Skin Spa New York - Flatiron|Chelsea Reviews 8

Overall great experience. Very good price relative to most places and service is as good if not better.

The only reason I’m giving one star is because Ava has been terrific with my facials, and has improved the condition of my skin over all the time I’ve been going to her.

But the shady and deceptive business practices I can’t do. They tell you after the fact that they have a “no refunds policy.” They sure conveniently forget to say that when they are practically arm-wrestling with you to buy treatment packages while you are just trying to pay your tip, get out of there, and get on with your life. This should be the first thing they tell you. But if they do that, they know many folks would not purchase packages on the spot like that. Who wants to throw away hundreds of dollars like that?

And what business doesn’t have some sort of refund policy - especially in cases like this when you just bought a package a few days before and never used used any of the sessions? This makes no sense. Anything can happen. It’s pure greed and coercion.

It is also not a way to keep your customers. I have been going there for years. But their treatment of me with this guarantees that I won’t be anymore. But on my way out, I intend to get my money back, and have already taken steps to take my complaint to the state. I deal honestly and upfront with people. And I have been a good customer for years. They picked the right one to pull this nonsense with because I am not having it.

Don’t buy online before u schedule the appointment, because the give you after 2 months and don’t return the money

I love the new flatiron location. it is on the ground floor. I have been getting laser hair removal her for year. I just started seeing Rima. She is great. Always pleasant and very knowledgeable.

I purchased a spray tan at their flatiron location and booked it for last saturday. I get a call the Thursday before telling me that they don't offer spray Tans at that location. I understand mistakes happen, so I ask them to please refund me for the spray tan as I can't use it. They tell me that they have a no refund policy and I will have to use it for another service. Apparently they are reaching out to corporate to see if I can get a refund but I'm positive no one is doing anything and I just lost $80. Its been over a week and I've heard nothing. Terrible.

Knowledgeable aesthetician, Anna, gentle yet thorough. Did not push products, listened to my needs. And detailed hand- enjoyed the facial very much - safe and clean environment

I felt really happy and satisfied with the service provided. I went for a deep massage and after I felt very relieved and relaxed.
Great staff will be coming back soon!