While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, most reviewers were unhappy with their experience overall. Many customers found the service to be rushed and disorganized, with issues like long waits, cold food, and staff not adequately addressing concerns. Several people also reported dissatisfaction with the food quality, describing dishes as bland, over-seasoned, or poorly executed, and some even encountered issues like bones in their food or other unexpected hard elements. However, some people were satisfied with their visits, praising the creative menus, excellent presentation, and the engaging and friendly staff who enhanced their dining experience. These positive experiences often highlighted specific locations where the service and food quality were consistently high.

What people talk about most

Service

People report ambiguous experiences with service. Many customers praise the professional, friendly, and... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the professionalism, friendliness, and... See more

Product

Customers had ambiguous experiences with the product. While some reviewers praised the creativity and depth... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the imaginative, theatrical, and... See more

Location

Reviewers mention ambiguous feedback about location. While some customers enjoyed their visits to specific... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Was looking forward to a relaxing dining experience but it was more like a busy American diner.. very rushed and noisy, we were in the middle of the restaurant with a tiny table and place was packed.... See more

Rated 2 out of 5 stars

We had a reservation for 5pm. We arrived 4.50pm only to find a queue which was ling enough to leave us outside the building. It took untill 5 30 to be seated,. This would have been ok, if we did... See more

Rated 2 out of 5 stars

While the food and front-of-house service were good, our experience was completely let down by the back-office customer service. After raising an issue with Six, we were offered a return visit wit... See more

Rated 2 out of 5 stars

Deansgate Manchester. Not the best meal of all times. There was a bad sewage smell in the restaurant. The waiter opened all doors and windows which helped but it was cold so coat was worn throughout.... See more


Company details


Contact info

2.7

Poor

TrustScore 2.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No tables allowed for more than 6 people!

Could not believe Six by Nico will not let you book a table for more than 6 people! I wanted to book a table for 8 people only to be told this was not possible. We could have had 2 tables of 4 close to each other but not next to each other! What difference does this it make? We have now taken our business elsewhere to a restaraunt that gives better customer service. This is a ridiculous policy!

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Superb Service and Quality Food

The service provided by the waitstaff was second-to-none. The knowledge of each dish and wine pairing never fails to blow me away.

Portion sizes could be bigger, but of course it is a tasting menu. The Chippie wasn't my first menu and it certainly won't be the last!

May 28, 2023
Unprompted review
Rated 1 out of 5 stars

Not falling for this scam again

Not falling for this scam again. Went as a single person, and felt utterly humiliated. The previous advert offer quoted 33£ for 6 course tasting menu with aperitif. Booked, turned up, thought that I'd double check the price with waitress. She said she knows nothing about such offer, that cheapest they could do is 45£ for a single person. I said, that's not what Facebook advert says and it doesn't say that 2 people minimum booking. So 3 times the waitress came back and forth quoting different price. I think they make the price up as they go. Then the manager came and said as a good will gesture they'd take the aperitif cocktail price off the bill. That's the best they can do but they won't give you price that's advertised if you're a single person. So I ended up paying over 60 quid for their 6 course+ aperitif menu + I had two margaritas ordered whilst I wait. Never ever again will I set my foot in there. Good job I had more money on me, if I didn't and only turned up with cash for the advertised price, I would feel even more mortified than humiliating feeling that I had to experience!

May 28, 2023
Unprompted review
Rated 2 out of 5 stars

The elephant in the room

These restaurants typify the latest fads here today and gone tomorrow, “The Emperor’s New Clothes” a widely acclaimed and admired eating experience, but where you question whether what they have created is of any value. It was a Bansky Utopian eating experience at their Aberdeen restaurant. We walked in and a couple of bar staff twindle their fingers and ignored us. The place has an atmosphere such as the moon. It was loud, bright and flashy, with mirrored walls, cheap art, fake plastic plants and fake slippery parquet flooring.
We sat down next to a table of loud and inebriated women and staff frantically pulling apart the furniture for nearly an hour, to our surprise, looking for someone's lost mobile. The food was tiny overpriced tasty morsels such as supermarket-free food samples fitting for Tom Thumb but not enough for a grown man. Our waiter did his best amidst many bored-looking and cool-ish pretentious waiting staff. I got plastered by the many wines served and made the most of an unforgettable birthday night out. I couldn't help thinking we were taken advantage of and left with our wallet lighter.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Utterly amazing from start to finish

Utterly amazing from start to finish. Service, food, wine! Martin, our waiter, could not have been more accommodating, friendly or helpful. Food exceeded expectations on every level. We shall be back!

April 19, 2023
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

The 2nd time we’ve been to Sixbynico, first time was super. However this time the meal was served at brake neck speed, the explanations of each course hurriedly and incomprehensibly explained. The cocktails were not made with any finesse, tasted sour and unpalatable.

Despite discretely complaining about the cocktails and service at the meal. Writing to the company the next day, following up with a phone call 2 weeks later…

SixbyNico haven’t had the decency to reply. Such appalling customer service has left me no option than to review my experience.

March 1, 2023
Unprompted review
Rated 5 out of 5 stars

Six by Nico Belfast - fantastic

Second visit to six by nico in Belfast. This time was for the chippie menu and it did not disappoint. The food was fantastic and service was top class. Everything seemed so seemless and although at our table we had various dietary requirements, everything was remembered and correct. Cannot wait to visit again and experience another night of great food and service

January 4, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered gift boxes with vouchers for…

Ordered gift boxes with vouchers for Christmas, 3 of them totalling £210 during Black Friday week, with a guarantee of delivery by 23rd. We received the boxes today 31.12.22. Had to give our family A4 b&w print outs instead and they also messed the vouchers codes around. No response to our last 3 emails. They marketed the gift voucher boxes and perfect Xmas gifts and we were left with the ugly piece of paper. Never again.

December 23, 2022
Unprompted review
Rated 4 out of 5 stars

Tenth wedding anniversary in liverpool

Visited Sixbynico, Liverpool for out tenth wedding anniversary. The food and wine matching was lovely, and we received a complimentary glass of prosecco. The service from Stevie was delightful and he brought some humour to our experience, as well as recommending a fabulous cocktail bar nearby.

Our experience was only dampened by learning after our visit that the restaurant was only 3 star for hygiene. There really is no excuse for poor hygiene and so a 4 or 5 star should be standard.

However, a lovely meal and experience. Thank you.

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

This was our second visit to six by…

This was our second visit to six by nico Liverpool and we didn't think it could get any better than the first but it was, they went above and beyond to make our wedding anniversary extra special, the food is amazing, a burst of flavour in every mouthful, massive ‘Thank you’ to Kiera and our waitress Amy, you made our day complete, we cannot wait to come back to try your next theme

May 30, 2022
Unprompted review
Rated 3 out of 5 stars

Amazing food and wine

This was my second time at Six by Nico Manchester and the food and wine pairings were once again excellent for both quality and value. The service however was disappointing mainly because it felt like we were on a production line and had 4 of the 6 courses served within the hour. Our main server was excellent and knowledgeable but two others less so - one young woman was in such hurry she knocked a glass of wine over, and a second young man, in even more of a rush delivering the smoked mussels, told the main server: ‘you can explain it to them’. To finish on a positive note, the food, wine and presentation were amazing and I have booked a third time.

April 20, 2022
Unprompted review
Rated 5 out of 5 stars

Ancient Rome MEAL TASTING and WINE MATCHING....Lucky Romans I thought!

What a wonderful meal, in a wonderful setting, with the BEST staff...
Had a great tasting menu meal...more than enough and Wine sampling on Saturday Night.At Canary Wharf.
Easy booking, and wonderful greeting on arrival. We were taken with the young vibrant staff who were so pleased to see you even after a long day. Seated and comfy in a lovely atmosphere, we were looked after from start to finish. The tasting menu ranged from pasta to truffle from fish to pork and heavenly dessert. There were a couple of allergies and also a vegan diner among us, but it wasn't and shouldn't be a problem. Each server was friendly warm and knowledgeable about each dish, after 3 hours we felt we knew a little about each of them probably 7-8 in total.Accents from all over UK and beyond this young but super knowledgeable staff were happy and eager to please. They knew their food and wine with just enough information not to intimidate or bore you..Seated near the open kitchen we could see the 7 -8 chefs doing their bit in a calm happy way, it was a pleasure to go there.We will return fo sure. Among the delights we had Crispy Pasta, Black Pepper & Parmesan Royale.White Asparagus, Crispy Duck Egg, Hazelnut & Brown Butter...Roasted Hispi Cabbage, Cavatelli Pasta, Pickled Girolle Mushrooms, Truffle Foam & Pecorino Sardo...Sole, Smoked Mussel, Lovage, White Turnip & Mussel Cream...Risotto of Parsley, Garlic and Porcini Mushrooms...and Honey Parfait, Ricotta Cheese, Preserved Quince, Fizzy Muscat Grapes, Pear & Citrus...The matching wines were amazing and tantalising. THANK YOU FOR A SPECIAL EVENING.

March 27, 2022
Unprompted review
Rated 5 out of 5 stars

Megan is great

Had an order messed up before Christmas. I was of course really dissapointed, but Home By Nico went above and beyond to resolve the issue. Megan was a star in helping me reorder and sort out the different addresses

March 24, 2022
Unprompted review
Rated 2 out of 5 stars

Hugely disappointing

We had a very disappointing experience. We were eating a course when the next arrived then the next course was 20 minurtes later. Most of the courses were cold. We had to remind them of drinks orders. Were asked to pay the bill which we already paid then were given our coats while still finishing our drinks. I'm disappointed to say this but hugely overated.

January 30, 2022
Unprompted review
Rated 1 out of 5 stars

Everything was cold

Everything was cold. We have been trying to get to this restaurant for months, having to book then re-book reservations due to COVID-19 lockdowns. We eventually got a booking for a lunch spot today. The restaurant in Glasgow is tiny and very noisy. The six courses were all very cold regardless of whether they were meant to be cold or not. Seriously overrated from my perspective. Additionally, we were served the next course while we were still eating the previous course. Like they were in a rush to get rid of you. I personally wouldn’t recommend.

November 6, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look