Ski Exchange - Boot Lab & Winter Specialists Reviews 

489
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, making interactions pleasant and informative. Many highlight the personalized service and attention to detail, especially during boot fittings, ensuring a comfortable and tailored experience. Reviewers appreciate honest conversations about products, focusing on individual needs over sales pressure. The company offers a great product range, with customers highly satisfied with the quality and suitability of their purchases. Service is consistently excellent, efficient, and comprehensive, with many users noting thorough assessment and guidance. People frequently express their intention to return for future needs, underscoring overall satisfaction and trust in the business.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Product

Reviewers mention positive feedback about product, highlighting the staff's extensive knowledge and... See more

Service

Customers had positive experiences with service, often highlighting the excellent, friendly, and personalized... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as excellent and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a great, personalised service! My hubby got vouchers for his birthday for new ski boots. Booked an appointment online and came away smiling like a Cheshire Cat with perfect comfortable, moulded... See more

Rated 5 out of 5 stars

I had already had a boot fitting a few months ago undertaken by Simon and was very impressed by the service and his knowledge. At the same time I obtained a new pair of skis, for which again I was... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple of plates for the ski simulator pro on Thursday for delivery end of next week. Got a text Saturday morning, at 10am to say the ordered had been bumped up to Saturday at which... See more

Company replied

Rated 5 out of 5 stars

The guys there are very professional and know what they are doing. I also felt that I had a good and honest conversation regarding products, rather than the purpose of selling. They recommended produc... See more

Company replied


Company details

  1. Ski Shop
  2. Boot Store
  3. Ski Repair Service
  4. Snowboard Shop

Written by the company

Since 1985 the Ski Exchange has provided expert winter sports advice & products. Offering expert boot fitting and an extensive range of ski's, clothing and accessories The Ski Exchange is one of the UK's largest independant ski shops With our on site workshop we can also service and repair ski's & snowboards. 100% employee owned our passion is customer service......... & skiing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

489 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(489)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good workshop

Had to have two pairs of ski bindings re-drilled recently having been mounted incorrectly. Ski Exchange were immensely helpful, had quick turnaround time and at a very sensible price. Excellent ski workshop.

January 1, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Tom for your review.

We look forward to seeing you in store or online soon.

Warm regards,
Georgina, Ski Exchange

Rated 5 out of 5 stars

Andy took the time to ensure that…

Andy took the time to ensure that everything was done correctly, no corners cut. Impressed.

January 25, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Kevin for your review.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Boot fitting

Bkd in for boot fitting with Andy, he was very thorough and I am extremely please with result.

January 27, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks David for your review.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Great service and advice

Great service and advice. Nice range of kit too.

January 28, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Zac for your review.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Great experience

Great experience, very friendly staff, happy with my ski boots 😀

January 26, 2024
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Catherine for your review.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Fantastic customer service

Fantastic service with great attention to detail. I know that after my new boot fitting that I can ski with confidence and get the best out of my ski holiday. Nothing is too much trouble for the team and they are experts that care about giving the best customer service.

January 27, 2024
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Neil for your wonderful review.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Good friendly service

As usual great customer service. I look forward to collecting my skis in early March after their half service. As well as trying out my new gloves on the slopes.

January 25, 2024
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Gordy for your review.

We look forward to seeing you in store to pick up your skis soon!

Warm regards,
Georgina

Rated 4 out of 5 stars

There was no option to put in someone…

There was no option to put in someone under age 18.

January 25, 2024
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Hi Chip,

We don't discriminate against age, you can book in for anyone at any age/ ability.

If you have any issues booking an appointment, please give the shop a call.

Warm regards,
Georgina

Rated 5 out of 5 stars

Reliable and friendly service

Accidentally bought dome skis thst didnt come with bindings. After being turned away by numerous ski shops, I found these guys who were able to sell and fit some bindings at very short notice in time for my trip. Good ski shops are feeq and far between in the UK so I'm chuffed I've found this one. They provided a great friendly service and I'll definitely be going back and recommending them to friends and family.

January 25, 2024
Unprompted review
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Dan for your awesome review!

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Extremely good ski shop highly recommended

Very good experienced staff members who have alot of pride in their jobs and make sure everything is done to perfection for the customer. They are all very knowledgeable on the whole subject of skiing and know what is best for the customer if you are not sure yourself. Very kind I even got offered drinks while my boots were being fitted.

December 29, 2023
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Max for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Professional and reliable service

Fast and efficient service from knowledgeable and friendly staff.

December 28, 2023
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Bethan for a lovely review.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Great service

Travelled from the Midlands for a boot fitting and although very busy I had an excellent service from Simon. He took on all feedback with the various boots and I didn't at any time feel rushed.
Highly recommended.

December 28, 2023
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Frazer for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon :)

Warm regards,
Georgina

Rated 5 out of 5 stars

Everyone one has passion for the sport…

Everyone one has passion for the sport so that transfers into great knowledge and great service from a super busy business. Thank you.

December 28, 2023
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Mark for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Best in the business

Best bootfitters in the UK. Wouldn’t go anywhere else for a proper fit. Extensive hardware choice too for everything snow related. Best in the business.

December 27, 2023
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Steven for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

You always get a fantastic…

You always get a fantastic knowledgeable service at the ski exchange. They take time and effort with boot fitting, of which I’ve not seen anywhere else in the world! Good selection of stock, highly recommend the trip.

December 27, 2023
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Jacqui for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Expert knowledge along with a genuine…

Expert knowledge along with a genuine desire to find the most appropriate ski gear, not always the most expensive, will certainly mean I will continue to come back for many years to come now.
If only I had discovered you years ago.
update: I have just returned from using the boots for the first time and OMG! What a difference a properly fitted pair of boots makes. EVERYBODY needs to do this, it is so significantly better.

November 27, 2023
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Spencer for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon!

Warm regards,
Georgina

Rated 5 out of 5 stars

Great boots for a great price

Good communication, answered my questions straight away. Delivery was pretty quick and the boots were the cheapest I could find them anywhere. Well recommended

November 25, 2023
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Fraser for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon!

Warm regards, Georgina

Rated 5 out of 5 stars

Super helpful

Super helpful, experienced and skilled boot fitters!

This is a gem of a place.

Thank you!

December 4, 2023
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Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks Jill for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon!

Warm regards, Georgina

Rated 5 out of 5 stars

Amazing Ski Shop

My experience was amazing in the ski exchange shop. I was accompanied by James who was very knowledgeable. All round great couldn’t ask for someone better to help me choose my skiis and bindings. The boot fitting was also brilliant, couldn’t ask for someone better to fit and mold my boots as well.

November 26, 2023
Ski Exchange - Boot Lab & Winter Specialists logo

Reply from Ski Exchange - Boot Lab & Winter Specialists

Thanks William for a brilliant review. It means a lot to a small business such as ours.

We hope to see you in store or online soon!

Warm regards, Georgina

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