St John Ambulance Cymru Reviews 

1,676
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable, friendly, and engaging trainers who consistently and effectively make learning essential practical skills thoroughly enjoyable and remarkably easy to understand. People truly appreciate the highly interactive learning environment, clear explanations, and ample opportunities for hands-on practice, which significantly help build lasting confidence for handling unexpected real-life emergencies. Some reviewers were not happy with certain facility and environmental aspects encountered during their actual visits, specifically mentioning uncomfortable seating arrangements during long sessions, warm classrooms, and occasional un-welcoming reception experiences encountered at the building entrance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that trainers are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the engaging trainers and... See more

Service

People report positive experiences with service, describing the training as an excellent and well-run course.... See more

Quality

Consumers find quality to be positive, highlighting good training and information delivery. People note it is... See more

Product

Reviewers mention positive feedback about product, highlighting that the course is thorough and great for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. W... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied

Rated 5 out of 5 stars

Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,676)

999 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Instructor

Great Instructor, clear information, very engaging.

July 13, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The way Raymond (I'm sure that was his…

The way Raymond (I'm sure that was his name) and Celyn came across together was lovely. They had a nice working relationship and it came across perfect. They brought their own experiences into the course which brought a refreshing dynamic to the course.

July 15, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear you enjoyed learning with us.

Rated 5 out of 5 stars

Useful information

Useful information. Gary delivered the course clearly and effectively.

July 15, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Celyn was very knowledgeable and…

Celyn was very knowledgeable and helpful- a credit to the training team- thank you!!

July 14, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Celyn delivered the course so well.

Rated 5 out of 5 stars

Fantastic trainer

Fantastic trainer - best First Aid course I've been on. Demonstrations were clear, explanations were easy to follow, clearly a very knowledgeable trainer. The trainer was also approachable and made everyone feel at ease from start to finish. The trainer created a safe environment to enable questioning without feeling silly. I would highly recommend this trainer.

July 15, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review. We're pleased to hear you enjoyed learning with us.

Rated 5 out of 5 stars

Great training

Useful and interesting information. Combination of discussion, reading, videos and practical opportunities to practice techniques. Knowledgeable and friendly instructor (Gary) and good balance of breaks to stay focused. Thank you for a informative and helpful day!

July 15, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Gary delivered the course so well.

Rated 5 out of 5 stars

First said fun

It was very informative, hands on and fun
Thanks Sam

July 15, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

First aid day course

Ben was so amazing.
Made you feel less awkward and involved
Big pat on the back for him. He's an asset to your team.

July 13, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed learning with Ben.

Rated 5 out of 5 stars

First aid training

Had a really good session with St Johns Ambulance for 12 hours first aid training. Very thorough one of the best ones i have attended

July 11, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great Course and Great Trainers

The course was very insightful and delivered with excellence.

Our two trainers Donna and Lisa were very knowledgeable and delivered the course with passion and understanding that aided the learning experience.

July 15, 2026
St John Ambulance Cymru logo

Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear that Donna and Lisa delivered the course excellently.

Rated 5 out of 5 stars

Donna and Garry delivered a great…

Donna and Garry delivered a great course. Very informative and made interesting. A very enjoyable day had by all

July 14, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear you enjoyed learning with Donna and Garry.

Rated 5 out of 5 stars

Re-Certification FREC 3 (BLS) and Medical Gasses

Very well presented re-certification course for FREC 3 (BLS) and Administration of Emergency Medical Gasses. Good seperation between Powerpoint and hands on activities, very well balanced.

June 30, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to here you had a good learning experience with us.

Rated 5 out of 5 stars

Very engaging course

Very engaging course! Great group which I think help! But Ben was amazing and I felt confident leaving the session! Thank you!

July 10, 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're glad training with Ben left you feeling more confident.

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