Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
I bought my six pad vacuum cleaner after reading reviews where it scored very high .The vacuum cleaner has been great but unfortunately I dropped it and a part broke .I contacted customer services se... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
Company replied
Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with my battery and…
I had a problem with my battery and they sent me a new one, great customer service
August 10, 2025
Unprompted review
Reply from SIXPAD
Dear Lizzie,
Thank you for sharing your experience! We’re glad to hear that our team was able to resolve the battery issue quickly and provide you with a new one. Your recognition of our customer service means a lot to us, and we’ll continue striving to deliver reliable products and support.
Best regards,
The Sixpad Team
Useless company and non existant…
Useless company and non existant customer services
Not recommended
Review unchanged
Replacement parts finally arrived on 2 November!!
August 24, 2025
Unprompted review
Reply from SIXPAD
Dear Alan Hird,
We’re truly sorry to hear about your disappointing experience. To better assist you, could you please confirm whether your purchase was made directly from our official Sixpad store? Unfortunately, there have recently been counterfeit and unauthorized sellers online who mislead customers with fake products under our brand name.
If you can kindly provide your order details and proof of purchase to our customer service email support@sixpad.com
, we will make sure to fully investigate and resolve this issue for you. Please rest assured that if your purchase was from our official store, we will take full responsibility and provide the proper support you deserve.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon.
Best regards,
The Sixpad Customer Support Team
Absolutely Outstanding Hoover & Service
I recently purchased a new hoover, and it’s hands-down better than the Dyson I had before — more powerful suction, easier to manoeuvre, and surprisingly quiet.
On top of that, the customer support has been nothing short of exceptional. From the moment I reached out with a small query, the team responded promptly, clearly, and with genuine care. They went above and beyond to make sure I was completely satisfied, even following up afterwards to ensure everything was working perfectly.
It’s rare these days to find a company that combines a great product with world-class service, but this one truly delivers both. Highly recommended!
August 9, 2025
Unprompted review
Reply from SIXPAD
Dear Cristina,
Thank you very much for your fantastic review! We’re delighted to hear that the Kraftpulse R6 vacuum is performing so well for you on both carpet and vinyl floors. It’s great to know you find it efficient, easy to assemble, and affordable — and that one battery charge covers your cleaning area so effectively.
Your feedback means a lot to us and encourages our team to keep improving. If you ever need any support or have questions, please don’t hesitate to get in touch.
Best regards,
David
Customer Care Manager
SIXPAD UK
The product was sent to the wrong…
The product was sent to the wrong address, only after a picture proved it was the wrong door did they accept this. I demanded a full refund and they said they would do this on 22/7 /25 still waiting for refund
August 7, 2025
Unprompted review
Reply from SIXPAD
Dear Kevin,
Thank you for bringing this to our attention, and I’m sorry for the frustration caused.
I can confirm that your refund has already been processed from our side on 22/07/25. If the amount has not yet appeared in your account, it is likely due to delays in your bank’s processing time. Please rest assured, we have no reason to mislead you, and I’m happy to provide proof of the refund transaction if needed.
We truly value your trust, and I hope this matter will be resolved for you very shortly.
Warm regards,
David
Customer Care Manager
SIXPAD UK
Clogs up quickly
Impressed when used first time but since then it clogs up very quickly in corrugated part of stick and spits back out. See this as common problem by other reviews
July 16, 2025
Unprompted review
Reply from SIXPAD
Dear Roz,
Thank you for taking the time to leave your feedback — and I’m very sorry to hear about your experience.
We truly regret the inconvenience this has caused you. While the vacuum is designed to offer powerful performance, we understand that clogging — especially in the corrugated section — can be frustrating. We’ve taken similar feedback seriously and are actively working on optimizing the airflow and design in future updates to reduce this issue.
In the meantime, if you haven't already, please reach out to our customer service team at 24h@sixpads.uk — we’d be happy to guide you through a few quick checks or provide support where needed. Your satisfaction is important to us, and we’ll make sure this is followed up properly.
Warm regards,
David
Customer Care Manager
SIXPAD UK
Great product
We had a few issues with the first hoover sent by six pad but they turned this around really quickly for us. They sent us new battery packs in case the others fail plus a £40 refund. They communicated to us with respect and the hoover itself is powerful and running smoothly. I would recommend.
June 23, 2025
Unprompted review
Reply from SIXPAD
Dear Caroline,
Thank you so much for your kind words and understanding!
We truly appreciate your patience and support throughout the process. While occasional issues can arise—sometimes even during transit—we’re constantly working to improve, both in product quality and delivery reliability. We’re actively reviewing and upgrading our logistics partnerships to ensure a more seamless experience, and we continue refining our products to meet the highest standards.
It means a lot to us that you're happy with the vacuum now, and we're so grateful for your recommendation.
Warm regards,
David
Customer Care Manager
SIXPAD UK
The hand held bit stopped working after…
The hand held bit stopped working after a few weeks. I made sure new filter no blockage and everything was clear. Doesn't pick up anything. When I emailed told I couldn't have a refund as it was last the 28day refund period. They would send me a new battery but that is out of stock so another wait. I just jyst wanted a refund as the product is faulty and a total waste of money . Do not buy.
July 11, 2025
Unprompted review
Reply from SIXPAD
Dear Fiona,
Thanks so much for taking the time to share your experience — I’m really sorry to hear about the issues you’ve had.
We’ve checked your order and it’s been nearly three months since your purchase. I completely understand how frustrating it must be to have the handheld part stop working after just a few weeks.
Although the refund period has passed, we’ve already arranged to send you a replacement battery to try and fix the suction problem. Unfortunately, the delivery has been delayed due to the courier, which is very disappointing for both you and us. Please accept our sincere apologies for the wait.
Rest assured, we’re keeping a close eye on this and will do everything we can to get the battery to you as soon as possible. And if the battery doesn’t solve the problem, you’re more than welcome to request a replacement vacuum.
Your satisfaction really matters to us, and we’re committed to supporting you until this is fully sorted.
Thanks again for your patience and understanding — we truly appreciate the chance to make this right.
Best regards,
David
Customer Care Manager
SIXPAD UK
Could be the Holy Grail of vacuum cleaners?
I have bought quite a few vacuums over the years, mainly corded. The last two were cordless, heavy and not very easy to use from a wheelchair.
Oh yes, I'm disabled. I needed something light weight easy to move around to get the cobwebs and deal with the constant hair from our Golden Retriever,(Merlin). It also needed to be easy to take apart to change tools.
I searched the web and found SixPad. A game changer, does everything and does it well. It's also quiet enough Merlin does not mind vacuuming around him.
I have to say a big thank you to Annie on customer help line. Never had a help line so on the ball.
So happy.
July 24, 2025
Unprompted review
Reply from SIXPAD
Dear Trevor,
Thank you so much for your thoughtful and heartfelt feedback.
We’re truly delighted to hear that the SixPad vacuum has made such a difference for you — especially in terms of ease, accessibility, and how it helps with Merlin’s hair (we’re sure he’s a lovely companion!). It means a great deal to know that our product is supporting your day-to-day comfort and convenience.
I’ll be sure to pass your kind words along to Annie — she’ll be thrilled to hear she made a positive impact.
If you ever need anything, we’re always here for you.
Warmest regards,
David
Customer Care Manager
SIXPAD UK
AMAZINGr…
i have just bought this stick hoover and only word i can use is amazing !!! not only was it easy to order on their website delivery was very quick 5 days from ordering till at my front door .Susan Mackenzie
July 17, 2025
Unprompted review
Reply from SIXPAD
Dear Susan,
Thank you so much for your amazing feedback!
We're absolutely delighted to hear that the ordering process was smooth and that your new stick hoover arrived so quickly. It’s fantastic to know that you’re enjoying it already—“amazing” is exactly what we hope our customers feel!
If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
David
Customer Care Manager
SIXPAD UK
Loved it at first but after not very…
Loved it at first but after not very long things began to go wrong. Basically a couple of months in it sucks slightly then on movement empties dirt straight out onto carpet. Customer service just say oh dear send video of this then send a video of that repeatedly , with it being so new I asked for replacement or refund. Got neither more oh dears and requests for more videos. Really not happy with them at all meanwhile have no Hoover !!
July 16, 2025
Unprompted review
Reply from SIXPAD
Dear Jackie,
Thank you for your message.
We ask for a short video to help us check if there is any visible damage to the vacuum. This allows us to better understand the issue and arrange the appropriate repair.
Please be assured that we are committed to providing full after-sales support. Since some time has passed, our usual process is to offer repair services first rather than a direct replacement.
If you have any questions or need further assistance, please feel free to contact us anytime.
Best regards,
David
Customer Care Manager
SIXPAD UK
absolutely useless continually blocks
not wanting to buy another dyson I read reviews of sixpad and now I'm sorry I purchased this cordless hoover
It's got to be the most frustrating hoover I've owned. Badly designed. every time use it lasts for about 5 minutes before the tube becomes blocked at the bend and I'm constantly having to poke the fluff debris out before starting again for another 5 mins before blocking again. Absolutely useless. I can't comment on anything else as am unable to use it for more that a few minutes. do not buy
July 15, 2025
Unprompted review
Reply from SIXPAD
Dear MARGARET,
Thank you very much for taking the time to share your feedback. We are truly sorry to hear about the difficulties you’ve been facing with your SIXPAD vacuum cleaner, and we completely understand how frustrating it must be to have the device block repeatedly during use.
The blockage you described is commonly caused by fluff and debris accumulating inside the tube, especially around bends. To help prevent this, we recommend regularly checking and cleaning the tube to keep it clear and maintain optimal suction performance. This simple maintenance often resolves such issues quickly.
Please be assured that we take any concerns about product design and quality very seriously. Our goal is to provide you with a reliable and effective cleaning solution, and your experience is extremely important to us. If the problem persists despite regular cleaning, or if you believe there is a fault, our dedicated customer service team is here to assist you. We can guide you through troubleshooting steps or arrange after-sales support as needed to ensure your vacuum is working as it should.
Your satisfaction is our highest priority, and we want to make sure you feel supported throughout your experience with our product. Please don’t hesitate to reach out to us at any time—we are committed to resolving this issue and improving your overall experience.
Thank you again for your valuable feedback and for choosing SIXPAD.
Kind regards,
David
Customer Care Manager
SIXPAD UK
Excellent customer service
Excellent customer service
Product is great light weight
Strongly would recommend
July 7, 2025
Unprompted review
Reply from SIXPAD
Dear Mrs Burrows,
Thank you very much for your kind words!
We're thrilled to hear you're happy with both the product and our customer service. It's great to know the lightweight design is working well for you.
Your recommendation means a lot to us.
Warm regards,
David
Customer Care Manager
SIXPAD UK
Sixpad Six Stars
I had seen that this new brand was given the top rating by Which (?) I think it was.. so hopped onto their website and saw the price and quickly bought one.
Delivery was about a week and well packed.
The customer service team are brilliant and so helpful and friendly.
July 5, 2025
Unprompted review
Reply from SIXPAD
Dear Andrea,
Thank you so much for your fantastic review – Six Stars for SIXPAD made our day!
We’re really pleased to hear that our team could offer you the friendly support and service you deserve, and that delivery met your expectations. Your trust in us, especially after seeing our recognition on platforms like Which?, means the world.
If you ever need anything at all, we’re just a message away.
Warm regards,
David
Customer Care Manager
SIXPAD UK
I have already put a review about sixpad
After having problems with the battery on my vacuum cleaner from sixpad
Annie a very nice lady as sorted things out and sent me a replacement new vacuum cleaner thank you Annie
July 3, 2025
Unprompted review
Reply from SIXPAD
Dear Mr. Reding,
Thank you so much for your update and kind words.
We're delighted to hear that Annie was able to assist you and that you're happy with the new replacement unit. Your satisfaction means a lot to us, and we truly appreciate your continued support.
If you need anything else, we’re just an email away.
Warm regards,
David
Customer Care Manager
SIXPAD UK
Sixpad isa surprise gift
Sixpad is not well known but offers a fantastic
July 1, 2025
Unprompted review
Reply from SIXPAD
Dear Charles,
Thank you for your kind words!
We’re so pleased to hear that SIXPAD turned out to be a pleasant surprise. As a growing brand, your feedback and support truly motivate us to keep improving.
Warm regards,
David
Customer Care Manager
SIXPAD UK
This is an absolute scam
This is an absolute scam! Several links from YouTube, trusted buyers guide claiming this is a legit hoover. The website claims it is a Dutch tech company this is absolutely not true! Claims there is 24hour email support which is also untrue, we have emailed and used there message box twice requesting a refund on the product we have not had a reply. AVOID DO NOT BUY THROUGH THE FAKE LINKS. Does not exist anywhere else. SIXPAD is in fact a brand of muscle toners. I am reporting they're website. SIXPAD if you read this I suggest you refund our purchase immediately.
June 26, 2025
Unprompted review
Reply from SIXPAD
Dear Jamie,
I'm David, the product manager at SIXPAD UK.
We noticed your review on Trustpilot but couldn't locate any order under your name in our system, nor have we received any email from you.
Please note that recently, some third-party websites have been impersonating our brand to sell non-official products. If you didn’t place your order on our official site (sixpads.uk), we strongly recommend contacting your payment provider for a refund.
However, if your order was placed on our official website, kindly email us at 24h@sixpads.uk with your order details or a screenshot of your payment. We'll investigate and assist you promptly.
Thank you for your understanding and support.
Best regards,
David
Product Manager
SIXPAD UK
i got the sixpad S80 24 the 24th of…
i got the sixpad S80 24 the 24th of April 2025
today the 13th of June it wont charge i have emailed the company they did reply once to tell me things to do that i have already done i email them back but they have not replied back at the moment there customer service in my opinion at the moment is very low
June 13, 2025
Unprompted review
Reply from SIXPAD
Dear John,
Thank you for your message, and I’m truly sorry to hear about the trouble you’re having with your SIXPAD S80.
Please accept our sincere apologies for the delay in responding to your follow-up email. We understand how frustrating it must be when a product doesn’t meet expectations, and we deeply regret any inconvenience this has caused.
Your concerns are very important to us. I’ve now personally flagged your case to our support team, and we will make sure you receive the help you need. If the unit is confirmed to be faulty, we will take full responsibility and ensure a proper resolution is provided.
Thank you for your patience and for giving us the opportunity to put things right. We will be in touch with you shortly to follow up.
Warm regards,
David
Product Manager
SIXPAD UK
Inspirational Customer Service
The SIXPAD customer service team have been inspirational. Interacting with them has been an absolute pleasure, from the purchase, right through to after sales. Annie, in particular, made me feel valued and content. I highly recommend their products and after-sales service.
June 12, 2025
Unprompted review
Reply from SIXPAD
Dear KH,
Thank you so much for your kind and encouraging words. We are delighted to hear that our customer service team, especially Annie, made you feel valued and satisfied throughout your experience. Your recommendation means a lot to us.
We will continue striving to provide the best products and support to all our customers. Thanks again for your trust and support!
Best regards,
David
Product Manager
SIXPAD UK
Don't believe the hype
Only used a few times and it stops working after a couple of seconds, it's difficult to empty, wish I bought another brand .
Don't believe the hype.
June 13, 2025
Unprompted review
Reply from SIXPAD
Dear Alan,
Thank you for taking the time to leave a review, and we're genuinely sorry to hear that you're disappointed with the product.
We want to assure you that if you're experiencing any issues, you're always welcome to contact our support team directly at 24h@sixpads.uk. We are here to help and committed to providing full after-sales support — your satisfaction matters deeply to us.
We understand how frustrating it can be when a product doesn’t meet expectations, and we want to do everything we can to assist you.
Please don’t hesitate to reach out. We're confident we can work together to find a solution.
Warm regards,
David
Product Manager
SIXPAD UK
I am delighted with the Sixpad cleaner
I am delighted with the Sixpad cleaner, it is quiet, easy to use and does a great job at picking up cat hairs. I am very impressed with this powerful cleaner, highly recommended.
June 11, 2025
Unprompted review
Reply from SIXPAD
Dear Beavis,
Thank you very much for your kind feedback. We're truly delighted to hear that you're happy with your SIXPAD cleaner and that it's performing well, especially with picking up cat hairs.
It means a lot to us to know that our product is making your cleaning experience easier and more enjoyable. Your satisfaction is our greatest motivation, and we’ll continue working hard to provide high-quality products and service.
Thanks again for your support!
Warm regards,
David
Product Manager
SIXPAD UK
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