Skipperi Reviews 

48
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TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Skipperi works great in Stockholm. Plenty of boats in multiple locations with a lot of places to explore! Before signing up, make sure you understand that it is a subscription service with a monthly... See more

Company replied

Rated 3 out of 5 stars

Terrible customer experience. Our family wanted to stop using the service, but you are automatically rolled over to the next year if you don’t stop the payment before the season is due. Skipperi are i... See more

Company replied

Rated 1 out of 5 stars

First time in Sweden i saw a company who hide details. I dont not recommend anyone to hire boats or take membership with Skipperi. - they charge money from your credit card when ever they want - th... See more

Company replied

Rated 5 out of 5 stars

I have been using Skipperi for two years now and I am very happy with the service. It's always nice service at customer service, it's a lot better than owning your own boat, I've had great boat trips... See more

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Company details

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Skipperi är en mötesplats för båtar och båtförare. Privatpersoner och företag kan lägga ut sin båt för uthyrning. Vem som helst som enligt båtägaren har tillräckliga kunskaper och erfarenhet kan hyra en båt. Det är båtägaren som beslutar vem som får hy...


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3.5

Average

TrustScore 3.5 out of 5

48 reviews

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3.5

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Rated 4 out of 5 stars

Skipperi works great in Stockholm

Skipperi works great in Stockholm. Plenty of boats in multiple locations with a lot of places to explore!
Before signing up, make sure you understand that it is a subscription service with a monthly fee.
Love it and will recommend! 👍

October 17, 2024
Unprompted review
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Reply from Skipperi

Thanks for your review. How we can improve the service to a 5 star! See you on the water.

Rated 5 out of 5 stars

I have been using Skipperi for 3 years

I have been using Skipperi for 3 years. I like this kind of new way of owning boat a lot. You can have boat indifferent marinas different countries. No need to worry about maintenance. On the same time, cost is much lower than owning one directly.

October 4, 2024
Unprompted review
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Reply from Skipperi

Really lovely to read this on a Monday morning. Thank you for your review!

Rated 5 out of 5 stars

Perfect

I have been using Skipperi for two years now and I am very happy with the service. It's always nice service at customer service, it's a lot better than owning your own boat, I've had great boat trips in the archipelago and the price is reasonable. I'm already looking forward to next season.

October 1, 2024
Unprompted review
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Reply from Skipperi

How lovely to read that you have enjoyed the archipelago with the help of our service, and we are of course also happy that you appreciate our costumer service.

Rated 5 out of 5 stars

Excellent

This is an excellent service with well equipped boats, clean and easy to use. So much better compared to owning your own boat. With different harbours to pick up boats in you get to see many more places too.

September 6, 2024
Unprompted review
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Reply from Skipperi

Thank you Peter and lovely to hear that you enjoy the service and the benefits! Hopefully we manage to grow bigger so that you can enjoy boating in even more areas.

Rated 5 out of 5 stars

Fantastic service

Skipperi is exactly what it says on the tin i.e. hassle free boating. I always manage to get a boat when I want one and the customer service is great. So much cheaper than owning a boat! I strongly recommend the service.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Skippery is great platform for renting…

Skippery is great platform for renting out my boat. Great service although I still miss the contracts to be provided in english.

July 21, 2024
Unprompted review
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Reply from Skipperi

Thank you for the review and feedback Thomas. We bring this request with us to the oncoming season!

Rated 5 out of 5 stars

Great service well taylored for its…

Great service well taylored for its purpose. Also succeeding in the difficult task to balance a smooth online service with accessible communication and swift customer support when needed.
In short, user friendly and credible!

August 1, 2024
Unprompted review
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Reply from Skipperi

Than you for the review Mats! We really appreciate feedback like this. It will motivate the team in the constant effort to try and improve the service further.

Rated 5 out of 5 stars

Had skipperi for the season

Had skipperi for the season! And all I can say is that is that this a one of the greatest ideas out there and the service behind it was amazing as well! Kudos for the team

July 24, 2024
Unprompted review
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Reply from Skipperi

Than you for your review! It makes us really happy to read these kind of reviews. Getting people out on the waters to enjoy boating is the whole idea of the service! See you on the water!

Rated 5 out of 5 stars

I got super good support from Skipperi…

I got super good support from Skipperi a person named Neith.

Fast
Good offer
Quick responses
Friendly
Very knowledgable

July 11, 2024
Unprompted review
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Reply from Skipperi

Lovely to hear that you are happy with our costumer service team! We are happy to help.

Rated 5 out of 5 stars

Makes the sea accessible


Helpful customer service, no hassle and super easy way to get out boating in the Stockholm area. Made use of their online and in-person courses. Without Skipperi, I would have been several pleasant experiences poorer. Make sure to look for deals/special rates

June 27, 2024
Unprompted review
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Reply from Skipperi

So nice to hear! Getting more people to enjoy the waters and our archipelagos is what we strive for. Lovely to hear you enjoyed our theoretical and practical trainings! See you on the water!

Rated 5 out of 5 stars

Skipperi is a convenient and easy…

Skipperi is a convenient and easy service for renting boats. With many locations to choose from, you can easily find a boat near you. Check-in and check-out are seamless through their app, making boat rentals hassle-free and flexible. Perfect for both experienced boaters and beginners looking to enjoy a day on the water.

June 12, 2024
Unprompted review
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Reply from Skipperi

Thank you for your review Göran! We are so happy that we can provide a new way of boating! This kind words make us even more keen on improving the service even more – thank you and happy boating!

Rated 5 out of 5 stars

Excellent service !

Hi,
This is our 2nd year using Skipperi Fleet in Stockholm.
Service is great, reliable and provide the unique chance to test different boats and discover several places in the Archipelago.
I do recommend Skipperi Fleet !

July 10, 2023
Unprompted review
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Reply from Skipperi

This is so lovely to hear! Hope you have and take the chance to explore Gothenburg as well!

Rated 5 out of 5 stars

Skipperi fleet has made it so easy to…

Skipperi fleet has made it so easy to enjoy sealife without all hussle of owning own boat. Its my second season and we all really love it! Thank you skipperi team for great service 👍😊

May 10, 2024
Unprompted review
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Reply from Skipperi

Thank you! Love to offer this hassle free boating and see our members enjoy boating throughout the beautiful archipelagos and lakes.

Hope you get to explore new areas this season!

Rated 3 out of 5 stars

Terrible customer experience

Terrible customer experience. Our family wanted to stop using the service, but you are automatically rolled over to the next year if you don’t stop the payment before the season is due. Skipperi are in essence selling lifetime subscriptions with one small mail that looks like an ad, that reminds you to opt out. If you miss this, they grab your cash and run, 20K. Such bad business ethics. As for Skipperis answer underneath, the account is in my wife's name. They did back-peddle on the demand after pushing very hard.

May 1, 2024
Unprompted review
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Reply from Skipperi

Hi Preben! Could you perhaps have left this comment on the wrong company or domain? Can't find any information about a member, current or former with your name in Sweden.

Rated 1 out of 5 stars

Terrible customer experience - charged 20k for a service I do not want

When you sign up for Skipperi, the contract says you are signed up for life unless you terminate the contract during a 4 months period during the winter, when you do not think about using Skipperi. They force you to give your credit card details when you start renting a boat, and the same day they send you an invoice they charge you for a month and state that you are bound for the rest of the season (having to pay above SEK 20k). They only send one e-mail prior to that, in March, which looks like advertisement and clearly states in the beginning that it is only applicable for those who will continue with Skipperi the next season. I reverted immediately to their customer service stating that I did not want to use their service, but they stated that I was one day too late. I am taking them to court.

May 1, 2024
Unprompted review
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Reply from Skipperi

Hi Frida! First of all, prior to you posting this review you agreed to our offer to let you cancel your subscription with one month cancellation period. Therefore it seems unfair and factually incorrect to claim that you have had to pay over 20k SEK. You are free to use the service until the end of the month.

As we have limited spots, and the majority of our members stay on the service the membership is based on a subscription model. You can resign all the way up to the day prior to when the season start.

We follow the wise and clear laws regarding reminding users of the renewal of subscriptions. This type of reminder must, and have been sent (more than) one month prior to renewal. This mail, with a headline that clearly mentioning the renewal of membership and a message that emphasise when your subscription is renewed as well as information about how/when to resign.

On top of that, you have received a series of member newsletter that clearly indicates that you have a membership from the end of last season to the start of this season.

We are really clear on our site and in the sales funnel and in the contract that this membership is a subscription service. We even highlight this as the first point in our summary of the user agreement, as you can see here: https://www.skipperi.se/terms/kontrakt-fleet-2024b

You are not limited to cancel your subscription only during the winter.

Rated 5 out of 5 stars

Great service

Very easy and smooth set up, love the idea of boat sharing. And the support team is always available for all possible question you may have as a new “boater”👌🏻

May 1, 2024
Unprompted review
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Reply from Skipperi

This is so nice to hear! We love getting new people, and also experienced boaters (back) on the water!

Looking forward to hear your experience once you have started exploring all parts of our lovely archipelagos! See you on the water!

Rated 4 out of 5 stars

I'm going to give you a honest review right before the season starts.

The relationship with Skipperi started quite bad, as they tried to tie me with a monthly membership that I did not cancel. They kept chasing me until I was able to show an email stating that "if I do NOT reply to the initial email, the membership would be canceled. Since I wanted to cancel, I of course didn't reply.

So I was very concerned about their business until they offered me the monthly "pay as you book" subscription at 249 sek per month; thinking that there is not much to lose if the service isn't great.

It turned out to be really good. Taking out the boat was seamless and super easy. The boats I took were clean with no or minor damages (sea is rough, a captain must be tolerant). Marinas where the boats are are well equipped, and it is always easy to refuel the boats or clean them. The plotters are good and they work (except the sonar on one of them one time).
The only not great experience was when I got charged a few liters of gasoline at the end of the season whereas I am the kind of guy that always put a few extra liters, to be on the safe side. Not a huge deal, it was not millions, but either the estimations are wrong, and this should be improved (since my extra liters didn't even cover it), either the balances are wrong. But this reliability is one of the things I would like to be improved urgently, as I am very careful when I rent boats, I want to be sure I am also charged at the right price. communication about it could also be better.

The booking slots are also not fantastic for my lifestyle, the morning one ends a bit too early or the afternoon one starts too late. But I understand Skipperi logic, and I can rent a full day if I want. There should however be an option for more flexible times "if the boat has not been rented and the day is about to be lost". I can tell you this would have incentivized me to take a boat at a very last minute, at the end of the season if I could do 12h/19h for a half day cost instead of having the boat anchored in the marina.

But all in all, I am continuing with enthusiasm for a second season of boat renting with them as this subscription is the one that suits me. The staff I've had on the phone were nice, easy to reach and helpful (except the very first one, remember) and for the best experience, I would suggest: budget according to your needs, keep in mind that a subscription comes with season commitment; take care of the boats as they were yours and take your own pictures of the boats after you brought them back. I never needed it yet, but since I leave even cleaner boats than I take; I keep it documented.

If you read everything properly and can deal with it, I recommend this service.

April 29, 2024
Unprompted review
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Reply from Skipperi

Thank you for your review and nice to hear that you have enjoyed the service. We appreaciate your input on the booking slots/availability and will bring that to the team. Also really appreciate your paragraph on how to act in a sharing service. No need to keep any photos outside the once you provide in the check in/out.

Some input from our side regarding the membership and fueling.
Regarding the membership and the renewal. As a member of our Fleet service you join for the full season (6 months or the remaining parts of it). The service is a subscription model so the membership is as you write renewed. They get renewed on May 1, but you can cancel up until the last of April (one day prior to season). We send out reminders (via mail) about the renewal and are really clear that the membership is renewed – it is for example the first thing in our summary of the contract. If we can improve this further and make it even more clear we are more than happy to do so.

Regarding the fueling debit. The system is really exact when it comes to the consumption. When you get to the fuel station you get prompted how much to fuel. It shows how much you have consumed during your trip and also shows a tariff for assumed consumption on your way back from the (nearest) fuel station. Note that this can vary. If we assume that you fuel up the suggested amount and drive more efficient then the tariff you will get a positive fuel balance (and get compensated during fuel adjustments) but if you take a detour on your way back or drive less efficient than the tariff you will get a negative fuel balance for that trip. We are more than happy to go through the fueling process and the technical aspects of it with you.

See you on the water!

Rated 5 out of 5 stars

Summer with Skipperi is freedom at another level!

I joined Skipperi last year as a beginner. Stockholm is beautiful, but I always wanted to explore the beautiful archipelago, also. For me, this was the easiest and affordable way to start boating, to get access to boats, harbours, and archipelago. It is really convenient and easy service to work with.
(Never tried the private renting part.)
 
Onboarding was easy, fast, and professional. The most useful things in my learning curve were training, boat plotter and staff advice. As a beginner I called multiple times to ask for guidance. With few more routing apps I managed shortly to try longer trips and spent more time on water.  
App is easy to use, could get some more improvements, but team is open for suggestions, and it seems a lot of them were implemented. (ideas are coming on Facebook directly from Skipperi members). Team is committed to provide a good boating service. 
 
Went out 20 times, but easily could have been more. Most of the time you can find available boats, even in the sunny afternoons, with spontaneously booking. The only time when it gets crowded is July, especially weekends. But it takes a little planning if you prefer a specific boat and harbour during those busy weekends. 
 
Community is good, judging based on the state of the boats. Always found them cleaned, on time and in good conditions, being a sharing service, this aspect is becoming important. I used 3-4 Skipperi locations mostly. Thumbs up for all members appreciating this service and boats!
 
Looking forward for the second season with Skipperi and try out the new improvements. Thank you!

June 1, 2023
Unprompted review
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Reply from Skipperi

Thank you for your review! Lovely to hear that you enjoyed the service and that you got a lot of boating out of it! Hopefully we can encourage you to explore even more places – further out in the archipelago this upcoming season! We are now including much more training and more advanced things so that you and other members will be and feel safe to get more out of your boating!

We also appreciate the community among the members and are open for suggestions and ideas to improve the service even more!

See you on the water!

Rated 4 out of 5 stars

Happy summers with Skipperi

I have been really happy with both skipperi's customer service and the boats. Because of Skipperi I have had the best summer so far with so many memories out in the Archipelago. I'm native of Stockholm and if you knew how expensive and even getting a spot for your owned boat at any harbor forget about it, 10+ year wait for a boat spot. So I'm extremely happy that skipperi provides this type of service. This is my third year and happy about it.

May 9, 2023
Unprompted review
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Reply from Skipperi

Thanks for your vote! We are really happy to make boating available for everyone. Hope our ongoing improvements of the service will make you enjoy it even more in the years to come.

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