Sklum Reviews 264,114

The dresser is very high-quality and beautiful.

It was the positive experience, and already my second purchase. I would say that I am totally satisfied with the items I have ordered. All looks very nice, according to the pictures and my expectations. Is important now to understand how they will be in the long run, while using. The only issue that I would like to note was the waiting time, as the item was not on stock by the moment I made the purchase. But that was indicated from the very begging, so I knew the delivery time.

Love our new garden furniture !
Great quality , delivered on time with good communication and customer service

Still haven't received the order. 'Your item is being dispatched was sent on the 5th May' saying delivery in 12 -15 days. Just called to be told it takes 15-20 business days and will be delivered next week. A full 2months since placing the order. Critical furniture purchase for a business (cafe). At least they answer the phone but the length of order cycle needs to be way more clear.

All the products were beautiful, great quality and excellent communication about delivery. Extremely satisfied.

I haven’t received my shipment or any updates and it has been sitting in the warehouse for over 14 days! I don’t know about quality yet because there has been no delivery or updates on delivery.

Was shipped exactly when promised. So happy with all my items. Very stylish. I bought the Takeo desk which was quite tricky to put together but looks great. More detailed instructions would have been good.

inspiring for home decor and easy for interior design decision making

Horrible, received a third of my order no response no legs to my couch no response and weeks later I’m still here with no couch or answers

very good but delivery charge rather high but the table and chairs just what i’m looking for .

The product itself is good, however the delivery service was terrible and there is no real customer service. Original courier company uses a delivery partner for UK deliveries, which they don’t communicate in any way. Apparently courier company attempted delivery multiple times, however there is NO WAY of knowing when they plan to deliver. Whenever status was showing as “Out for delivery” on original courier tracker, we rearranged our plans to stay at home, however no delivery was made, whilst tracker status said “Failed delivery at doorstep” - they never attempted delivery!!! Sklum customer service was only sending some automated/bot replies. Overall it took over a month to get the order. Will never order again.

Really good, resolved issue with minimal fuss

Good Bot, could change to english and give me status of my delivery

We purchased a headboard from Sklum and the experience was extremely disappointing. The product arrived with serious design and assembly defects. The black screws protruded too far from the wood, leaving the surface uneven and causing significant damage to our wall when we tried to install it. The screws deeply scratched the paint and plaster, and we had to remove them ourselves to avoid further damage.

In addition, the metal brackets on the headboard were installed too deeply into the wood, making it impossible to mount properly using the wall fixture provided by Sklum. The depth and spacing of the brackets did not match the wall hook system included, so we had to manually modify the product by adding material between the wood and the metal supports just to make installation possible.

For the price paid, this level of quality is completely unacceptable, especially considering the additional repair costs we now face because of the wall damage. What made the experience even worse was customer service’s response, which showed little interest in resolving the issue or taking responsibility for the defects.

I would not recommend this experience.

EDIT: Sklum replied to my review but I have not yet been contacted by Sklum via Trustpilot like they stated. If you really want to help my as a customer, my incidencia number is 8417777. Contact me via your internal customer's service, you should be able to reach me this way.

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Compramos un cabecero en Sklum y la experiencia fue muy decepcionante. El producto llegó con graves problemas de diseño y montaje. Los tornillos negros sobresalían demasiado de la madera, dejando la superficie irregular y provocando daños importantes en nuestra pared al intentar instalar el cabecero. Los tornillos rayaron profundamente la pintura y el yeso, y tuvimos que retirarlos nosotros mismos para evitar más daños.

Además, los soportes metálicos del cabecero estaban montados demasiado profundos dentro de la madera, haciendo imposible instalarlo correctamente con el sistema proporcionado por Sklum. La distancia y profundidad de los soportes no coincidían con el gancho de pared incluido, por lo que tuvimos que modificar manualmente el producto añadiendo material entre la madera y las piezas metálicas para poder instalarlo.

Es totalmente inaceptable recibir un producto de esta calidad por el precio pagado, especialmente cuando además nos ha generado gastos adicionales para reparar nuestra pared. Lo más frustrante fue la respuesta del servicio de atención al cliente, que no ofreció una solución adecuada ni asumió responsabilidad por los defectos del producto.

No recomendaría esta experiencia.

This is the worst company I have ever used. First, they delivered everything 2 weeks late. Then, some parts were missing, so I waited another week only to end up still not getting the whole sofa. I have part of the sofa, but the rest is lost. Customer support is extremely slow to reply and just sends generic copy-paste messages

Quite disappointing about the delivery service
I made an order the 08/03 I was supposed to receive my chair and table by 15/05 which was already a long wait.
Now it's been pushback to end of June.
I strongly not recommend Sklum

The outdoor set came carefully packed and looks perfect

No product received and no money back
I have never received my order which I placed two months ago and customer service doesn’t want to process any refund. It’s really disappointing that they’re keeping the money while providing no solution, they just keep extending the processing time. I would not recommend this shop, I feel like I got scammed.

My first order, placed back in March, was never delivered, and it took over two months to get a refund.

I then placed another order, and this one has now also gone missing.

SEUR, the courier, cannot find the parcel, and the tracking number supplied by Sklum is not valid in SEUR’s system.

This makes me seriously question whether the order was ever dispatched in the first place. I cannot say for certain what is happening behind the scenes, but from a customer’s point of view it feels like Sklum may be selling items they are unable to fulfil properly.

This is now two failed orders, invalid tracking, no clear courier information, and a previous refund that took months. That is not acceptable.

Do not order from this company.