SIXT+ auto abo Reviews 160

What they do is simply illegal and malicious behaviour towards customers.

Scheduled car exchange, all the time in the world to prepare contracted vehicle.
Car they have prepared is not meeting contract requirements, same model not requested engine (they charge 20% more for an specific engine category). Was told that I can take the car they have or walk away without any.

Nearly 2 months has passed, countless messages to customer service with no response. What they did is put 160€ additional charges on my credit card for no reason. Took them 2 weeks to be kind enough to reverse it… simply abuse of power
Zero perspective to receive a correct car, after 10‘s of emails they reduce invoice by 5% compared to 20% premium they charge for an engine upgrade, so they gain additional profit for not delivering me the car they sold to me, no constructive response, absolute nonsense for 2 months and going

Not a single unnecessary formality clouded the Abo process. The staff was very friendly. I went to the office and received my car in top condition. All options were laid out clearly and I chose all the closes regarding insurance and protection which saved me a lot of trouble. During the rental I damaged the car and the insurance covered everything. All they needed was a picture and a police report. And lately I needed a freeze because I will not be able to use the car for 2 months, no problem. Just started the freeze from the Sixt mobile app, returned the vehicle and now the rental is paused for 2 months. The best long term rental experience I have had to date is with Sixt. I don't think that I'll be buying a car anytime soon or change my Car Rental Company.

As i now Mrs Gladitz und Mr Rückemann , there was no problem by making this contract, choosing the car and all other things about the deliverung.They are alway very kind and helpfull for me.
The Car is in excellent condition, the staff about the delivery and explaining the Car war veryvery helpful.
it is always a pleaure to rent a car in Hildesheim,Steuerwalderstrasse !!

SCAM

I am extremely frustrated with my experience at SIXT.

I had fully prepaid and booked this reservation 2 months in advance, yet on the day of pick-up in Nuremberg, we were told for the first time that the car could not be driven into Budapest — something that was never disclosed anywhere in the booking, emails, or prior communication. If we had known, we would never have booked this.

We were then refused the vehicle entirely, with no alternative and no real help, and simply told to contact customer service ourselves. Our entire trip depended on this booking.

With no support, we had to arrange a last-minute train to Munich, causing stress, delays, and extra costs. At the Munich branch, we were forced into a walk-in booking, paying €2,462 for 4 days for a Volvo XC60 — compared to €1,830 for 10 days originally. The financial loss is obvious.

Customer service provided no meaningful assistance.

Absolutely unacceptable — I would not trust SIXT for important travel plans.

(EN) I have a long-term rent (subscription), and my "base station" is "Düsseldorf Zentrum HBF" (Willi Becker Allee 10). The personnel at the station is predominantly helpful in unusual situations and exclusively polite. All the personnel I met spoke English and German. The vehicles are mostly in good condition.

I just recently had a flat tire on my SIXT + car and within the same afternoon the car was picked up and I had a new car (even got an upgrade) to continue driving with. All I had to do was one phone call to the SIXT support and everything else was smoothly handled. Dont think that I had such an easy handling with any provider before. Amazing product and very smooth in any way.

Really like my Auto Abo. It was so easy to collect the car in Munich and people were very friendly. Also no problem to switch the station later on and all changes can be done through the app. Did not know I have to update the km on my own in the app, but this is very easy and you get a credit of 50km after each monthly update.

A good idea was very poorly implemented. Promises regarding equipment were not kept. Agreed-upon deadlines were postponed. Responses to inquiries were very slow. This is no way to win or retain customers.

I’m happy to write this review. My experience with Sixt has been consistently positive. The company operates efficiently, provides first-class service, and clearly values its customers.

Every interaction has been smooth and professional, and it’s evident that Sixt is committed to delivering maximum customer satisfaction. I would gladly recommend their service to anyone looking for a reliable and enjoyable rental experience. Thank you.

Not sure why the overall reviews for this service are so low. My own experience has been fantastic. Firstly, it’s the cheapest, easiest and most flexible way to own / run a car. Compared to leasing, it’s about 50% cheaper. I’ve had to accidents so I’m not sure what the customer service is like but when I complained about a broken Apple play interface, they immediately changed the whole car! I genuinely can’t see any downside.

I had a car for 4 month and beside the price, it was a great service. I strongly recommend the extra insurance, as someone put a dent into my car and this would have cost me a lot. But with full coverage it was not a problem at all.

Professional team from Chemnitz station, showing great service during whole year. Marco Thieme is the best manager.

I received a terrible service when I rented a car from Sixt and even joined Sixt Plus

Location and pickup were good. Accounting and app were glitchy. The customer service over the phone was kind, but because they had very little access, they could not do much to help. Email service is slow (took a week to get to the substance of the issue), rude and unhelpful. Very little interest in understanding the customer's perspective, being transparent or upfront. No interest in solving problems and loves saying we cannot do this, even when they made an error. Always leave a paper trail and obtain confirmation from them that something is done. Put the payment on a credit card with plenty of insurance. It is a nice concept and the fleet and option are nice. However, like almost every other subscription provider for cars, does not have a responsive app-payment communication. Never encountered such defensive customer service with poor understanding of the issue. Prepare to explain yourself like a broken record. Given how little they wish to listen, and how much they focus on shying away from any sort of liability, I doubt the customer experience would ever improve.

Sixt Plus is a total scam. Be cautious of their enrollment fees. They initially promise that the fee will be credited to your Sixt account after completing three months, but later claim this isn’t true and apologize.