Skin Spa New York Reviews 

546
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I purchased a promotional coupon for $690.63 at the Skin Care NYC location in Chestnut Hill. That location closed 2 weeks later. It wouldn't matter because the service I was buying the coupon for is... See more

Rated 4 out of 5 stars

Greats service, although I was told Groupon deals are only for first time customers. I use Groupon to take advantage of greats savings at 5 star places such as Skin Spa, but I can’t afford to go b... See more

Rated 1 out of 5 stars

Hingham closure left me with unspent money on a package and they have explained I am “in queue” for a refund. Seeing the rest of the reviews with the same issue and encourage everyone to file a compla... See more

Rated 1 out of 5 stars

I got staph infection from this Skin Spa. I had go through three rounds of antibiotics to resolve the issue. I contacted Skin Spa about this and I was working with their corporate. They sent me paperw... See more

Company details

  1. Skin Care Clinic

Written by the company

For over 20 years, Skin Spa New York has offered in-demand skincare at affordable prices. From the moment you step into one of our locations in NYC or Boston, you’ll experience the luxury without the luxurious price tag. Whether you’re looking to relax with a custom facial or try out laser hair removal, you’ll feel pampered, beautiful, and healthy. Every member of our Skin Spa team works hard to ensure you get the best treatment possible. You can trust our knowledgeable, skilled, and professional staff to help you from start to finish. From consultation to post-procedure, you’ll be in good hands. Clearly committed to beautiful skin, SKIN SPA prevents, corrects, smoothes, tightens, lightens, erases, and banishes wrinkles, large pores, sun damage, age spots, skin laxity, and unwanted hair. Whether you’re looking for anti-aging treatments or a glow-up before a big event, Skin Spa New York has you covered. We can’t wait to help you feel and look your best for whatever your day holds.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

546 reviews

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2.7

All reviews

(546)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My facial was awful

My facial was awful! she barely steamed my face and when she did extractons i had red cut marks for 10 days afterward.

October 7, 2017
Unprompted review
Rated 5 out of 5 stars

I loved my facial and peel.

I love it!!! I have never ever received the facial I received on Wednesday October 4th. I believe her name is Bianca, She walked me through every step of the facial, let me know that my skin is oily and gave me wonderful advice on taking care of my face. When I left my face was so clean and beautiful. I will return.

October 6, 2017
Unprompted review
Rated 5 out of 5 stars

I have been going to Skin Spa for more …

I have been going to Skin Spa for more than a year now and I must say this
* Excellent customer service
*Great Prices
*My skin is amazing!!!! I am getting so much compliments!!
* the attendants that I have make me feel very comfortable and at home

October 6, 2017
Unprompted review
Rated 5 out of 5 stars

Skin spa is great

Skin spa is great, I have been doing LHR with Candice and she has been providing great and fast services. I would definetly recommend.

October 3, 2017
Unprompted review
Rated 1 out of 5 stars

I had a laser session with Brianna and …

I had a laser session with Brianna and it was horrible. From the moment she greeted me I knew she didn't want to do my service. When we got into the room she was very short with words and didn't seem interested. This was my first time seeing her and wanted to have a brief consultation so that she new what my issues were, she dismissed them all and even rolled her eyes at one point. She mentioned the color of my skin multiple times even turning down the light because of my skin color...I've been having laser treatments for a long time now so the light level has gradually gotten higher..not with her...she said she knew best... It was quite clear to me that she was racist and having a black client was not to her liking.
I asked her to stop and have someone else finish. Maria came in and finished and she was lovely!
At check out, I tried explaining all this to the manager, but he went on to defend her saying that he's never had any complaints against her before and usually all of her v=clients leave happy...I thought to myself, the must not be black because this girl is clearly racist. He even went on to tell me the story that she'd told him, saying I wanted her to go over a part that was a separate service...He then reprimanded me by saying, He's not sure why thats been happening, but if i anted neck, id have to pay for it. I told him that wasn't a problem...but it was clear that he was on her side. I left this spa crying and couldn't believe that I'd paid my money to be treated this way...Unbelievable!

October 3, 2017
Unprompted review
Rated 3 out of 5 stars

Decent massage, terrible receptionist

Masseuse was super friendly and courteous, and the deep tissue was okay (not that deep, but very relaxing). The only issue was the receptionist! She was exceptionally rude and also did not know how to give directions to find the office OR unlock the door downstairs. Even her instructions on how to find the bathroom were confusing. @Skin Spa, consider hiring a more competent receptionist because it leaves a bad taste in the customer's mouth and unfortunately influences tipping.

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

Love this place

Love this place! Had one Brazilian here then I had to get the membership! Membership is a great deal too, I buy a customized facial then get a Brazilian for free

September 22, 2017
Unprompted review
Rated 5 out of 5 stars

Been going here for months - highly recommend!

Been going here for months. Great staff, always feel welcome. Eka is great. Recommend the peels and microdermabrasion. Very effective. Good prices and deals.

August 2, 2017
Unprompted review
Skin Spa New York logo

Reply from Skin Spa New York

Thank you so much for your feedback and your loyalty! We look forward to seeing you again soon!

Rated 1 out of 5 stars

They changed management .... go see a doctor insead

They changed management who changed their prices without telling anyone. Even if you booked a treatment at an old price they're not honoring it. Easy solution I will now go to my dermo and plastic surgeon who has stronger machines that work faster (and now) for the same price

May 17, 2017
Unprompted review
Skin Spa New York logo

Reply from Skin Spa New York

Hello Tanya!

Thank you for reaching out to us. Your feedback is important to us! We would love to make it up to you and have you in for another service. As technology is constantly evolving, we have brought in several new technologies this year alone from laser hair removal machines to skin tightening technology and body sculpting treatments. Please reach out to info@skinspanewyork.com so that we can hear more about your experience.

Rated 5 out of 5 stars

Customized facials really do help to solve individual skin problems

My review is solely about the customized facial. Silviya at the Fashion District location has helped me to improve my skin dramatically. I don't feel like in being up-sold either, as everything she has recommended has done wonders for my skin. I've had some mediocre experiences with other locations, but I'm so happy to have found someone who understand my skin and has worked with me continuously to rectify any issues!

May 1, 2017
Unprompted review

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