I purchased a promotional coupon for $690.63 at the Skin Care NYC location in Chestnut Hill. That location closed 2 weeks later. It wouldn't matter because the service I was buying the coupon for is... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Greats service, although I was told Groupon deals are only for first time customers. I use Groupon to take advantage of greats savings at 5 star places such as Skin Spa, but I can’t afford to go b... See more
Hingham closure left me with unspent money on a package and they have explained I am “in queue” for a refund. Seeing the rest of the reviews with the same issue and encourage everyone to file a compla... See more
I got staph infection from this Skin Spa. I had go through three rounds of antibiotics to resolve the issue. I contacted Skin Spa about this and I was working with their corporate. They sent me paperw... See more
Company details
Written by the company
For over 20 years, Skin Spa New York has offered in-demand skincare at affordable prices. From the moment you step into one of our locations in NYC or Boston, you’ll experience the luxury without the luxurious price tag. Whether you’re looking to relax with a custom facial or try out laser hair removal, you’ll feel pampered, beautiful, and healthy. Every member of our Skin Spa team works hard to ensure you get the best treatment possible. You can trust our knowledgeable, skilled, and professional staff to help you from start to finish. From consultation to post-procedure, you’ll be in good hands. Clearly committed to beautiful skin, SKIN SPA prevents, corrects, smoothes, tightens, lightens, erases, and banishes wrinkles, large pores, sun damage, age spots, skin laxity, and unwanted hair. Whether you’re looking for anti-aging treatments or a glow-up before a big event, Skin Spa New York has you covered. We can’t wait to help you feel and look your best for whatever your day holds.
Contact info
Manhattan, United States
- info@skinspanewyork.com
- skinspanewyork.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Not the best spa ever, but had a great experience overall!
I did not purchase anything and keep…
I did not purchase anything and keep receiving emails about my purchases. Please double check this.
Horrible experience hair laser machines…
Horrible experience hair laser machines not as effective , staff not trained and very pushy , service not pleasant and front desk rude and laud you can hear all conversations from the rooms I am not going back
Excellent Service
One of the best Spa, excellent service and staff. Will come back again. Thanks a lot and highly recommended.
The service did not feel like I got my…
The service did not feel like I got my money’s worth I might have as well washed my face at home
Not properly done
Good that you stricktly do not double dip. However, the Brazilian waxing was done pioly, wayy too many hair were left (not because they were short, they were quite long, but simply because it was done badly) despite me saying twice that it wad not done properly
I would give 0 stars if I could- waxing services
I would give 0 stars if I could. I have had 4 waxes there, only one was done correctly. All other waxes left behind hair, wax, and 2 waxers double dipped. Only one used hard wax at all. And they all try to upsell through the entire appointment. They often do not answer their phone, although they do respond to email within 24 hours. Front desk staff is nice and will make suggestions when asked. However- I tried to call twice to cancel an appointment, could not get through and no voicemail. I emailed but it was now less than 24 hours. For physical reasons beyond my control and completely unsanitary to getting waxed I requested to rebook appointment. They basically emailed back "sorry, but we have to charge you". I told them they were not authorized to charge my card but they did so anyway. Guess being a repeat customer who buys numerous waxes at once means nothing to them. Guess I should have just shown up and forced their employee to wax my very personal and private parts and just bled out all over her and the table- making her happy and the the customer behind me in for a real treat? But no- I get charged because they are inflexible and don't value a customer relation. That's ok. It is NYC. I will move on and get a better and more hygienic waxer in the process.
Great will be back again
Great spa!
Great spa, the staff are incredible and friendly. i am definitely coming back here, felt very relaxed when I left.
I usually see Barno for skin…
I usually see Barno for skin treatments.
She is simply very good!
Love this place...the staff are…
Love this place...the staff are incredible.
Very professional staff
Very professional staff. I have been to Skin Spa many times now for facials and I have had different people do them. I have been pleased every time. My skin feels and looks great afterwards!
Great customer service and they have…
Great customer service and they have good/updated machines that make the results even better that other smaller aesthetics places in NY.
great laser hair removal
I always have a great experience at Skin Spa. I have been going for years, first for Brazilian Bikini laser, and now for armpit laser. The results have been great
Jen is awesome and I always enjoy…
Jen is awesome and I always enjoy getting a treatment from her. Super professional and always a great experience.
very clean and no wait especially if…
very clean and no wait especially if your on the go... I would continue going for laser treatments here,,
Amazing Experience
I had my second facial with Jen.
She did an amazing job. She is very professional and personable. I left there Glowing
Facial was only about 35 minutes
Facial was only about 35 minutes, when was suppose to have 50 minutes. The Aesthetician started late. Also, no neck massage, and the hand arm was more of a rub than massage. Extractions left bruises on my face.

Reply from Skin Spa New York
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







