The car was a beautiful Mercedes driver was wonderful and waited for us even though our luggage took a bit longer than expected. Highly recommend!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Limousine Service
- Airport Shuttle Service
- Minibus Taxi Service
- Taxi Service
- Transportation Escort Service
- Transportation Service
Written by the company
SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 600 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.
Contact info
United States
- sixt.com/ride
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ride Alcochete - Lisbon
Punctuality. Premium vehicle for a family of five with luggage.
Friendly behaviour and smooth driving.
All perfect.
Great experience!
Wonderful service and a great driver
Wonderful service and a great driver, definitely will always use sixt services. It was a great ride and the car was extremely comfortable.
Sixt Ride in Zurich and…
I was using Sixt Ride in Zurich and Brussels, drivers never are on time, they should be standing with a sign waiting for us and not the other way around.

Reply from SIXT ride
I have used SIXT ride for airport…
I have used SIXT ride for airport transfers in NYC. Excellent service. Will definitely use it again would highly recommend to anyone.
Pick-up at BCN airport
The communication right after the landing with the driver was excellent.
His attitude and friendliness was suberb.
His car was clean and the ride was smooth.
Airport Transfer MUC
The driver was very punctual, helpful, and friendly on both transfers. The vehicle was high quality.
Terrible communications leading to frustration
Booked pick up LHR T4 after flight scheduled to land about 12:00. Arrived in Arrivals about 13:00 and no driver. Wanted to contact SiXT to ascertain reason for this but there are no phone numbers to contact them on any information or documentation. Much searching on Google found a UK number and after much discussion and transferring to different people finally got to talk to the driver. Apparently I had booked a 90 minute buffer which meant that then driver was not going to appear before 14:00 although this was a surprise to me.
The driver was officially unable to contact me until they arrive at the Terminal and I had no way of contacting them. The driver was only 20 minutes away and agreed to come to the Terminal and picked us up and took us to our destination quickly and efficiently
SiXT really need to facilitate their communication systems and at least allow their customers to contact their representatives in the appropriate country and preferably the driver to avoid unnecessary tension and uncertainty. Why the secrecy about phone numbers? It serves no purpose other than to frustrate their customers and drivers.
SiXT will not be on my preferred supplier list next time

Reply from SIXT ride
Awesome !
Booked a chauffeur ride in Munich lately. Driver was super nice , car was clean - Had an incredibly smooth ride , thank you SIXT ride!
Booking premium chauffeur services
Booking premium chauffeur services through Sixt Ride is incredibly straightforward and user-friendly. My driver was exceptionally professional throughout the entire journey. The favorite driver feature is a game-changer—I immediately added my driver to my favorites, and I'm delighted that I now consistently get paired with the same excellent driver for most of my bookings. This consistency makes every ride feel reliable and personalized.
Great experience!
Smooth pick up, clear communication and comfortable ride.
Driver very professional and on time
Driver very professional and driving safely. Good car, clean and in a good shape.
On time.
I booked a ride in Lissbon from my…
I booked a ride in Lissbon from my Hotel to the Airport on short notice. The Driver showed up on time and even accompanied me to the entrance. Excellent service, and I felt very comfortable!
Ok, but not better than regular taxi
General mechanics of ordering a car are like with every other competitor.
I was missing the option of deciding on my pick up spot myself in the app. I also had to tip the driver in cash, as there is no button for it in the app.
The cars are regular taxis (in Germany), which are usually not in the same good condition as UBER premium. Price is pretty much the same.
I had to sign a receipt after every trip at the drop off, where I still do not know why.
To sum it up: Ok, but far away of being good.
Super premium ride experience
I booked an airport transfer in Zurich and Amsterdam. Had a great pickup experience and got premium vehicle and a professional driver who made the whole drive engaging and smooth.
Efficient Service
Our ride showed up early and ready to load us up. It was a quick smooth ride to our destination.
A professional chauffeur greeted me at…
A professional chauffeur greeted me at the airport and after that the ride went so smooth with all attention I could get.
Thanks.
Used twice - very satisfied both times
Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city center in a clean Mercedes E-Class. Water was provided for passengers in the car.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







