Skandium Reviews 1,439

Ordered a product and waited 6 weeks for it to arrive after being assured it would. After 6 weeks of this company holding my money, I was told the company could not supply. Since when is it ok to advertise things for sale that they do not have in stock?

Very happy. Delivery on time and good communication by the driver

Missing item

I order a salt grinder, 2 x teaspoons, and 1 x dinners spoon on 26 Apr.

It turned out the dinner spoon was out of stock so I asked that the other items be sent.

I have today received the parcel with the teaspoons BUT NOT THE SALT GRINDER.

Amendment (29/5/23) - still awaiting delivery/refund for dining spoon

Arrived earlier than expected and delivery man set up my outdoor chair. I’m delighted

Highly recommend. Delivery was pretty quick. Items were packed beautifully and safe.

Well, the product ( swedish lamp) was supposed to arrive between 4/6weeks.
At week 7 without news from skandia i asked them where was my order. Following my message they sent it in 2 days.
Looks like if I hadn’t show up my lamp would still be missing

I have just received my stunning low Air sideboard and two cane chairs from Skandium. I am so delighted - chairs are beautifully designed and amazingly comfortable. The sideboard is perfect - a work of art!

I also want to say again a huge thanks to Luke. He was really great throughout the whole process - a world leader in customer service and with a great sense of humour - what more could one ask for!

Thank you Luke and Skandium.

Claire was very helpful and kept us updated with information. When they eventually arrived we were very pleased with our Kipp shelves, smart, elegant and beautiful

I love my 7 chair, however disappointed how long I had to wait, would have appreciated if the company had contacted me and told me the truth in the beginning. I have been told the company are experience this a lot at the moment due to shipment from China.

Wanted to buy two small items that could easily be safely packaged. Information on the website indicated delivery would be £5, got to checkout and it was £38 for 'white glove delivery' with no option to change.

When I had a fault on our gorgeous Vipp kettle just within it's one year of purchase, Skandium addressed the issue immediately and so efficiently, I had received a replacement within a couple of days. I so appreciated the helpful, professional and personal response in all communications from Claire in Customer Care - thank you! Really satisfied with the prompt service and to have a new fabulous Vipp kettle - the most stylish I've found and perfect for our Guest Cabin.

Skandium has been my favourite shop for years and years and I used to go to the Marylebone branch all the time. I’ve bought so many things from them in person and also online. I last ordered on Sunday and now less than 2 days later I’ve unpacked and washed and dried my beautiful Marimekko and iittala products. The service was incredibly fast! And when I had a question about my second delivery I received a response within minutes. Thank you as always…

Amazing customer service as always, beautiful stock, Skandium always matches the price too. Love it.

Truly brilliant customer service as it should be. Lovely products but we wanted to exchange for a different item. The help and patience we received from Luke was fantastic. We would definitely recommend and use the company again! Fantastic thank you
Sara

I contacted Skandium as a chair of ours had lost a foot plate. I bought the Cael Hansen chair years ago, but not from Skandium. Neverthless, Luke Jeffrey was incredibly helpful - he contacted CH, sourced the replacement part and has had it forwarded to me - with a lot of diligence and good humour - at no charge. Awesome service!

Luke provided me with great service recently when I needed to track down some touch up paint for the lovely Hansen chairs I own. He was friendly, helpful and efficient. Next time I am looking to buy something lovely for my home I will look at Skandium.

Polite, quick and good communication