Excellent service and fast, safe shipping
Excellent service - fast shipping of Dermaquest product ordered online via safe DHL courier. Very impressed, thank you!
May 17, 2023
Unprompted review
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Amazing communication, service and fast delivery!
Ordered a Dermaquest mini set on a Saturday and unfortunately got a call from Skinspirit on the Sunday to apologise as it was out of stock (I didn’t notice this until the week after lol) so I emailed them for an update. The communication was really really good - I couldn’t fault them at all. Laura at Skinspirit told me that if I was to order again my delivery would be prioritised. I ordered on Thursday afternoon and it arrived Friday afternoon - excellent service. Really really recommend them! Will definitely order again.
January 28, 2022
Unprompted review
Good experience
Great price deals, quick delivery and Customer service responding very quickly. Thank you!
December 11, 2021
Unprompted review
So disappointed
So disappointed. I’ve complained on the website and on various emails but received no response to any of them. Went into shop and told I should order online. Lady in shop adamant they could ship to my chosen destination. Order done online and money taken. Then a few days later it was refunded and i was informed by email they can’t ship there. I have sent emails but nothing. No telephone number given. Cannot engage with them despite trying for 2 weeks now. Order was a birthday present so my best friend received nothing. Poor customer service all round. I’m a 1st time customer. I was so excited about my friend trying the products for the 1st time too.
August 8, 2021
Unprompted review
Reply from Skinspirit
Hi Angela,
We sincerely apologise you have had this experience. Please do give us a call on the number below. I'd be more than happy to discuss this with yourself.
01483940088
I look forward to speaking with you.
Laura Gibson
Clinic Manager
Disappointing
Received an email saying £50 worth of young blood with your purchase so order some skin items, but when I received it with the young blood worth £50 it’s totally inappropriate for my skin having sent me a mink foundation & a hazelnut powder! Either colours they can’t sell or just sending random stuff not appropriate to the buyer.
Very disappointed & the stuff will be going in the bin as I can’t use it so a pointless, useless promotion!
July 16, 2021
Unprompted review
Reply from Skinspirit
Hi Katie,
We are sorry the colours you received were no good to you. Please could you give our customer support team a call, we would be more than happy to help.
Regards,
Laura
I ordered revitalash advanced from skin…
I ordered revitalash advanced from skin spirit. The service was very efficient and delivery was extremely prompt. I will definitely be ordering from this company again. Thank you.
April 20, 2021
Unprompted review
Out of date suncream
Good price and fast delivery however one suncream I received was out of date so can not be used and another had 4 months date remaining. After a slight communication error the issue has now been resolved promptly and hassle free.
January 17, 2021
Unprompted review
Reply from Skinspirit
Hi Heather,
I am sorry about this. Just to confirm we have arranged a collection and sent out a replacement to you. I have also refunded the compact and spoken to the supplier in regards to the date.
Kind regards,
Laura
Brilliant company
Brilliant company, one you can trust and know that your items will be delivered quickly with no issues.
If any queries, these are always answered quickly.
December 4, 2020
Unprompted review
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