Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
I bought my six pad vacuum cleaner after reading reviews where it scored very high .The vacuum cleaner has been great but unfortunately I dropped it and a part broke .I contacted customer services se... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service…
A small crack opened up in the plastic tube in the the vacuum head, I contacted six pad, who requested a photo. I sent them a photo as requested, they very quickly came back with an offer to replace the head, free of charge, which I accepted. Fantastic service
December 23, 2025
Unprompted review
Reply from SIXPAD
Dear Mr Barnes,
Thank you very much for taking the time to share your experience with us.
We’re pleased to hear that our team was able to assist you promptly and resolve the issue by arranging a replacement vacuum head for you without any charge. Providing quick, fair, and hassle-free support is something we strongly believe in, so it’s wonderful to know that this came across in your experience.
Your kind words about our service are greatly appreciated, and we’re glad we could ensure everything was put right for you with minimal inconvenience.
If you ever need any further help or advice, please don’t hesitate to contact us.
Warm regards,
David
Product Manager
SIXPAD UK
In all a very satisfactory purchase
The vacuum cleaner works well, and is perfect for my fairly small (700 sq. ft) London flat. I can vacuum the whole of it, on full power, on one battery charge. However a larger premises might have to be done in two parts, charging the battery midway, or else maybe one could acquire a second battery.
Best of all, though, is the top level and very personal attention I received from Customer Services, both before I made the purchase when I had a question which was very satisfactorily answered and recently, after I'd been using the vacuum cleaner happily for some time, an attachment which had suddenly developed a problem was quickly replaced free of charge. In all I can recommend the SIXPAD vacuum cleaner, and you can be sure that if you do have any issues with it they will be dealt with quickly!
December 19, 2025
Unprompted review
Reply from SIXPAD
Dear Joanna,
Thank you very much for taking the time to share such a thoughtful and detailed review.
We’re delighted to hear that the vacuum cleaner suits your London flat well and continues to perform as expected. It’s especially pleasing to know that our customer service team was able to support you both before your purchase and later on when you experienced an issue with one of the attachments.
Providing clear advice, personal attention, and prompt aftercare is something we take great pride in, so your comments truly mean a great deal to us. We’re glad the replacement was arranged quickly and helped ensure you could continue using your vacuum without interruption.
Thank you again for your recommendation and your trust in SIXPAD. Should you ever need any further assistance, please don’t hesitate to get in touch.
Warm regards,
David
Product Manager
SIXPAD UK
Must Have SIXPADExcellent cordless vacuum in every way…
Excellent cordless vacuum in every way brilliant value for money.
Customer service very efficient
Strongly recommend
December 15, 2025
Unprompted review
Reply from SIXPAD
Dear Vivian,
Thank you very much for your kind review and recommendation.
We’re delighted to hear that you’re so pleased with your SIXPAD cordless vacuum and that you feel it offers excellent value for money. It’s also great to know our customer service team met your expectations — efficiency and reliability are always our priorities.
Your support truly means a lot to us. Should you ever need any assistance, we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
This cordless Vacuum cleaner is ,I can…
This cordless Vacuum cleaner is ,I can only say a fantastic product and at the reduced Price on offer , a great deal. I have had reason to email the sales department, as the cup brush was missing on the inventry, this I am told will be retified as soon as stocks are replenished, and I have had a polite and respectfull service, the cordless vacuum cleaner is a very efficient and light to use and does the job perfectly on all serfaces, the dust compartment is easy to completetly dis assemble and can be washed out ( wich is not the case with the shark my friend has ) and so I can strongly recomend this Item.
December 17, 2025
Unprompted review
Reply from SIXPAD
Dear John,
Thank you very much for taking the time to share your experience with us.
We’re delighted to hear that you’re enjoying your SIXPAD cordless vacuum and that you found it lightweight, efficient, and easy to maintain. It’s also great to know that our team was able to assist you politely and professionally regarding the missing cup brush — we appreciate your patience while stock is replenished.
Your comparison and recommendation truly mean a lot to us, as customer satisfaction and product performance are always our top priorities.
Thank you again for your kind words and support. Should you need any further assistance in the future, please don’t hesitate to contact us.
Warm regards,
David
Product Manager
SIXPAD UK
BUYERS BEWARE - A Dubious company to make a purchase from
My ongoing saga began on the 11th August 2025 with my original review continuing through to today. Please, please, please do not make the same mistake I did and purchase a product from this company. If the product is faulty as mine was DO NOT EXPECT any redress to your benefit. They continuously lied about a refund both partial and full that never came. THEIR WORST ACTION WAS THEIR OFFER TO REFUND ME IF I WOULD AMEND MY ORIGINAL TRUSTPILOT REVIEW. Basically if I was prepared to lie and say they were a marvellous company I MIGHT get my money back. Think me a fool but my integrity is such, I refuse to sell it to this sham of a company. So please heed this posting. Look to their poorest reviews and base your decision to purchase upon those. There are numerous quality companies selling vacuum cleaners, with excellent customer services and guarantees that they honour. SIXPAD DO NOT HAVE good customer services. You can only deal with them by email, where English is not their first language. I have a suspicion they maybe AI generated.And do not expect them to honour their guarantee, as you will be, as I was sorely disappointed. No doubt you will see a Sixpad response to this review from Edward Blake making the same spurious comments about we tried this and that blah blah. I am more than happy to share my numerous emails with Sixpad to TRUSTPILOT. These will show a patient customer requesting politely to have his issues resolved. They show the ends to which SIXPAD will go to not make a refund. And of course try to bribe me with amending my original review to paint them as five star. So please heed my mistake, DO NOT PURCHASE THEIR PRODUCT.
December 15, 2025
Unprompted review
Reply from SIXPAD
Dear Craig Witcomb,
Thank you for taking the time to set out your concerns. I’m genuinely sorry that this situation has caused you such frustration.
I would like to clearly state that SIXPAD does not, and has never, offered refunds in exchange for amended or removed reviews. We fully respect the independence of Trustpilot and the importance of honest customer feedback. Any suggestion otherwise is not reflective of our policies or values.
We always aim to resolve issues fairly and in line with UK consumer regulations, and we regret that in this case you feel this was not achieved. We are more than willing to review all correspondence and order details again to ensure everything has been handled correctly.
If you would like this matter to be independently reviewed, we welcome Trustpilot’s mediation and are happy to provide our full email records and transaction history for transparency.
We appreciate you raising your concerns and regret that your experience did not meet expectations.
Warm regards,
David
Product Manager
SIXPAD UK
Great product
I currently have an upright SHARK hoover which is good but pretty heavy and awkward to cart up and down stairs. Bought the sixpad x80. It's so light and manouverable. The proof of the pudding is the dust it picks up and there was certainly a fair amount. Used the top power mode in 4 upstairs bedrooms and the hand held variation for the stair and still power in the battery. Only used a couple of times but initial impressions v good
December 10, 2025
Unprompted review
Reply from SIXPAD
Dear Iain Horne,
Thank you so much for sharing your experience with the SIXPAD S80 — we’re absolutely delighted to hear your early impressions have been so positive.
It’s great to know the S80 has made a real difference compared with your upright SHARK, especially in terms of weight, manoeuvrability, and the amount of dust it lifts. We designed it with exactly that ease-of-use in mind, so hearing it’s already proving itself on stairs and multiple rooms is fantastic.
I’m also pleased the battery held up well even on the higher power mode — that’s something many customers value, so your feedback means a lot.
If there’s anything you ever need, or if you’d like tips on getting the best performance from your S80 over time, we’re always here and happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
The hoover saga
It’s been a difficult period navigated with the assistance of Sixpads customer service.
The first order was, against my direction, left outside the front door and was stolen. Sixpads immediately sent a replacement. Unfortunately they used parcel force again and as far as I know the parcel is still in a hub.
Sixpads stepped in and sent yet another cleaner via Yodel and I finally got my cleaner.
The cleaner works very well and I recommend purchasing any product from Sixpads.
December 9, 2025
Unprompted review
Reply from SIXPAD
Dear Neil Davies,
Thank you sincerely for taking the time to share your experience — and what a journey it has been. I’m truly sorry for the inconvenience and frustration you faced along the way.
From the stolen parcel to the delivery issues with Parcelforce, none of that should have happened, and I genuinely appreciate your patience throughout the process. I’m glad that once we moved things over to Yodel, your cleaner finally reached you safely.
Despite all the setbacks, it’s wonderful to hear that you’re happy with the vacuum cleaner itself and that it’s working well for you. Your willingness to still recommend our products after such a complicated experience really means a great deal to our team.
If you ever need anything in the future — whether it’s support, advice, or accessories — please don’t hesitate to reach out. We’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
I recently bought a Sixpad vacuum
I recently bought a Sixpad vacuum. I had a problem with a seal. I contacted the company who replied the following day. They sent a replacement part straightaway, no quibble or delay. I have had a very good experience with this company and definitely recommend them. Excellent service and customer satisfaction is a priority.
December 5, 2025
Unprompted review
Reply from SIXPAD
Dear Rebecca Norris,
Thank you very much for taking the time to share your experience — we’re delighted to hear your kind words.
I’m very pleased that our team were able to respond quickly and send the replacement seal without any delay. Providing fast and helpful support is something we take great pride in, so it’s wonderful to know that it made a positive difference for you.
Your recommendation and feedback mean a lot to us, and we’re thrilled to hear that your overall experience with SIXPAD has been so positive. Should you ever need any assistance in the future, please don’t hesitate to get in touch.
Warm regards,
David
Product Manager
SIXPAD UK
Amazing product and customer service
The customer service is so fast and reliable...had a problem with the lower hose on my vaccum cleaner which i have had for 6 months ... i sent a message and photos of the problem and a new part was sent straight away...i love this vaccum cleaner its so light and the suction is brilliant ...fingers crossed i wont have any future problems with it
December 4, 2025
Unprompted review
Reply from SIXPAD
Dear Maudy,
Thank you so much for taking the time to share your experience — we’re truly delighted to hear your wonderful feedback.
I’m very pleased that our team were able to resolve the issue with your lower hose quickly and efficiently. Thank you for sending the photos straight away — it really helps us speed up the process so we can get the right part to you without delay.
It’s fantastic to hear how much you’re enjoying your vacuum cleaner, especially its light weight and strong suction. We designed it to be both powerful and easy to handle, so your comments mean a lot to us.
Please rest assured, if you ever need any help in the future — fingers crossed you won’t — we’re always here and happy to assist.
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad
I bought a new Sixpad S80 vacuum cleaner and had a slight problem with the electric brush.I could not believe how helpfull customer services were.They made a few suggestions and decided to send me a new part.This was successfull, and I would gladly recommend this company to everyone.They really do make you feel like a friend and not just any body.
November 27, 2025
Unprompted review
Reply from SIXPAD
Dear Tom Maher,
Thank you very much for taking the time to share your experience — we’re truly delighted to hear your kind words.
I’m pleased that our team were able to help resolve the issue with your electric brush so smoothly. We always aim to offer practical solutions first, and if a replacement part is needed, we’re more than happy to arrange it quickly so your vacuum can continue working at its best.
Your comment about feeling like “a friend and not just anybody” genuinely means a great deal to us. Providing attentive and human customer service is something we care deeply about, so it’s wonderful to know this came across in your experience.
If you ever need any further assistance or advice, please feel free to reach out at any time — we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
Avoid at all costs
This mob sound as though they are a rebranded outfit from last year with a fake cordless review page. Order one product and get something different. Try to return and they charge you a restocking fee. Everything they do in thus regards breaks the consumer rights for online ordering. Check these out before using them and do not hesitate to report to police and consumer protection agencies and no, they are not a Danish company. Have a guess where
December 1, 2025
Unprompted review
Reply from SIXPAD
Dear Chris Stewart,
Thank you for sharing your concerns — I’m genuinely sorry to hear that your experience has left you feeling this way.
I want to clarify that we do not operate under any previous brand, nor do we run or influence any third-party review pages. We also certainly do not substitute products or seek to mislead customers in any way. If you received an incorrect item, that is absolutely something we will put right.
Regarding returns, we always aim to follow standard UK consumer-rights guidelines, and we’re more than willing to review your case to ensure everything was handled properly and fairly.
If you’re open to it, please contact us directly at 24h@sixpads.uk
with your order details so that we can investigate this fully and provide a proper resolution. We would genuinely appreciate the chance to address the situation for you.
Thank you for bringing this to our attention.
Warm regards,
David
Product Manager
SIXPAD UK
AWESOME!
Sam from Sixpad has truly amazed me. Had a faulty charger and wrote in to customer service to enquire about a replacement and where i could actually get them. Not only was the reply quickly responded, I was asked not to purchase a replacement but rather Sixpad would send me one for free. What other companies would probably have done would be to get me to buy a replacement or sell me something else to go along with it. Sixpad has done none of those and instead given me a replacement for free. In this modern era, its hard to find a business like Sixpad anymore.
December 3, 2025
Unprompted review
Reply from SIXPAD
Dear Zhuo Ran,
Thank you so much for sharing your experience — your kind words truly mean a great deal to us.
I’m delighted to hear that Sam was able to assist you so promptly and that the replacement charger reached you without any hassle. We firmly believe that when something goes wrong, the customer should never be left feeling inconvenienced or pressured to make an additional purchase. Your satisfaction and trust are far more important to us.
It’s wonderful to know that our approach made a positive impression. Thank you again for taking the time to write such a thoughtful review — it really encourages our whole team.
If there’s ever anything else you need, please feel free to contact us anytime.
Warm regards,
David
Product Manager
SIXPAD UK
Well done Sixpad
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages.
The fur from our large Retriever can still be a problem but avoided by frequent checks on bin, etc.
In addition I noticed a small split in a hose nr the brush head. I reported this and Customer Service quickly sent me a new vac which was unexpected.
So well done!
November 29, 2025
Unprompted review
Reply from SIXPAD
Dear Sylvia,
Thank you very much for coming back to update your review — we truly appreciate it. I’m really glad to hear that our customer service team were able to help resolve the initial blockage issues and that things have been running more smoothly since.
Pet fur from a large Retriever can certainly be challenging for any vacuum, so your care and frequent checks make a real difference. I’m also pleased that our team could quickly replace the vacuum when you noticed the split hose — we always want to make sure you’re fully supported.
Thank you again for giving us the chance to put things right. If there’s ever anything else we can assist you with, please feel free to reach out at any time.
Warm regards,
David
Product Manager
SIXPAD UK
I needed a new HEPA filter and they…
I needed a new HEPA filter and they responded very quickly and supplied one without charge,
Can't fault that kind of response.
November 1, 2025
Unprompted review
Reply from SIXPAD
Dear Mason,
Thank you for sharing your feedback with us. I’m delighted to hear that our team was able to respond quickly and provide the HEPA filter you needed free of charge.
We truly appreciate your kind words — offering prompt, helpful support is something we take great pride in.
If there’s anything else we can assist you with, please feel free to get in touch anytime.
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad didn’t give up trying to sort our problem out
Approx 8 months after buying this vacuum we had a problem with it. Sixpad suggested all sorts to try and help even sending out a new battery. Unfortunately this didn’t solve the problem. When I contacted Sixpad to let them know they immediately said they would send out a complete new vacuum. Fantastic service. Many thanks
November 23, 2025
Unprompted review
Reply from SIXPAD
Dear Debbie,
Thank you very much for taking the time to share your experience with us. We’re truly sorry that you encountered an issue after several months of use, but we’re glad we were able to work through it together.
I really appreciate your patience while we tried different solutions — and I’m pleased we could finally resolve it by arranging a full replacement for you. Your understanding throughout the process meant a lot to our team.
If there’s ever anything else you need, please feel free to reach out at any time.
Warm regards,
David
Product Manager
SIXPAD UK
Great product, excellent customer service
Vacuum cleaner was delivered quickly and works very well - it's quiet and easily manoeuvrable and the battery life is enough for us to clean the house fully. I managed to break part of the cleaner (my fault, not the product), and when I contacted the company they replaced the part free of charge - outstanding customer service.
June 2, 2025
Unprompted review
Reply from SIXPAD
Hi Donna,
Thank you so much for your kind feedback — we’re truly delighted to hear that you’re enjoying your vacuum cleaner. It’s great to know that the delivery was quick and that the machine has been working well for your home.
We’re also very glad we could help with the replacement part. Accidents happen, and we’re always here to make things as easy as possible for you.
If you ever need any further assistance, please don’t hesitate to reach out.
Warm regards,
David
Product Manager
SIXPAD UK
Vacuum Cleaners
Let me get straight to the point.
The Vacuum Cleaner I purchased was the SIXPAD S80 and the following points noted.
The packaging was excellent on receipt. The design engineers had well thought out their product.
Now for the Quality, the plastic material and mouldings again are very good quality, well balanced lightweight, easy to assemble and use, I was also surprised with the Battery run time. Overall I would recommend this company and it's products.
June 3, 2025
Unprompted review
Reply from SIXPAD
Dear B.A. Charters-Rowe,
Thank you very much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear that your SIXPAD S80 has met — and even exceeded — your expectations.
It’s wonderful to know that the packaging, design, and overall build quality stood out to you. Our team puts a great deal of effort into ensuring that every part of the product feels well-engineered, balanced, and easy to use, so your recognition truly means a great deal to us.
We’re also pleased that the battery performance surprised you in a positive way. Feedback like yours encourages our entire team and reinforces the work we put into refining both the machine and the user experience.
Thank you again for your recommendation and for choosing SIXPAD. Should you ever need any assistance, please feel free to reach out to us at 24h@sixpads.uk
— we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
My problem was addressed very quickly…
My problem was addressed very quickly and a replacement was offered which I accepted. The whole process was extremely helpful and lots of emails informing me of the process. Everyone was very happy to help and pleasant. I would highly recommend this company for excellence in customer service.
November 17, 2025
Unprompted review
Reply from SIXPAD
Dear Michael McNamee,
Thank you very much for your wonderful feedback. We’re truly pleased to hear that your issue was resolved quickly and that the replacement process went smoothly for you.
Delivering clear communication and genuinely helpful support is something we take great pride in, so it means a lot to know our team made a positive impression throughout. Your recommendation is greatly appreciated.
Should you ever need any further assistance, please feel free to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
I expected good things after reading…
I expected good things after reading the reviews but am very disappointed.
My previous vacuum clear was a Dyson so the Sixpad cannot compare .
The build quality is cheap .
Emptying the vacuum needs the filter to be removed as hair wraps round the drum and does not go in the collection area . Save up and buy something else .
September 18, 2025
Unprompted review
Reply from SIXPAD
Dear Hazel Murphy,
Thank you for sharing your experience with us, and we’re genuinely sorry to hear that the product didn’t meet your expectations. We fully appreciate that every household has different cleaning needs, and it’s disappointing to know that the S80 wasn’t the right fit for you.
We take all customer feedback seriously — especially regarding build quality and ease of emptying — and your comments have been passed on to our product development team for further improvement.
If you’re still experiencing difficulties or would like us to take a closer look at your unit, please feel free to contact us directly at 24h@sixpads.uk
. We’d be more than happy to assist and explore a suitable solution for you.
Thank you again for your time and for giving SIXPAD a try.
Warm regards,
David
Product Manager
SIXPAD UK
The connection to the battery broke off…
The connection to the battery broke off of my s80 got in touch with six pad they could not be more help full got straight back and resolved my problem by sending a replacement GREAT
November 14, 2025
Unprompted review
Reply from SIXPAD
Dear Keith Smith,
Thank you very much for taking the time to share your experience with us. We’re really pleased to hear that our team were able to help quickly and get a replacement sorted for you without any hassle.
We always aim to ensure that any unexpected issues are resolved as smoothly as possible, so it’s great to know the solution met your expectations.
If you ever need any further support or have any questions in the future, please don’t hesitate to contact us at 24h@sixpads.uk
— we’re always here to help.
Warm regards,
David
Product Manager
SIXPAD UK
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