the communication big time, understanding you and them. They won't give you a refund, if they do it's not the full amount. I changed domains companies, i told them to refund me anything they charged because i already transferred over my website, before the date on my account renewed, they are keeping over 125 dollars of my money for nothing. I WILL NEVER GO BACK TO THEM EVER AND I WILL NEVER REFER ANYONE TO USE THEM! THEY ARE ALSO MORE EXPENSIVE THAN SHOPIFY, that's disgusting.

🚨 Avoid this company at all costs 🚨

My subscription was renewed after a year with no prior warning and no clear indication of the price. When I tried to cancel, they wanted to charge me a 30% cancellation fee (which I managed to push down to 10%).

Weeks after cancelling, they still took over £200 from my account without telling me. They did eventually refund it but claimed it was my own fault! I cancelled my card after that — thankfully — because just a few days later they tried to take another £200.

This behaviour feels completely fraudulent. I have reported them to the authorities for investigation.

⚠️ Highly recommend not using this company.

*****UPDATE*****
It is now several weeks later since the above incident(s) happened and they are still trying to take money from my account!! Just this morning 5th Sept 2025 SITE123 attempted to take another £201 from my bank account - despite the fact they tried this before and it was declined (as I cancelled my card) they are still trying to take money!!

*****BEWARE****

****UPDATE NO.2 - 5th Sept 2025****

This update is in reference to the reply I just received from *Thomas*. Forget about the Auto-renewal feature.... PLEASE EXPLAIN WHY AFTER SEVERAL WEEKS OF CANCELLING MY ACCOUNT WITH YOU - SITE 123 ARE STILL TRYING TO TAKE MONEY FROM MY BANK ACCOUNT WITHOUT ANY PRIOR WARNING OR APPROVAL FROM ME????? If I had not cancelled my bank card you would still be taking £201!!!

This has NOTHING to do with Auto-renewal. This is your website trying to steal money from my account 6 weeks after cancellation!!

PLEASE EXPLAIN THAT AND NOT ABOUT AUTO-RENEWAL!

Be careful with this company. You cannot speak to anyone on the phone and if you have a real problem and they feel like they've given you a good enough answer they stop responding and block you.

I have had this company for 2 to 3 years and yes you can get a beautiful website design however it hasn't been linked to the SEO and it really hasn't served me all that well.

I have tried several times last year and some of the year before to uncouple my credit card, PayPal account with them so I could decide if I wanted to renew or not. I had reached out last year and was told it was taken care of, however unfortunately I cannot find that email.

I am within my 14-day renewal. And I am not due to renew until the 24th or the 26th of August 2025, the company went in and charged me anyway early. I immediately reached out and told them I would like a refund that I am not renewing this year but I would like to keep my domain name and I'd be more than happy to pay for that.

Rather than just giving me a refund for services I don't want from them this coming year they are choosing to keep my money and offered me a percentage of my money back.

In my opinion that is theft, I have paid over the years and I am stating I don't want the service this coming year and I am paid up until the date of August 24th or 26th 2025.

I've also asked them questions about keeping my domain name. They won't answer the questions about the domain name and they stopped responding to me and sent me a company policy around only being able to cancel when you first start the service with them. This makes no sense at all if I don't want to renew for the coming year I shouldn't be forced to and then have to sit back as they steal my money and base their theft on some outlandish policy.

I would absolutely steer clear of them! It's not over for me I will try to reach out to their founder I'm going to reach out to the better Business bureau and I'm going to fight the payment with PayPal.

It's unbelievable to me how a company can think they can just take your money and keep it! That would be akin to me telling a patient that cancels ahead of time I'm sorry you still have to pay for that appointment even though you canceled in plenty of time.

I really wasn't up for a fight cuz I have more important things to do but I am not allowing them to steal from me!

Please make sure you think long and hard before signing up with this company, very deceitful practices!

Till now the seo agent has been attentive my comments and replying

Ultimate experience - built a highly representation of my health & wellness practice within 12 hours!!!

Best off! Easy, professional, a lot of contents

Website builder was somewhat user friendly. However if you wish to cancel a subscription customer service ignored my request 3 times in a row trying to offer help to keep on going. Also if you cancel your subscription they automatically renew your payment for your domain name. I noticed the charges only 3 years after.

SITE123 went beyond the call of duty in creating the website of my dreams.

"You don't know what you don't know," and its an intense process to communicate your needs in a timely, succinct manner.

SITE123 listened and delivered!! I want to give a special shout out to - Nick, Peter, and Owen who supported me all the way to website completion.

I love the fact that the technicians stick with you until the problem is solved.
Thank you Carlos!

Beware if you have active connection with PayPal
Unauthorized charge for another year - we have still more than 200 days prepaid - customer service not responding

Good website builder. Qualified and fast Support.

Their support is awesome, always there to answer your questions and help guide you. I don't know how many people are on their dev team, I would like to see issues be resolved sooner, especially when a behavior of a function is not working correctly. They do have a great platform for building websites with great design features that are unique to other platforms.

I have been a site123 customer for 8 years. From my experience so far, I can say that it is a serious company. The interface is easy to use, and the support service is excellent, very prompt and very professional. From my point of view, after 8 years of experience with site123, the only thing the company could improve is the SEO for hosted websites, because the high degree of standardization makes it difficult to reach the first page of search results. In conclusion, after objectively analyzing the pros and cons, and based on my 8 years of experience, I give Site123 a rating of 4.8. I highly recommend it! For those without much experience in website building, I think it's the best option.

I’ve used many website builders over the past 20 years, but in all that time, not once has a company personally called to see if I was satisfied or had any questions. That changed with Nick. I truly hope a manager reads this and gives Nick a well-deserved pat on the back — he did an outstanding job.