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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their effectiveness in improving skin, hair, and nails. Many appreciate the fast delivery service and the generous inclusion of free samples with their orders, which often leads them to discover and purchase additional items. The overall service is frequently described as fantastic, with people highlighting the helpfulness of the staff and the ease of ordering. A few people mentioned minor issues, such as difficulty with a product dispenser or an unexpected skin reaction to a new product. Some also noted that certain products had a taste that required masking. However, these instances appear to be isolated, with the vast majority of consumers expressing high satisfaction with both the products and the company's service.

What people talk about most

Product

Consumers are highly satisfied with the products, often noting their effectiveness and good value. Many... See more

Quality

Customers had positive experiences with quality, consistently praising the effectiveness of the products.... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the very fast and... See more

Order

Reviewers express satisfaction with their orders, often highlighting the inclusion of free samples which... See more

Service

Clients share positive opinions on service, consistently praising its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb product,I ordered the collagen marine and like others I also got a lot of free samples.My nails and hair have always taken ages to grow,how ever since taking these capsules my nails are growing... See more

Rated 5 out of 5 stars

Just started my second pack of the Marine Collagen and already I’ve noticed a big difference in my joints…no more stiffness while getting up in the mornings 👍 Have tried another product! before... See more

Rated 5 out of 5 stars

Just received my first order of double hydrolysed marine collagen. Arrived within 2 days of ordering along with a voucher for unlimited orders & a bunch full of samples. Can’t wait to try them alongs... See more

Rated 5 out of 5 stars

I’ve been searching for halal bovine collagen in the UK for a long time, and I finally found SkinPep! My order arrived today, and to my surprise, it came with so many free samples — marine collagen s... See more


Company details

  1. Cosmetic Products Manufacturer
  2. Beauty Product Supplier

Written by the company

SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.


Contact info

  • Saint John Street 145-157, EC1V 4PW, London, United Kingdom

  • skinpep.com

4.8

Excellent

TrustScore 5 out of 5

586 reviews

5-star
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1-star

Asks customers to review

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Rated 4 out of 5 stars

Amazing product

Amazing product, I have been using it for couple of years now consistently and saw significant improvement. My nails are stronger, my face is plumped up :) I always had dry hair and use bundle of other products for better hair so it’s hard to notice the difference. BUT overall highly recommended. My only request would be to pay a bit more attention to packing products. Some times it’s packed correct amount and other times less. Otherwise it’s quick delivery, great value for money and does exactly what it’s suppose to 🙂

May 4, 2022
Rated 5 out of 5 stars

Collagen capsules

Quick and easy to find products , great offers and super fast delivery

And the product is great too, skin feels and looks great
It’s the nu nu collagen capsule

December 27, 2022
Rated 1 out of 5 stars

The product was oxidised meaning…

The product was oxidised meaning unusable. The problem is that you knew about it and still sold the products.

December 2, 2022
Skin Pep logo

Reply from Skin Pep

Dear Santiago, we pur up a very large clear message on our product page to say the serum was partly oxidised (however it was safe to use and still 1 year within its expiry date) but we still had hundreds of requests to contune to sell this so we made a 95% discount and made it crystal clear about the condition of the goods.

The stock quickly sold out and the product has now been discontinued. it is never ever our intention to upset any customer and we have already issued you with a full refund the moment we receved your complain. we have learned from this sitation and will never ever offer a masively discounted less then perfect product for sale again no matter how many request we get from our happy loyal customers.

Warm regards
SkinPep Customer Services

Rated 2 out of 5 stars

Receiving today my order I was offended…

Receiving today my order I was offended by your gift that you sent me with my order. Are you embarrassed to send me a used empty tube called "extra free samples"??
I am disappointed..🙁
I have photos, but shame I can’t to upload them.

Continued: that is reply to costumer service- Aren't you ashamed to lie to the public? Yes, your agent called me and promised to send me an apology in the form of your product, where it’s? since that call I have not received anything what you promised….for more than a year! and I don’t order anything from your company….why are you lying? This is already an insult!

November 29, 2022
Unprompted review
Skin Pep logo

Reply from Skin Pep

Dear Osky we called you to discuss this and you told us that one of the free sample serums we sent you was empty. We explained that over 100'000 of these sample tubes were produced and there must have been a faulty one in the batch, which is normal for such a large production.

We explained that it was not used, just empty and we then sent you a whole set of multiple samples worth over £40 and you promised to update your review to explain that we would never ever in a million years send used samples to our happy loyal customers. We notice that you have continued to purchase from us regularly over the years, since this message was first published and thought it would be prudent to explain the situation on this highly regarded reviews platform.

Warm regards
SkinPep Customer Services

Rated 5 out of 5 stars

Beautiful Skin

The chap at skinpep was extremely helpful with the products and really knew his stuff, I’ve used skinpep now for a few years and my skin is glowing.

October 14, 2022
Rated 5 out of 5 stars

Skin pep enzyme and acid peel

This is the only enzyme peel I will buy for my skin clinic, I have tried a few and nothing is as good as this! Service is always great and fast, absolutely love the samples included which allows me to try out other products from time to time. Thank you for the excellent service time and time again!

September 30, 2022
Rated 5 out of 5 stars

Love love love

Have been using it every other day for several years now. Great for hydrate the skin. Can’t live without it

September 13, 2022
Unprompted review
Rated 5 out of 5 stars

Love skin pep whitening gel

My first time using skin pep teeth whitening products was a gift. This is my second purchase. The product I use is the syringes with the UV light. You don't need much it does a great job at whitening and brightening your nashers. I use it every couple of months just to whiten my teeth up as I'm a smoker. It does a great job at cleaning them up. Would definitely recommend. I'll definitely be buying again......

September 5, 2022
Rated 5 out of 5 stars

As with all my purchases from SkinPep…

As with all my purchases from SkinPep my most recent orders didn't disappoint either. What makes me continue to buy from this company isn't just the products, it is as much due to the customer care that you receive if needed. They always respond to your emails and quickly.

August 25, 2022
Rated 5 out of 5 stars

Don't doubt the benefits

What can I say. Been taking this now for like 3 months. At first you may not see the benefit but stick with it. But boy try running out and not reordering. Not only do you feel achy with your joints but you hair goes dry, skin breakouts,dry and nails don't grow as fast. Then you're aware of of what the health benefits are. See for yourself. Best Collegan supplement and highest amounts for the money. These days,that counts. My sister and I regard this product now not as a supplement but a necessity.

September 3, 2022
Unprompted review

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