Skin Physics® Reviews 2,199

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting visible improvements in skin hydration, texture, and overall appearance. Many appreciate the scientific basis of the ingredients and find the pricing to be very reasonable, especially considering the value for money and comparison to more expensive brands. The delivery service is frequently highlighted as prompt and efficient. However, some customers have experienced issues with delivery, such as delayed or unfulfilled subscription orders despite products being available on the website. A few others have noted a change in product scent with new packaging or have not observed any difference after using certain products.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of products,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the prompt and fast... See more

Price

Consumers find the pricing to be positive, often describing products as affordable and reasonably priced.... See more

Value for money

Customers are delighted with the value for money, consistently finding products to be affordable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My genuine review is this: Skin Physics’ range is absolutely great for every issue/problem/preference any lady or gentleman is experiencing with their skin. I have been using Skin Physics products... See more

Rated 5 out of 5 stars

I've found my new skincare essential! The Dragons Blood range has made a visible difference—my skin is so much more hydrated and feels amazing. It's a luxurious experience for a very reasonable price.... See more

Company replied

Rated 5 out of 5 stars

Quality guaranteed. A clean beautiful product is always well worth purchasing. I’ve never had an issue to complain & I’ve been using Skin Physics for many many years. I’m 71 & I’m fortunate to have g... See more

Rated 5 out of 5 stars

Skin Physics vitamin C serum is really good on my combo skin, slight tingling at the first application but it gets absorbed really quickly followed by the Skin Physics nighttime moisturiser which leav... See more


Company details

  1. Skin Care Clinic
  2. Pharmacy

About Skin Physics®

Written by the company

Promo Image

Backed by Science Powered by Nature

At Skin Physics® we are driven by discovery and innovation, combining the best of science & nature to create powerful, natural cosmeceutical skincare.

Highly awarded locally and internationally, our products are proven to work. We embrace the needs of our customers and continually innovate to introduce new targeted solutions that are both safe and highly effective for every skin type & tone.

Our products are made in Australia & New Zealand, using only the rarest and most effective ingredients from the most pristine sources around the world. We avoid irritants, harsh parabens & sulphates and we don’t buy into ‘faux-science’.

Our team is deeply committed to environmental care and protection, our success depends on respect for and conservation of natural resources. We make every effort to manage and lower our global impact and we’re passionate about working with partners who are conscious of their environmental impact.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

74 - Dragons Blood works wonders

The customer service is excellent. The products are wonderful and mid range pricing when not on special but on special they are amazing. The products l use are from the Dragons Blood Range and l cannot fault it. I am 74 been using it for approximately 11 years and even after a stroke l am told that my skin is amazing for an old gal. I highly recommend the products to you all.

June 16, 2025
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Reply from Skin Physics®

Hi Cheryl, Thank you so much for your wonderful review! It's so lovely to hear your feedback and that our Dragon's Blood range has been a part of your skincare ritual for a prolonged period now, delivering amazing results. We hope our products continue to be a part of your regime for many more years to come :)
- Team Skin Phsyics x

Rated 1 out of 5 stars

No customer services

Up to this year, I have been a loyal customer for over 20 years. However, the company stopped sending me the subscription saying it's out of stock for nearly 2 months, and yet this product has been on sale on their website all this time and new customers are writing good feedback on their website. I have emailed the customer service and messaged them on Messenger multiple times, but there's never been any response from anyone. I have good reason to believe this company has changed ownership and its management has been appalling. Previously the company had a phone number and always responded to all enquiries promptly. But all this has stopped from the end of 2025. I will reconsider whether I will continue to use their products and I think everyone should take notice of this problem.

February 17, 2026
Unprompted review
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Reply from Skin Physics®

Hi Wendy, thanks for reaching out to Skin Physics . We understand a member of our team has got in contact with you regarding our current technical issue re New Zealand shipping. We can assure you that we're working hard on getting this back up and running and will be in touch the moment it is. In the meantime, we recommend Amazon for New Zealand online purchases. We appreciate your feedback and thanks again for contacting us.
Team Skin Physics

Rated 3 out of 5 stars

Awaiting feedback

Haven't heard back about reestablishing lapsed automatic monthly order for skin physics wrinkle cream whilst in hospital with complications from knee replacement

October 15, 2025
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Reply from Skin Physics®

Hi Patricia, thank you for reaching out to the team. We understand our customer care has been in contact with you. We sincerely apologise for the inconvnience as we rectify our New Zealand shipping and will be back in touch as soon as it's live again.
- Team Skin Physics

Rated 5 out of 5 stars

Used these products for a very long time

l have used your products way before the name change that must be well over 16yrs, l would never put anything else on my face or neck.

January 17, 2025
Unprompted review
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Reply from Skin Physics®

Hi Jane, thank you so much for your feedback. It's so lovely to hear from our long-time Dragon's Blood customers :)
- Team Skin Physics

Rated 5 out of 5 stars

I've found my new skincare essential

I've found my new skincare essential! The Dragons Blood range has made a visible difference—my skin is so much more hydrated and feels amazing. It's a luxurious experience for a very reasonable price. I'm completely converted

September 10, 2025
Unprompted review
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Reply from Skin Physics®

Hi Jerry,
Thanks so much for your feedback! We're thrilled you've found our Dragon's Blood range and that you're just as thrilled with your hydrated, plump skin...
– Team Skin Physics x

Rated 2 out of 5 stars

I have no complaints about the product just the customer service

I have no complaints about the product.

I have been trying to contact the company since Monday24 November and leaving two messages a day.

I have been buying their product for at least 20 years and always by making contact by phone I do not like buying over the internet. I Learnt this week Sam has left the company such a pity I always received good customer service.
I would like to order my products while it is on sale. They obviously do not want my business.

I hope to hear from them no later than Friday 28 November.
Kind regards

Leonie

November 24, 2025
Unprompted review
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Reply from Skin Physics®

Hi Leonie,
Trust this finds you well and great to hear you're a longstanding fan of our products.
I understand a member of our Customer Care team reached out to you on the 28th of November and we will endeavour to do our best to assist you with your query. Please continue to liaise with our team via customercare@nuchev.com.au as this is the recommended point of contact.
- Team Skin Physics

Rated 5 out of 5 stars

I love the product

I love the product, I have used it before and had moved off to some other brands but using it again reminded me of how much I used to like it.
Although my getting in touch this time was purely a customer service issue and many thanks for your great help.

October 21, 2025
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Reply from Skin Physics®

Hi Janet, thanks so much for your feedback. We're so glad to hear Skin Physics is back in your routine and hope you're just as thrilled with your results.
– Team Skin Physics x

Rated 5 out of 5 stars

Good product

Good product for a great price.

October 19, 2025
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Reply from Skin Physics®

We appreciate your feedback, Stephen.
– Team Skin Physics x

Rated 4 out of 5 stars

Great products without being too…

Great products without being too expensive. Found my over 65 skin responds well to it.

October 17, 2025
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Reply from Skin Physics®

That's great to hear. Thank you for your feedback, Julie.
– Team Skin Physics x

Rated 5 out of 5 stars

Excellent products and service have been using Skin Physic’s…

I have been using Skin Physic’s products for years and love them.
The service is excellent and delivery prompt.

October 9, 2025
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Reply from Skin Physics®

Thanks for getting in touch, Beth! We love to hear from our loyal Skin Physics customers - and great to hear about your delivery experience too!
– Team Skin Physics x

Rated 5 out of 5 stars

The perfect products.

I have found that Skin Physics is the go-to company. My skin has never been better and now a friend has changed from her old product to Skin Physics.

October 2, 2025
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Reply from Skin Physics®

Thanks so much for your feedback, Elizabeth. We're so happy you and your friend have found us!
– Team Skin Physics x

Rated 5 out of 5 stars

Excellent products

Very affordable And effective products

September 25, 2025
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Reply from Skin Physics®

Thank you for your feedback, Teresa! We're so glad you're pleased with your results.
– Team Skin Physics x

Rated 5 out of 5 stars

Very High Quality Products!

I really like the products from Skin Physics. They seem to base their ingredients on science, which isn't overly common in my experience. Their Polyglutamic Acid is an excellent product. It's super hydrating in numerous ways due to the combination of both Polyglutamic and Hyularonic acids which work together for deep hydration. Very high quality!

August 2, 2025
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Reply from Skin Physics®

Hi Carolyn, thanks so much for your review of our Polyglutamic+ Intensive Hydration Serum. We're thrilled that your skin's loving it - and we love to hear it!
– Team Skin Physics x

Rated 5 out of 5 stars

Amazing arrives earlier than you think…

Amazing arrives earlier than you think and the products are amazing always get compliments on my skin love you guys

September 26, 2025
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Reply from Skin Physics®

Hi Janine, thank you for sharing your feedback on Skin Physics! We're so glad to hear you're loving the results of your routine.
– Team Skin Physics x

Rated 5 out of 5 stars

New skin who dis?

Amazing products, beautiful packaging, fast delivery. Only possible improvement would be to put the Dragon's Blood 3-in-1 cleanser in a pump dispenser.

September 11, 2025
Skin Physics® logo

Reply from Skin Physics®

Hi Romy, thanks so much for your feedback. We love to hear from our Skin Physics customers, and we've noted your advice on our Dragon's Blood 3-in-1 Advanced Treatment Cleanser.
– Team Skin Physics x

Rated 5 out of 5 stars

Maximum result pack

I got the maximum result pack. My skin hasn’t look this good in ages. I even got compliments about my skin as of late. So I’m very happy with this product and will continue to buy skin physics.

August 30, 2025
Rated 1 out of 5 stars

Worst customer service experience

Worst customer service I have ever experienced. I'm a regular customer but have had a delivery issue with my latest order. In the past week I've made about 7 phone calls and sent three emails to their customer service but absolutely no response from them. Extremely disappointed as I've enjoyed using their products.

August 16, 2025

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