The worst experience ever. After trying to cancel my order, they first lied that it has already been shipped (tracking information was updated only the next day). Now I am waiting for two week and not... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a product & received no confirmation via email. I did get the product but it burnt my skin. I am unable to dispute the charges w/credit card provider w/out an invoice. An invoice w/ prices w... See more
They are SELLING samples that are CLEARLY marked samples "not for individual sale" . The photos of the samples are photoshopped to only say "samples" which implies they are different than the FREE ma... See more
I ordered a product from this company and never received it. I have contacted them multiple times and got absolutely no response. No product, no refund, nothing. I have also tried reaching out to... See more
Company details
- Skin Care Clinic
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics Store
- Health and Beauty Shop
- Skin Care Products Vending Machine
Information provided by various external sources
SkinMedix offers hundreds of premium and organic skincare lines from leading brands like SkinCeuticals, Neocutis, and Obagi, all priced right. Shop today.
Contact info
Tamiami Trail North 11216, 34110, Naples, United States
- skinmedix.com
Only if you want to waste your time and money…
I placed an order for SkinCeuticals Discoloration Defense totaling approximately $100. I received the product in just a few days but when I opened it, the product was dark brown and oxidized. I tried to call the company but their phone doesn’t offer live help; it directs you to their customer service email address. I emailed them and a few days later they responded requesting pictures. I sent pictures and they agreed to send a free replacement. Again, the delivery time was only 2 days but upon opening the box, I found another product that was dark brown and oxidized. It was from a different lot number so it appears multiple lots are bad and they’re still selling it. I reached out to them immediately via email but after a few days there was no response. I’ve now reached out 4 more times and still no response. I’ve opened a dispute with my credit card company because at this point I just want a refund. How can you sell bad product and make it impossible for customers to get through to you? This appears to be purposeful. My advice to potential buyers: there’s several other companies that sell the same products - buy from them. This place is a waste of time and money.
October 20, 2022
Unprompted review
All Good
No complaints, the product was significantly cheaper than in the UK.
June 18, 2022
Unprompted review
Very pleased!
I had seen that there were absolutely terrible reviews for this site but that was after I’d already placed my order! However, my order arrived very quickly and everything was perfect. I cannot fault the service I got, or the price!
December 6, 2021
Unprompted review
Speedy service
Looked at reviews in the us after I ordered and though oh no. I am very pleased with the products and speed if service.
Excellent and much cheaper than buying in the U.K.
August 11, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.