skinChemists Reviews 148

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers had a great experience with this company. Customers consistently praise the products, noting their effectiveness in improving skin appearance and texture, with many experiencing positive results like moisturized and firmer skin. The quality of the items is frequently highlighted, with people appreciating the luxurious feel and pleasant scents. Reviewers also commend the fast and efficient delivery service, often mentioning that products arrive quickly and are well-packaged. However, some customers experienced issues with orders not being shipped, emails going unanswered, and products causing allergic reactions or not meeting quality standards. There were also concerns about the value for money and occasional problems with delivery times, despite paying for expedited shipping.

What people talk about most

Product

Consumers find product to be positive, with many praising their effectiveness in moisturizing and improving... See more

Quality

Users describe positive interactions with product quality, with many reporting that products absorb easily,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Reviewers mention ambiguous feedback about price, with some expressing dissatisfaction over unexpected... See more

Order

Customers had ambiguous experiences with order, with some reviewers praising the ease of ordering and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was delivered very quickly, in a day or so. I have used it now for less than s week and ot seems to be good one. Absorbs easily to my skin and no allergic reaction. I am happy so far

Rated 4 out of 5 stars

Skin Chemists products have been my favourites for many years. Do you want to look younger with brighter, more supple skin? Buy their products and you won't regret it.

Rated 4 out of 5 stars

The eye serum is nice. It looks like a clear gel, but becomes more watery when put on the skin. It’s ok, but I haven’t noticed a change in my fine lines yet, though it’s early days.

Rated 4 out of 5 stars

I love the skin research range. I use the serum and it’s very good and helps my dry aging skin. I always buy at a discounted price but the products I have tried have been good so far.

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Discover SkinChemists luxury skincare recommended for those looking for anything between gentle exfoliation or combatting fine lines & tough wrinkles. Home of the Youth Series, Wrinkle Killer, Bee Venom, Rose Quartz ranges.


Contact info

4.0

Great

TrustScore 4 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Pro-5 Collagen SPF 30

Pro-5 Collagen SPF 30. Never seen my skin look so terrible. Swelling and redness under my eyes. Rough patches on my face. The smell is bad too.

August 30, 2025
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 4 out of 5 stars

Skin research range

I love the skin research range. I use the serum and it’s very good and helps my dry aging skin. I always buy at a discounted price but the products I have tried have been good so far.

August 13, 2025
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 1 out of 5 stars

Allergic reaction

Their product gave me an allergic reaction, they did not care. Offered £10 towards a product on their website, where they charge 3x the amount compared to other retailers.

June 23, 2025
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 5 out of 5 stars

Mystified by poor reviews!

I usually check Trustpilot before buying online but it slipped my mind this time and I went ahead and ordered the Dragons Blood sensitive skin serum. I was horrified when I came here later and read the reviews talking about skin damage, burning and fake products. My experience has been the opposite. The serum is lovely - I’ve used it for 3 days with no side effects at all and some beneficial effects already. Shipping was fast and the products looked and were just as advertised on the website. On a different review site this company scores a solid 4.9 so I’m a bit mystified. Overall I’d say SkinChemists is worth a punt. My own experience has been entirely positive!

May 5, 2025
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 1 out of 5 stars

Scam company?

Purchased a few bits from tk Maxx. These products are REALLY bad. Burns from the second they go on and red/peeling skin the next day.

This is almost certainly a scam company affiliated with TK Maxx in some way. I paid less than a tenner per item but the ‘RRP’ is supposedly £200+. I think it’s highly unlikely they’ve ever sold a single unit at anywhere near that price, they just list them on their own website at that price so they can claim the RRP then sell them via other distributors at less than 10% of that price.

Pretty sure this company is breaking some kind of law here. Am of a mind to report them to trading standards.

All the positive reviews on here are v obviously fake too.

April 1, 2025
Unprompted review
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Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 1 out of 5 stars

Their night moisturisers have dried up…

Their night moisturisers have dried up my skin very badly. I have never experienced issues with other face creams that contain ingredients as retinol, hyaluronic acid, and collagen, but these are really bad. Such a shame for products that claim to have natural ingredients and are highly priced.

April 1, 2025
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 5 out of 5 stars

Beautiful Products What can I say super fast delivery and…

What can I say super fast delivery and beautiful packaging ( let’s be honest us women love great packaging )
The products are beautiful leaving my skin feeling so good … glowing and super hydrated.
You cannot go wrong with these products I’m in love 😻

February 4, 2025
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 5 out of 5 stars

Iv used for a month the wrinkle killer

Iv used for a month the wrinkle killer. At first thought wow so many bad reviews. However persistent me said be that one person to ignore the reviews. Anyway the first week or so I agree it has a tacky texture but as the weeks have gone on my skins somewhat adapted to the formula and whether that’s a good or bad thing my skins actually glowing. I don’t know if it’s a placebo effect because I was willing on this item.
Would I buy again yes as it’s a bargain but that is down to whether the company stays trading after all these bad reviews.

January 21, 2025
Unprompted review
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Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 1 out of 5 stars

Poor quality Facial Cleansing Bars…

I bought their Facial Cleansing Bars from Debenhams, I have never felt disappointed in my life. Each time I used the soap, it was as if I was washing my face with pepper, my face was so sore and red, I had to stop on the third day. I also had to return 2 of the day and night moisturiser due to poor quality. Still waiting for my refund.

November 24, 2024
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 1 out of 5 stars

Subscription scam

I have tried to cancel my subscription 3 weeks prior before renewal. My emails had been ignored up until the new delivery went out and was charged. Then suddenly the customer service replied with a standard email without taking into account any of my previous emails. I am still in contact with skinchemist and are yet to receive a refund after almost half a year after. I have never received such terrible customer service.

August 17, 2024
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 1 out of 5 stars

Didn’t like the consistency of the…

Didn’t like the consistency of the product that I bought at all the product was poor quality quality felt like it had lots of fillers and not natural products in it made my skin break out

January 4, 2024
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 5 out of 5 stars

I was one of the original testers.

It will not let me go back atleast 4-5 years on my original experience so please ignore that. I was one of the original testers that trialled alot of there products when they first came out and ive never looked better. I'm 32 and still get asked for I.D occasionally. I've been using these products for many years and never had a allergic reaction. The people complaining are keyboard warriors. Some people get allergic to ingredients and that is life there's no need running a company into the ground due to your personal issues. I use all the wrinkle killer products and love them.

December 1, 2023
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 1 out of 5 stars

Ordered the EDP No.33 horrible

Ordered the EDP No.33 horrible, smells so bad, very old product, so sad.

October 1, 2024
Unprompted review
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Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 1 out of 5 stars

Poor Customer Service

I ordered four skincare sets. These were dispatched two weeks after i placed order and only one set was sent.

I have been trying to reach them but no response from them.

September 18, 2024
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 5 out of 5 stars

Skin chemist toner…

Received a toner to try and review today. Lovely toner, goes on well, no greasy residue and leaves skin refreshed and looking good.

September 19, 2024
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 1 out of 5 stars

Bad service

I have sent this company 2 E.mails as I have not received my goods yet.although I purchased them on the 1-8-2024
and they don't even reply me back 😒

August 12, 2024
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 1 out of 5 stars

Not for my sensitive skin

Their vitamin C cream caused me a horrible reaction, usually I can use up such creams on my hands, but even then they react. While a hyaluronic moisturiser is like a glue. Deeply suspicious of how these expensive products end up discounted by 90% on sites like T K Maxx. They obviously have multiple brand names and I wouldn't touch any of them again.

August 3, 2024
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 5 out of 5 stars

Incredible results!

Every product I try just get better and better!

The lemon butter, the green caviar serum, the wrinkle killer, the R1 retinol etc!
My skin feels and looks completely renewed, I’ve been using these products for a good few months now… they work amazingly plus they smell great too! Something I never thought I’d be saying about skincare products!
I’m a 29 year old man who’s always worked outside, getting roughed up and being exposed to the sun, having the odd drink and the odd cig afterwards and on nights out.
It’s never done my skin any favours!
Over the years I’ve tried Botox (for headaches, the smooth look was great), but I’ve not touched that for a couple years now, and being a typical man I never actually focused on my skin itself!
These products have really evened out my complexion and given me a nice smooth, plump but tightened face, frown and smile lines are gone, even the elevens, no breakouts and when I raise my brows my forehead is as smooth as a botoxed one.
I’ve never really gotten compliments on my skin until now, not that it was terrible but it was just your average male face, a bit dull with dark circles…
I’m so impressed and I’m glad that I actually started to take care of my skin, it’s about time I did and I won’t be looking back now.
Everyone said oh do it now whilst age is on your side but with these products and other reviews I’ve seen, anyone can start at any time and get great results!
I recommend it to everyone.
A huge thank you to you for your amazing products! 🤍

April 18, 2024
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

Rated 1 out of 5 stars

Skin chemist advanced lash intensive

Skin chemist advanced lash intensive. It feels dry when pulling out the brush. What should it feel like?
I will persevere and try. But a bit disappointed 😞

October 16, 2023
Unprompted review
skinChemists logo

Reply from skinChemists

We’re really sorry to hear about your experience – this is not the standard we aim to provide. We’d like to make things right as quickly as possible. Please email us at helpdesk@skinchemists.com with your order number, and our team will rectify this straight away.

Thank you for your feedback – we really appreciate the chance to improve.

Rated 5 out of 5 stars

The best product ❤️

July 21, 2023
Unprompted review
skinChemists logo

Reply from skinChemists

Thank you so much for your kind words! We’re thrilled you’re enjoying our products. Your support means a lot to us and inspires us to keep creating skincare that you love.

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