Beware of bad equipment from BigSki3!
UPDATE - Within a day posting this review I was contacted by a BigSki3 representative who apologized and advised that they would look into both the equipment issue and their employees' customer service responses. I very much appreciated their outreach and hope these issues will be corrected going forward.
Our group rented two ski packages last week. One set was bone dry of wax - which you don't find out until on the slopes. We needed assistance from Ski Patrol to return to Sunshine Village. I paid for a $25 machine wax at the Village rental area and lost 2.5 hours of skiing time. When advising both the rental hubs about this issue, I got nothing but excuses about the 'conditions'. This was not conditions issue - this was equipment preparation failure by the hubs! These skis weren't just 'sticky' - my daughter was hit by the chair lift and knocked over when disembarking being stuck in place. Their 'gee, sorry for you' attitude and 'you could return them' was really surprising with all the fantastic service we received everywhere else on the trip. What are you supposed to do - leave the ski area, return defective skis to the Banff hub and lose a whole day of skiing? Lesson learned - rent equipment from each resort or use a more professional service, like Black Tie, that will come to you.
