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2.6
4 reviews
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Zero stars! Ordered on the 20th of September, order shipped on the 29th. 9 days to ship! Gave tracking number which has not moved since and it is now the 30th of October.
Over 10 emails sent, 6 Insta and Facebook messages and no replies!
I have done a chargeback through my bank.
Terrible, terrible service. I do not recommend and advise you to stay away also.
Order never sent. Paid extra for FedEx 2-day delivery. 3 unanswered emails about this. Multiple phone calls on different days all went to a voicemail box that was full. No tracking information provided. Finally found how to put in order number on their site and several days after placing order it showed that it was still "processing" - so it had never shipped. Had to dispute the credit card charge. Even if their product is good if it can not be reliably obtained it does no good.
I purchased products from Skin Deva which they notified me were dispatched on 4 May 2026. I still haven’t received my order over a month later. The order is travelling from California to Sydney which takes a maximum of 10 days. I have contacted Skin Deva several times asking them to locate my order but no response. I’ve also asked them 3 times over the past ten days to either locate my order or issue a refund. No response and no refund. I won’t be shopping with Skin Deva again.
I placed an order and my credit card was debited however I never received an order confirmation and despite numerous attempts to contact skin deva for help I’ve had no response so I have no goods and am over £70 poorer!! Not impressed! Would give 0 stars if I could.
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