Ski Service Verbier Reviews 132

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I can't speak highly enough about Ski Service in the village of Verbier. Outstanding service--knowledgeable, attentive, easy, friendly--tous le paquet. We rented skis there for our family for five day... See more

Rated 5 out of 5 stars

Our family had a fantastic experience with Ski Service over the New Year's holiday. Kuddos to the whole rental team, you are rock stars of friendliness and professionalism. Great advice on skis (we s... See more

Rated 5 out of 5 stars

Easy to pre-book skis and boots. Smooth process at the day of collection. Last but not least my family was happy with the quality of the equipment.

Rated 5 out of 5 stars

Best ski hire shop in Verbier! Never fails to deliver. Great team in the shop and good equipment. If you book well in advance they add on further discounts eg black Friday discounts and are flexibl... See more

Company details

  1. Ski Holidays
  2. Winter sport Store

Written by the company

Verbier's premier ski rental service. Book your ski gear, clothing and lift passes online and have everything delivered and fitted at you chalet or hotel free of charge. You can also collect from one of our two locations: Ski Service Verbier on the main street in Verbier or up the mountain at Verbier's only mountain-top shop: Ski Service Les Ruinettes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Very friendly and helpful staff, efficient process to collect skis and they were the best skis I have ever had. I would thoroughly recommend Ski Service Verbier.

February 16, 2017
Unprompted review
Rated 3 out of 5 stars

Poor prebooking, but outstanding instore service

The skis I reserved were not available when I arrived in resort. This was despite my checking in advance with store staff leading up to my holiday, and being assured they had them ready and reserved for my collection.

When I got there, I was offered some alternative skis. This didn't feel great as I had paid in advance, and had checked before I arrived in resort. Other matters were dealt with very well instore, they looked after me really well.

Very highly recommended for quality of instore service, but you cannot trust that the skis you pay for in advance will be available, even if you doublecheck with the store before you arrive.

February 13, 2017
Unprompted review
Rated 5 out of 5 stars

Friendly, reliable service

Very friendly staff. Helpful in all situations, also when I had an issue on my (non-rented) ski boot.
Skis and boots can be left in the shop over night. Only 5 min walk to the cable car station.

February 12, 2017
Unprompted review
Rated 5 out of 5 stars

Ski rental

Excellent service from the Les Ruinettes Verbier shop. Booked online and everything ready when we arrived plus ski pass was delivered to us . Staff very helpful and nothing too much trouble.

February 9, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly service

Very helpful and friendly team.
After the first day the Ski-Boots were too tight. We went to the shop and got some other boots. It didn't even took 5 minutes. Fantastic! Thank you.
We really can recommend Ski Service.

February 9, 2017
Unprompted review
Rated 3 out of 5 stars

Good skis but boots a problem

The Elan skis I hired were excellent, nicely waxed and sharp edges. I had problem getting boots that were comfortable though. After trying 2 types I ended up buying a pair in Verbier. I returned the hire boots on the Wednesday, thinking I would get a small refund for the rest of the week. This was not offered however which I thought was poor.

February 9, 2017
Unprompted review
Ski Service Verbier logo

Reply from Ski Service Verbier

Hello Mr. Madden,
I am glad we were able to contact you regarding the issue with your equipment. There was indeed a credit on your account and it is company policy to always return credit once all rental equipment is returned.
Unfortunately, in this instance, you were permitted to leave without the money being returned. We have now refunded the money.
We have also taken the necessary steps to ensure this does not happen again.
Kind regards,
Jeremy

Rated 5 out of 5 stars

Excellent service

Super friendly super helpful service. Latest skis. Everything ready when we arrived. Great to be able to leave all our kit in the Ruinettes store on the mountain. Definitely use them again if we are in Verbier.

February 9, 2017
Unprompted review
Rated 5 out of 5 stars

Great service with knowledgeable associates.

Have rented skis from Ski Service Verbier twice and I would highly recommend them for snowboard or ski rental. The people working there were the same even when visiting with a 3 year gap and were highly knowledgeable and personable during the fitting process. I showed up right before closing time and they were kind enough to stay a little late so that I could have my skis that night.

To be honest, I did not price compare, but I found their prices to be reasonable and expected for a 3-4 day rental.

February 7, 2017
Unprompted review
Rated 5 out of 5 stars

Perfect service

My girlfriend's skis did not fit her so we had to change skis and it was no problem at all. Very good service and treatment

February 7, 2017
Unprompted review
Rated 3 out of 5 stars

Mixed Experience

Ski Service gave a mixed service this year, the sixth year I have used them. This year, for the first time, I availed myself of the storage service, so each evening I left the skis with them over night. Really convenient.

As for the kit, I was given a pair of new Kastle touring skis which were great, even in poor powder. The issue I have is with the poles. They couldn't give me poles with large baskets! What is the point of hiring out tourers without large baskets?! How hard can it be to stock a suitable number of poles for touring skis??

February 3, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look