I love the range of classes that are available for different skill levels. I understand why the videos are broken down into chapters, but I find it quite annoying. It’s like scrolling through the mil... See more
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Review summary
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I just completed the class by Cat Coquilette called Design to Shine. It's short, sweet and loaded with absolutely valuable information. Lots of calls to action. Cat provides concise moves on how to or... See more
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I really enjoyed my subscription on skillshare. To be honest I can compare it to other learning platforms and I would say skillshare actually is more Hands-On and they pay attention and implement thei... See more
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There's a lot of classes, some pretty good some less, the diversity and amount of classes make up for the less good ones but you might certainly need to filter the classes to match your level and you... See more
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Company details
Written by the company
Skillshare is an online learning community with thousands of classes in design, business, technology and more. The Skillshare community is comprised of over 5 million students and thousands of teachers, from 100+ countries, who come to learn cutting-edge skills, network with peers and discover new opportunities.
Contact info
35 E 21st St, Fl 5, 10010, New York, United States
- help@skillshare.com
- skillshare.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Fabulous Watercolour Courses
The watercolour courses offered on the Skillshare website are plentiful, interesting and fun. The amount of pleasure and entertainment I receive from the very reasonable subscription is more than worth it.
April 12, 2026
Reply from Skillshare
Hi Sandrea,
Thank you for your lovely feedback! We’re delighted to hear how much you’re enjoying the watercolor courses and that they’ve been both fun and engaging for you.
It’s especially wonderful to know that you’re getting so much pleasure and value from your subscription—that’s exactly what we hope to provide.
Happy painting, and we can’t wait to see what you create next!
Do not recommend!
I had the annual subscription come out of my bank account, I emailed to ask for a refund aa I thought I had cancelled this and was within my 14-day window to get a refund. The first response I got back was telling me that this was not possible, however their website stats I am able to. Upon telling them this, they then changed their mind and tried to off me 50% of my refund and another full year! When searching online, I saw lots of other people who experience the same issue.
April 16, 2026
Unprompted review
Reply from Skillshare
Hi,
Thank you for sharing your experience, and we're sorry to hear how frustrating this situation has been. We understand how confusing and upsetting it must have felt, especially when the information you received didn’t seem consistent with what’s stated on our website.
That’s not the kind of experience we want for our members. We also hear your concern about how your request was handled, and we’re sorry if the resolution offered didn’t feel fair or clear.
Our memberships automatically transition into a paid subscription at the end of the trial period unless cancelled beforehand.
As per our refund policy, Skillshare only provides a refund on memberships charged after a 7-day free trial if you contact us within 48 hours of the charge.
You can see more information on our refund policy here:
- https://help.skillshare.com/hc/articles/204536798
Let us know if there's anything else we can provide clarification on.
This a magnificent way to learn a new…
This a magnificent way to learn a new skill or if you looking for knowledge that can help you for life. There is a say “Knowledge is power “
Well recommend for a successful future.
February 16, 2026
Reply from Skillshare
Hi Silvi,
Thank you for your inspiring words! We love how you highlighted the idea that “knowledge is power”—it really captures what learning is all about.
We’re glad to hear that you see Skillshare as a meaningful way to build skills and gain knowledge for the future. That’s exactly what we hope to provide for our community.
Thank you for the recommendation, and we’re excited to continue supporting your learning journey!
Reply from Skillshare
Hi Madeleine,
We're happy to hear that you enjoyed your work-from-home experience. Thank you for sharing your positive feedback with us.
Reply from Skillshare
Hi Jasmine,
Thank you for your kind words! We’re really happy to hear that you’re enjoying the platform and finding it easy to use, and it’s especially great to know you had a great experience with the teacher as well.
We truly appreciate you being part of Skillshare, and we’re excited for all the learning ahead of you!
Their customer support requires urgent…
Their customer support requires urgent and substantial improvement.
April 5, 2026
Reply from Skillshare
Hi Dominic,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our customer support didn’t meet your expectations—that’s not the standard we aim for.
We understand how important it is to receive timely, clear, and helpful responses, especially when you’re reaching out for assistance. Your concerns are valid, and we take them seriously. Feedback like yours is important in helping us identify where we need to improve.
We’ll be sharing your comments with the relevant team as we continue working to strengthen both the quality and responsiveness of our support.
Thank you again for taking the time to let us know your thoughts.
Cancelation Process Super Shady — SCAM
Purchased seats for a full creative team and paid annually. It autorenewed for a second year and it is not possible to reduce or cancel seats online.
Looking ahead to the next renewal, I contacted the "sales representative" even though no sales representatative was ever used for signup and got no response. Then emailed the HelpDesk and received an automated response that they are experiencing high volume of messages.
With so many options for skills development, I'd recommend ANY option over SkillShare.
RESPONSE TO YOUR REPLY:
There is no Cancel button to click on the Membership & Payments page. Further proving this system is deeply flawed and feels very shady. Even your own instructions to cancel are incorrect. How am I supposed to click a Cancel button that doesn't exist?
April 14, 2026
Unprompted review
Reply from Skillshare
Hi Adam,
We're sorry to hear about your experience — we can understand how frustrating this must feel, especially when managing multiple seats for a team and trying to make changes ahead of renewal.
We also understand your concern around not receiving a timely response and only seeing an automated message. While response times can vary during high-volume periods, we recognize that this doesn’t help when you’re trying to resolve something urgent like billing and seat management.
We're sorry to hear about the confusion with the cancellation process. Please know that we are actively working to enhance our systems to prevent such occurrences in the future.
We've outlined the steps to cancel via our public Help Center below: https://help.skillshare.com/hc/articles/115001701651
We appreciate you taking the time to share this, and I’m sorry again that your experience has been so frustrating.
Reply from Skillshare
Hi Susie,
We're happy to hear that you found our content valuable and accessible. Thank you for your positive feedback; we appreciate it.
Reply from Skillshare
Hi Kornelia,
Thank you for sharing your thoughts.
We’re glad to hear you’re enjoying the courses! At the same time, we understand that pricing can feel like a stretch, and we appreciate you being honest about that.
As Skillshare grows, we’ve reassessed our prices to ensure we are able to offer a high-quality experience for our members and teachers. To better support our growing catalog and community, we routinely review our pricing to reflect the evolving value we provide. This helps us continue to offer new, diverse content, improve platform features, and support our talented educators who make Skillshare such a unique place to learn and grow.
A Skillshare membership gives you unlimited access to thousands of classes with no ads, an amazing creative community, the ability to learn on-the-go, and more. Your membership also supports the teachers you love!
We’ll be sure to share your feedback with the team as we continue working to balance quality and accessibility. Thanks again for learning with us!
Loved the first lesson I took
Loved the first lesson I took. It was a wonderful experience, I felt just like it was a one on one.
April 13, 2026
Reply from Skillshare
Hi,
We're so glad you loved your first lesson! It's wonderful to hear that you felt like you were getting personalized attention. Thank you for sharing your experience!
Misleading Subscriptions, No Accountability, and Refusal to Refund
I had a very frustrating experience with Skillshare and would not recommend them. This company seems to benefit from customers who do not actually intend to stay subscribed. I was under the impression that I had canceled my membership years ago, only to later discover I was charged for an annual renewal.
After looking into it, I found many similar experiences from other customers who also believed they had canceled, only to be unexpectedly charged later. That raises serious concerns about how their subscription and cancellation process is handled.
Their customer service was no help at all. I received repeated, copy-paste responses quoting policy, with no willingness to actually review my situation or escalate my request. Any legitimate business would issue a refund when a customer reaches out within hours of a charge and has not used the service at all—but Skillshare refused and only offered store credit.
What was especially concerning is that they would not provide me with my own account history or documentation, claiming “security reasons.” As a customer, I should be able to access information about my own account.
Overall, this felt like a very unfair and disappointing experience. I would strongly caution others not to use this service at all.
April 10, 2026
Unprompted review
Reply from Skillshare
Hi Christy,
We're sorry to hear about your experience — we can understand why this would feel frustrating and disappointing, especially when you believed your membership had already been canceled and were then charged unexpectedly.
At Skillshare, we aim to be transparent about our billing practices, including during the free trial period. When signing up for a trial, we do mention that the membership will automatically renew into an annual subscription unless canceled before the trial ends. We also send reminder emails in advance of the renewal to help ensure members aren’t caught off guard.
Understanding the issue you've faced is important to us, as it doesn't meet the exceptional experience we aim to offer our members. Please reach out to us at help@skillshare.com; we're here to assist you.
Regarding your support experience, we're sorry that you felt your case wasn’t properly reviewed or escalated. While policies around refunds and account access are applied consistently, we understand that each situation is personal, and it’s important that customers feel heard and supported in the process.
We appreciate you taking the time to share this detailed feedback, and we’re sorry that your experience led to this level of frustration.
Very poor customer service
Very poor customer service. If they dont like what you are asking of them, they simply stop replying. Its horrible. This is why SkillShare isnt doing well at all. If they dont up their game, they will not last long. Back to Udemy i guess.
April 14, 2026
Unprompted review
Reply from Skillshare
Hi Chel,
Thank you for sharing your feedback, and we're sorry to hear about your experience. It’s understandable how frustrating it must feel if you were left without a response—that’s not the level of support we aim to provide.
We also hear your concerns about how your situation was handled and the impression it left. We take this seriously, and your feedback will be shared with the team so we can review and improve how we communicate and support our members.
We’d appreciate the opportunity to take another look at your case and make sure it’s properly addressed. If you’re willing, please reach out again so we can help resolve this for you.
DON’T sign up for a free trial without…
DON’T sign up for a free trial without reading the very fine print!
If you aren’t careful you will be charged for an entire year’s subscription and if you don’t see it on your credit card bill in time, they won’t do anything about it. Except try to tell you that it’s your own fault.
Very unhelpful, unsympathetic customer service.
It’s a messed up system to make money.
A very sneaky tactic.
I am super vigilant about free trials, I always put them in my calendar and cancel days before.
I didn’t realize that I was being subscribed fully and receiving no notifications that it happened.
Don’t used the free trial unless you are very careful to unsubscribe in time!
April 13, 2026
Unprompted review
Reply from Skillshare
Hi Melissa,
We're sorry to hear about your experience — we can understand how upsetting it would be to feel caught off guard by a charge like this, especially when you’re usually very careful with free trials.
Skillshare free trials do convert to a paid membership if they aren’t canceled before the trial ends, and in most cases, renewal notifications are sent in advance. That said, we understand that if those emails weren’t seen or received, it can still feel unexpected and frustrating.
We also hear your concerns about customer service and communication. Feedback like yours is important, and we’ll make sure it’s shared with the team so we can continue improving clarity and support around billing and trials.
Thank you for taking the time to share this — we’re sorry this was your experience.
Poor customer service
They took a payment for a years subscription without my knowledge and then stopped replying to my emails querying this. Poor customer service!
April 14, 2026
Unprompted review
Reply from Skillshare
Hi,
Thank you for reaching out, and we're sorry to hear about your experience. We understand how frustrating and concerning it must feel to see a yearly subscription charge you weren’t expecting, especially without clear communication or follow-up.
That’s not the experience we want for our members. We also regret hearing that you felt your emails went unanswered—this is certainly not the level of support we aim to provide.
We’d really like the opportunity to look into this properly and review what happened on your account. If you’re open to it, please reach out again so we can investigate and work toward a resolution for you as quickly as possible.
I was looking for a beginners course in…
I was looking for a beginners course in plasticity and found a good course. The instructor was interesting and engaging. I like his approach and the course structure. Looking for more classes this summer.
April 13, 2026
Reply from Skillshare
Hi Michael,
Thank you for sharing your experience! We’re happy you were able to find a beginner-friendly Plasticity course that suited what you were looking for, and even better that you enjoyed the instructor’s teaching style and course structure.
It’s always great to hear when a class not only teaches the basics but also keeps things engaging and easy to follow. We hope it’s given you a solid foundation to build on as you continue learning.
Exciting that you’re planning to explore more classes this summer—there’s plenty more to discover, and we can’t wait to be part of your learning journey!
I love Skillshare as a part of my…
I love Skillshare as a part of my personal artistic university! It’s a great value if you do not want to purchase other classes or collaborations from independent artists (I do anyway). Still a great value!
April 13, 2026
Reply from Skillshare
Hi Lisa,
Thank you for sharing this — we love how you described Skillshare as your “personal artistic university”!
It’s wonderful to hear that you’re finding great value in the platform, even alongside learning from independent artists. That kind of well-rounded, self-driven learning journey is really special.
We’re so glad to be part of your creative growth—keep exploring and creating!
I found the play back to be glitchy
I found the play back to be glitchy. Unable to play videos. The bottom tool bar kept flickering. Other than that it has been enjoyable and educational.
April 12, 2026
Reply from Skillshare
Hi Jenny,
Thank you for sharing this — we really appreciate it.
We’re sorry to hear about the playback issues you experienced. Glitchy videos and a flickering toolbar can definitely take away from the learning experience, and that’s not what we want for you.
If you’re still encountering this, a few things that may help are updating your browser/app, clearing cache, or trying a different device or network. If the issue continues, reaching out to support with details (device, browser, screenshots) can help the team investigate further.
We’re glad to hear you still found the classes enjoyable and educational, and we’ll be sure to share this feedback to help improve the experience.
Free trial
I'm only a couple of weeks into the free trial but the classes I've viewed so far seem very good with lots of resources included. Compaired to an in person class it is very good value.
April 12, 2026
Reply from Skillshare
Hi,
Thank you for sharing this!
We’re happy to hear you’re enjoying your free trial so far and finding the classes valuable, especially with the added resources. It’s great to know the experience compares well to in-person learning — that’s something we really strive for.
We hope you continue discovering classes you love. Happy learning!
Skillshare is like having a personal craft teacher
Skillshare is one of my favorite subscriptions services. Just about anything artsy I want to learn, there is a class. I’ve been using it for years and it never gets old.
April 13, 2026
Reply from Skillshare
Hi Rena,
Thank you for this amazing feedback!
We’re glad to hear Skillshare has been one of your favorite subscriptions over the years. It’s wonderful that you keep finding new, artsy classes to explore — that sense of discovery is something we really strive for.
It means a lot that it “never gets old” for you. Thanks for being such a long-time part of the community!
The response was prompt an it was very…
The response was prompt an it was very satisfying.
April 9, 2026
Unprompted review
Reply from Skillshare
Hi Prateek,
We're happy to hear that our prompt response was satisfying. Thank you for sharing your positive experience with us; we appreciate it.
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