Superb product,I ordered the collagen marine and like others I also got a lot of free samples.My nails and hair have always taken ages to grow,how ever since taking these capsules my nails are growing... See more
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Just started my second pack of the Marine Collagen and already I’ve noticed a big difference in my joints…no more stiffness while getting up in the mornings 👍 Have tried another product! before... See more
Just received my first order of double hydrolysed marine collagen. Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongs... See more
I’ve been searching for halal bovine collagen in the UK for a long time, and I finally found SkinPep! My order arrived today, and to my surprise, it came with so many free samples — marine collagen s... See more
Company details
Written by the company
SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.
Contact info
Saint John Street 145-157, EC1V 4PW, London, United Kingdom
- skinpep.com
4.8
Excellent
586 reviews
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Excellant Service Fast Deliverery
Excellant Service Fast Trasaction Used This Company For Years Brillant In Every Way Highly Recommended
January 20, 2025
Great item help with my dark circles…
Great item help with my dark circles and the freebies the sent was a add bonus will recommend to all my followers the night cream I love and will differently be ordering more others to try
January 8, 2025
Unprompted review
Dangerous products and extremely awful service
Absolutely shocking experience with Skinpep. I ordered tablets, the packet arrived with 3 different labels, all conflicting and none matching the advertised product. This is a serious health and safety issue! I showed my pharmacist friends and relative, they were appalled, warning of the potential risks of inconsistency in marketing, and poorly conflicting labelled ingredients. The packet had different ingredients to the ones on the labels. They warned its dangerous.
On top of that their customer service is disgraceful, extremely rude, dismissive and unwilling to take accountability of misleading customers. The company has no regard for safety or customers.
Does not even deserve the one star review.
AVOID AT ALL COSTS.
January 16, 2025
Unprompted review
Reply from Skin Pep
Dear Valued Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns and understand that you are upset regarding the product and service you received. We take every comment seriously—especially those related to health and safety.
We would like to clarify that this review is "organic" (i.e., it was submitted without an official Trustpilot request) and is not verified through a purchase on our website, though we do recognize your order via our eBay account. According to our records—and as confirmed in the screenshot we provided—you selected and paid for the 60-capsule option. Our eBay listing clearly displays three choices (60, 120, or 180 capsules) with corresponding images of the packaging. This level of transparency is designed to help our customers make informed decisions, and our records confirm that the correct product was dispatched.
Regarding your concerns about the packaging labels and ingredient discrepancies, please be assured that all product labels, ingredient lists, and barcode expiry dates are fully consistent with the information on our eBay product page. Our manufacturing process adheres to strict industry standards and all regulatory safety requirements. We also maintain rigorous quality control to ensure that every detail—from labeling to packaging—matches our official specifications.
Since our establishment in 2011, and as the first UK cosmetics and supplements company to introduce growth factor peptides and hydrolysed collagen peptides, we have continuously strived for innovation and excellence. We have proudly maintained a strong track record of positive, verified reviews and an excellent reputation for customer service. It is truly out of character for us to receive feedback of this nature, and we regret that your experience did not meet your expectations.
We acknowledge that our diligent customer service approach can sometimes lead to misunderstandings, but please be assured that our goal is always to address every concern thoroughly and fairly. In your case, we promptly offered a full refund as a gesture of our commitment to your satisfaction, which you chose to decline.
We appreciate your concerns regarding product safety and take these matters very seriously. Our goal is to resolve any customer issues completely and ensure that all communications are handled with the utmost respect and clarity. Should you wish to discuss this matter further or require additional information, please do not hesitate to contact us directly.
Thank you again for your feedback. We hope that anyone reading this can appreciate our dedication to resolving every issue and upholding the highest standards in both our products and customer service.
Warm regards,
The SkinPep Customer Services Team
Amazing
This brand is wonderful for healthy skin. I used to have dark circles, uneven skin tone, and enlarged pores. I used dark circle eye cream, vitamin C serum, papaya peel, and retinal, and took collagen capsules. My skin looks good. I have subscribed to all of these products with recurring monthly deliveries. Each time they send you some extra test samples and make you happy to receive some free products. I highly recommend Skin Vitality to everyone, especially women.
January 2, 2025
Great product and service!
Great product! I have ordered first bag on Amazon and arrived very quickly.
It does what is says, my clicking knee has approved while exercise also got stronger nails and hair loss approved
Second order I placed on their website and I'm amazed how much free samples they have send me!
December 6, 2024
Love the collagen powder!
My wife bought the collagen powder and loves it. The pain in her knee ligaments has significantly reduced after just a few weeks of using it. She started by taking 2 scoops daily, but is now down to just 1 large scoop. Definitely ordering more very soon, she also receives some freebies with the order. Wonderful!
December 15, 2024
Unprompted review
Great products and customer service
Great products and customer service. Also very quick delivery. My favourites are Eye lift, Wrinkle clear serum, Hydra boost serum and Brightening enzyme & acid peel. All are very light, well absorbed, non sticky and most importantly non irritating on my skin. What’s even better is that as a thank you, SkinPep always send you free samples of their other products and some are full size!! It seems to be that the more orders you place, the more samples you receive. The prices are also very competitive. I would highly recommend this company and their products 👍😊
November 29, 2024
Unprompted review
Growth factor night cream
I have returned to using skin pep growth factor night cream as this is the only cream that works for me. Love the texture and improvement in my skin..
October 28, 2024
Great products
Great products. Great service with wonderful pack of freebies too! The products work, skin has improved vastly over the years. Skin pep were ahead of their time - they came out with hyaluronic acid serum, collagen masks, peptide infused creams and retinol etc way before other companies did!
October 22, 2024
Great experience
Really like the Retinol. Just wish it would come in a bigger tube. Thank you for the samples!!!
October 14, 2024
Very good product
Very good product, I have been using the bovine collagen tablets for a few years. Definitely helps my joints and skin.
Would recommend this product.
October 2, 2024
When I made a mistake on my order they…
When I made a mistake on my order they corrected it, no fuss or hustle and delivered as stated
September 26, 2024
Quick delivery and lots of free…
Quick delivery and lots of free samples. I already love the hyroleaunic (sp?) serum and I'm excited to try the brightening enzyme and acid peel. Thanks!
September 28, 2024
Unprompted review
10 years younger with SkinPep
Reliable delivery, excellent products that I've been using for well over 10 years. Cannot recommend Skinpep 30SPF cream highly enough!
August 9, 2024
Fabulous service
Fabulous service, great product.
I have definitely noticed an improvement on the condition of my hair,nails and skin
August 20, 2024
Fantastic as always
August 19, 2024
Excellent product
Excellent product . Quick delivery loads of samples to try will definitely be ordering again
August 5, 2024
I am really loving their products
I am really loving their products. My skin is very soft and has a lovely glow to it. I am 47 and noticed changes in my skin recently but since using this range it’s gone back to how it was. They have sent me lots of freebies to try too. Wonderful. Would definitely recommend x
August 6, 2024
Unprompted review
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