Skinnydip London Reviews 

Had a frustrating experience with returning an item (they had my return for over 20 days & i didn’t receive my refund), but after reaching out, Lottie was very helpful & resolved the issue straight away in processing my refund & apologising. She was lovely, polite & understanding & helped find the reason it had happened. Thank you Lottie!

I had an issue with a tshirt I purchased so I contacted the customer service team. I was helped by Poppie who quickly resolved the issue, very happy with the service!

I have never had a problem with Skinnydip. I’ve been ordering phone cases for years from them and they’re great quality and cannot fault them. Recently I ordered a phone case, the one that arrived was not correct but as soon as I sent an email to let them know, Alicia sorted it within minutes. Alicia was lovely and helpful and I now have the correct case on the way and will continue to buy from skinny dip in the future.

Great customer service, Amauche was very helpful, friendly and quick to deal with issues with delivery and provide a replacement, thank you very much!

Alicia was really help full helping me with my lost oder

Great product great customer service Lottie was amazing she kept intouch and sorted my missing order straight away thank you Lottie 👍😊

Unfortunately one of my fave body butters- vanilla one (yum!) had been damaged in transit and burst everywhere.
I contacted skinnydip and within 20 mins Amauche replied and had a new replacement product despatched very quickly.
Very friendly and helpful customer service from Amauche! xx

After making contact refund was processed promptly

Order number 2454763.
Excellent customer service. Returned T-shirt twice to get the correct size with no problems. Great ET t-shirt. Thoroughly recommend.

Experience has been great right from ordering (#2451489) to resolution of a refund after I returned my item. I contacted the customer services about the refund and they couldn’t have been more helpful, it was super easy and very friendly and resolved very quickly! 😊 thank you!!

I ordered a phone strap. The first had a bead missing, the second came undone and dropped beads everywhere. Cute designs and very functional, but the quality isn't worth the price.

Originally, I received the wrong item for my order (order number 2478170), which wasn't the best experience or service I expected. However, I contacted customer service and was instantly contacted by Amauche, who is a part of the team and they were amazing. Within the space of an hour, they helped me and instantly sent out the correct item for me.

10/10 service. Fast, helpful and go above and beyond. Zero complaints

Poppie was so helpful. I am very impressed with Skinny Dip’s customer service; I was waiting for a refund of a product I returned and their representative, Poppie, was quick to reply to my emails and followed along ensuring that I would get my refund which did come through the following day!
She apologised for the inconvenience and even offered me a discount on my next order.

Average quality - fun designs that make up for it

Customer service is brilliant, thank you Lottie.

Although my order (#2473050) was unfortunately not fulfilled, I wanted to leave positive feedback regarding the customer service I received from Amauche.

I had previously experienced issues with Skinnydip orders and refunds, so I was understandably quite anxious that I would again be left waiting weeks for a resolution. However, this time the issue was handled very differently.

Amauche contacted me promptly, acknowledged the issue, apologised, and ensured my refund was processed within a week. I really appreciated both the swift action taken and the clear communication throughout, as this had been lacking in my previous experiences.

Whilst it was disappointing that the order itself could not be fulfilled, I was genuinely impressed by the professionalism and support provided by Amauche, which restored some confidence in the service. Thank you again.

Delivery does not take 3-5 days, emailed them regarding location of my delivery as been given tracking number but been always on ‘we’re expecting it’, but no reply. Still waiting.

Absolutely horrific customer service. I ordered phone accessories and my phone beads were broken. I sent them a photograph which clearly showed the broken piece. They replied saying they can’t see the fault which is absolutely INSANE. Clearly need their eyes checked. I have now sent the photograph advertised and the broken item.

Literally refusing to refund me cause they can’t see a fault is really poor from them. Didn’t even bother to apologise.

Order 2475416!!

Will never order again