Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
I bought my six pad vacuum cleaner after reading reviews where it scored very high .The vacuum cleaner has been great but unfortunately I dropped it and a part broke .I contacted customer services se... See more
Company replied
Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
Company replied
Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Decent cordless vaccum but suspicious marketing
I ordered this vaccum after reading a positive review by an alleged independent vaccum cleaner reviewer. I also checked trust pilot and saw mostly positive reviews.
The vaccum arrived quickly following order and I am pretty impressed by it's lightweight design and ease of manoeuvrability. The machine is very quiet and the suction power is great. Overall I am happy with my purchase.
However I have noticed the plastics and other materials used don't seem to be of the quality of other leading brands so I am uncertain if the vaccum will last as long. Still it is a reasonable price and time will tell.
One more point to note is the original independent review that duped me in seemed suspicious which I only realised after purchase. It suggests the vaccum is far superior to other lesding brands and looks fake. The website was 'Trustbuyerguide.org' There is another similar suspicious looking website 'topguidance.org' of another product that looks exactly the same giving positive reviews for a vaccum cleaner made by Sovora. This product looks identical but a different colour. Selling fur the same price and exact same spec. I would very surprised if both vaccums were actually made by different companies.
Both these websites seem suspicious which begs the question how good the vaccum really if the seller/manufacturer is resorting to such tactics.
As i said the vaccum seems good so far so hope it lasts in which case I will be happy
May 5, 2025
Unprompted review
Reply from SIXPAD
Dear Paul,
Thank you for sharing your experience and feedback with us! We're delighted to hear that you're happy with the vacuum, especially its lightweight design, quiet operation, and strong suction power. Your support truly means a lot to us.
Regarding the websites you mentioned, we're not familiar with them, and unfortunately, we can’t comment on their authenticity. We completely understand your concerns and want to assure you that we are dedicated to providing top-quality products and excellent customer service. We take all feedback seriously and will continue to work hard to improve both our products and the customer experience.
Your input is extremely valuable to us, and we will continue striving to ensure that we provide the best possible service. Should you have any further questions or need assistance, please don’t hesitate to get in touch. We're always here to help.
Thanks again for your trust and support, and we look forward to continuing to meet your expectations.
Best regards,
David
SIXPAD Manager
Not as powerful as expected- adequate suction
On delivery the hoover was not as powerful as expected, requiring a few runs over the carpet to suction properly. Customer service have sent out a new battery so I'm hoping for better performance 🙏
May 2, 2025
Unprompted review
Reply from SIXPAD
Dear Louise,
Thank you for your feedback. We’re sorry to hear that the hoover’s suction didn’t meet your expectations at first. We’re glad to know that our customer service team has sent out a new battery, and we hope this improves the performance for you.
If you need any further assistance or have any concerns, please feel free to reach out. We’re here to help!
Best regards,
David
SIXPAD Customer Service
Nice hoover, shame about the delivery
Really pleased with my new hoover so far. Easy to put together although it's a little on the heavy side compared to my old cordless one but that was to be expected. Ordered one day and should have been delivered the next but let down by the courier service Yodel which was not Sharks fault but I suggest they find an alternative company. First attempt at delivery, the van broke down apparently. 2nd attempt, they couldn't find the address even though they had a description, what3words and I waited outside when they were 2 stops away. 3rd time lucky, again I waited outside. Shark customer service was very sympathetic but it was beyond their control.
March 22, 2025
Reply from SIXPAD
Dear Mrs Hamill,
Thank you for your feedback! It seems you may have purchased from a different brand previously, as we are SIXPAD. However, we’re still glad to hear you're happy with your hoover.
We apologise for the delivery issues, but please rest assured that we work hard to ensure a smooth experience. Our logistics team is usually very reliable, and we appreciate your patience.
Thank you for your understanding!
Best regards,
David
SIXPAD Customer Service
Customer service responded quickly and…
Customer service responded quickly and handled my issue professionally! Highly recommended
March 12, 2025
Unprompted review
Reply from SIXPAD
Dear Annabelle,
Thank you for your kind words! We're glad our customer service team could assist you quickly and professionally. We truly appreciate your recommendation!
Best regards,
David | SIXPAD Manager
Good service from Ellis
April 30, 2025
Unprompted review
Reply from SIXPAD
Dear Elizabeth,
Thank you for your kind words! I'm delighted to hear that Ellis was able to assist you and provide a good experience. We truly value your feedback and support.
Best regards,
David | SIXPAD Manager
Powerful Suction, Brilliant Design
I’ve been on the hunt for a vacuum that can tackle both carpets and hard floors, and this one fits the bill perfectly. The suction is absolutely spot on — it picks up dust, pet hair, and debris in the blink of an eye, and I can’t believe how easily it switches from carpet to hard floor cleaning.
What’s a real game-changer is the automatic floor mode adjustment. No faffing about with buttons or switches — it just gets on with it, which I think is a rather clever touch. The design is also incredibly lightweight, so I can glide around the house like a breeze, cleaning multiple rooms in one go without breaking a sweat.
And don’t even get me started on the dustbin. It’s such a relief to empty — there’s no mess, no dust flying everywhere, unlike my old vacuums where I’d end up covered in a cloud of dust. It’s like they’ve thought of everything.
The battery life is a dream too. I can clean the entire house without needing to recharge halfway through, and the best part? It’s super quiet, so I can get the job done without disturbing anyone.
Honestly, I couldn’t be more pleased with this purchase. It’s saved me so much time and hassle, and it’s made cleaning feel almost effortless. If you're after something that’ll make your cleaning routine a doddle, I’d say this one’s a no-brainer!
March 4, 2025
Reply from SIXPAD
Dear Charlotte,
Thank you so much for your wonderful and detailed review! It truly means a lot to us to hear how much you’re enjoying your SIXPAD vacuum. We’re especially glad to know that the suction power, automatic floor adjustment, and lightweight design are all making a real difference in your cleaning routine.
We put a lot of thought into every part of the design — from the mess-free dustbin to the quiet yet powerful motor — so it’s fantastic to know it’s all been noticed and appreciated. Your feedback gives us great encouragement as we continue to improve and innovate.
Wishing you many more effortless cleaning days ahead!
Best regards,
David | SIXPAD Manager
Fast delivery charger missing but was…
Fast delivery charger missing but was delivered the day after great service
February 14, 2025
Unprompted review
Reply from SIXPAD
Dear Jennifer,
Thank you for your review! We're glad to hear that the issue with the missing charger was resolved quickly and that you were satisfied with the service. We truly appreciate your patience and support.
Best regards,
David | SIXPAD Manager
DO NOT USE. FRAUDULENT COMPANY
I received my hoover with a broken battery. On the day I received it I contacted sixpad as I want to return it for a refund. I do not want a new battery as I no longer trust them and there website says we have 14 days to return. They refuse to accept and say I must pay £15 cancellation fee and £30 to return. The hoover arrived broken. DO NOT USE THIS COMPANY. THEY ARE IN CHINA AND FRAUDULENT
April 26, 2025
Unprompted review
Reply from SIXPAD
Dear Melanie,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you’ve faced. We understand your frustration, and we always strive to provide excellent customer service and support.
We’d like to address your concerns and resolve this situation as quickly as possible. Please contact us directly via email or phone so we can investigate the issue with the battery and find the best solution. Our goal is to ensure our customers are fully satisfied, and we are committed to rectifying this matter.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
David | SIXPAD Manager
Light, powerful, brilliant.
We've had the sixpad for a few weeks now and we are really pleased. It's so quiet, so we were not expecting the suction to be so powerful. We have a dog, and this vacuum has no issues with clearing up the hair. We also have women in the house and the long hair poses no problem.
It's really light so really easy to use. Don't be surprised by the size of the box. It looks small, but it's just really well packaged. Would definatley recommend over the Vax that we used previously.
April 4, 2025
Unprompted review
Reply from SIXPAD
Dear Malcolm Grimes,
Thank you so much for your thoughtful feedback! We're thrilled to hear that you and your family, including your dog, have been enjoying the SIXPAD vacuum cleaner. It's fantastic to know that its quiet operation and powerful suction have made cleaning, especially with long hair and pet fur, a breeze.
We also appreciate your positive comments about its lightweight design and efficient packaging. It means a lot to us that you would recommend the SIXPAD vacuum over your previous model.
Thank you again for sharing your experience with us. We truly value your support and look forward to continuing to meet your cleaning needs!
Best regards,
David | SIXPAD Manager
New hoover
Extra light. Good performance.
Overall very pleased with purchase.
Would recomend
April 24, 2025
Unprompted review
Reply from SIXPAD
Dear Jackie,
Thanks for the 5-star review! We're glad you're happy with your new SIXPAD vacuum.
Best regards,
David | SIXPAD Manager
The Ultimate Vacuum for Pet Hair
Having a golden retriever means pet hair is a constant issue. This vacuum has been a game-changer for tackling pet hair, even the fine stuff that gets deeply embedded in the carpet.
What really stands out is the brush head design — it doesn’t get tangled with hair, which saves a lot of time and effort. After using it for a while, I wholeheartedly recommend it to anyone with pets. It really does the job!
March 10, 2025
Unprompted review
Reply from SIXPAD
Dear Harry,
Thank you for your fantastic review! We're thrilled to hear that the SIXPAD vacuum has been a game-changer for handling pet hair, especially with your golden retriever. It’s great to know the brush head design has made your cleaning experience easier and more efficient.
Thanks for the recommendation!
Best regards,
David | SIXPAD Manager
Great customer support
I’d like to share my great experience of a really helpful customer service provider named John from six pad couldn’t be more helpful in directing me towards replacing a charger for this wonderful product. If only all customer service could be this good.
April 22, 2025
Unprompted review
Reply from SIXPAD
Dear Sharon,
Thank you for your wonderful feedback! We're so glad to hear that John was able to assist you and provide the support you needed. We pride ourselves on great customer service, and it’s fantastic to know that your experience with us was so positive.
Thank you for choosing SIXPAD!
Best regards,
David | SIXPAD Manager
Just received my new hoover
Just received my new hoover. Fed yo of buying the very expensive ones, only for them to last little more than a year then suddenly they become useless. So after reading reviews I bought this one. It is phenomenal value for money. Loads of tools. Three spare filters. Long lasting battery. What's not to like?
April 22, 2025
Unprompted review
Reply from SIXPAD
Dear Loraine,
Thank you so much for your kind review! We're thrilled to hear you're enjoying your new SIXPAD vacuum and finding it to be great value for money. It's fantastic to know that the tools, filters, and long-lasting battery have made a positive impact.
We truly appreciate your feedback and wish you many more happy cleaning experiences with your new vacuum!
Best regards,
David | SIXPAD Manager
good order experience.
I ordered the SIXPAD80 vacuum and subsequently found that my old vacuum became operational after removal of blockage.
I replied to the confirmation order email to cancel the order, which was promptly cancelled, and my account refunded.
Can not see how this could be a scam company after this experience. ...just saying.
April 2, 2025
Unprompted review
Reply from SIXPAD
Dear Dev,
Thank you for sharing your experience! We’re happy to hear that your order was handled smoothly, and that we were able to promptly assist with your cancellation and refund. We take pride in offering transparent and reliable service.
Thanks again for your kind words!
Best regards,
David | SIXPAD Manager
Great little hands free with great suction
I bought this hoover as needed a good but one thats not too expensive, this has been a great buy, the process of ordering was seemless, I received prompt acknowledgement of my order and how to track the order. Once received I put on charge and have been zipping around the house with my new gadget. The suction is also very good. I am very pleased with my purchase and experience. I sent an email as I couldn't find how to place a review on their site. The reply was quick, and they redirected me to trust pilot. They should get some put on the website.
April 21, 2025
Unprompted review
Reply from SIXPAD
Dear Miss McMillan,
What a joy it was to read your review—thank you sincerely for taking the time to share such kind and thoughtful feedback. We're absolutely delighted that your experience with our vacuum and service has been so positive. Knowing you've been "zipping around the house" with it brings a smile to all of us here at SIXPAD!
Your note about the website review option is greatly appreciated—we’re already working with our web team to improve that. Your feedback helps us grow.
You are truly one of our valued customers, and we’re always here if you ever need anything.
Warmest regards,
David | SIXPAD Manager
Customer service less than adequate
I purchased their cordless vacuum cleaner on Bank Holiday Friday and paid using my PayPal account. However, I have received no confirmation email from them regarding the purchase and/or estimated delivery date. I contacted PayPal and they suggested contacting SIXPAD which I did via email twice giving the transaction and merchant number shown on my PayPal invoice for the purchase. I am yet to receive a response. I appreciate it is a Bank Holiday weekend, but I would expect to receive at the very least an automated email regarding my communication and giving an indication as to when I could expect to receive a response. I think it speaks volumes when a company sells and takes payment for an item even on a Bank Holiday but doesn’t follow this up with any form of confirmation to the customer. Not impressed at all and I hope my mind is changed.
Revision to my review, SIXPAD have redeemed themselves and have been in contact with confirmation of my order and that it will be processed on the 22 April as it’s a Bank Holiday weekend. I am looking forward to receiving my new vacuum cleaner which I hope will live up to the hype!
April 17, 2025
Unprompted review
Reply from SIXPAD
Dear Heather,
Thank you for your honest and updated review—we truly value your feedback.
We sincerely apologise for the frustration caused by the lack of an initial confirmation email. While our payment system processed your order successfully, it’s clear our confirmation message did not reach you in time, and for that, we’re very sorry. Even during Bank Holidays, our team aims to monitor emails, and while responses may take a little longer than usual, we absolutely take every enquiry seriously.
We’re pleased we were able to connect with you directly and confirm your order details. Your vacuum cleaner is now being prepared for dispatch, and we truly hope it meets (or even exceeds!) your expectations. Thank you again for giving us the chance to make it right.
Warm regards,
David | SIXPAD Manager
Broken wand replacement
Broke the wand myself by over bending it, ordered a replacement Saturday, arrived unexpectedly Monday, due Wednesday, nice one. 👍🏻
March 4, 2025
Unprompted review
Reply from SIXPAD
Dear Ronald,
Thanks a lot for your great review! We’re glad to hear the replacement wand reached you earlier than expected—that’s always a win. We appreciate your trust in SIXPAD, and if you ever need any further assistance, you know where to find us.
Best regards,
David | SIXPAD Manager
Received hoover wasn't working properly…
Received hoover wasn't working properly but they sent me a completely new one out in two days thanks for your help Ellis. fantastic little hoover
April 11, 2025
Unprompted review
Reply from SIXPAD
Dear Mr and Mrs Phillips,
Thank you so much for your kind words and for giving us the chance to resolve the issue. We’re truly sorry the first unit wasn't working properly, but we’re glad everything was smoothly sorted out for you.
Ellis mentioned how lovely it was to speak with you—thank you again for your patience and understanding. We’re delighted to hear you’re now enjoying your fantastic SIXPAD vacuum cleaner!
Warmest regards,
David | SIXPAD Manager
Easy shopping and rapid delivery
Shopping was easy, the cleaning solutions arrived the very next day, and the carpet cleaner itself (bought previously) has been excellent and much better than other brands. We've been very happy so far.
March 3, 2025
Unprompted review
Reply from SIXPAD
Dear Mark,
Thank you so much for your kind words! We're delighted to hear that the shopping experience was smooth, delivery was fast, and that you’ve been impressed with the performance of our carpet cleaner compared to other brands.
Your support means a lot to us, and we’ll keep working hard to deliver the quality you expect.
Best regards,
David | SIXPAD Manager
This steam cleaner far too heavy for me…
This steam cleaner far too heavy for me ,,returned with no problems.Luckily, the suction power is really good.
February 24, 2025
Reply from SIXPAD
Dear Hilary,
Thank you for sharing your thoughts. We're sorry to hear the weight wasn't quite right for you, though we’re glad to know you were impressed with the suction power.
Our current design is based on extensive market research, aiming to strike the best balance between performance and practicality for most users. That said, we’re actively working on developing lighter models without compromising on power.
Your feedback is truly valuable and helps shape future improvements.
Warm regards,
David | SIXPAD Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.