skullcrushercoffee Reviews 526

Despite their coffee actually tasting nice, their customer service is beyond shocking if you have any issues.
A few times now I've ordered on their sales and giveaways, and ALWAYS receive incorrect items or not the full order, and it takes weeks of arguing backwards and forwards to get issues sorted.
Avoid unless you like waiting weeks, if not months, for items, refunds, etc

On this occasion, I returned the incorrect sized garment prior to Christmas and I am STILL waiting for communications from thel regarding what's happening/where the correct sized item is

I would happily give Skull Crusher Coffee zero stars if I could! I placed a basic order on December 4th and paid $12 for express shipping. I planned on it being a Christmas present. It's now December 31st and the order still isn't here. I already emailed them TWICE. I sent the first email on December 23rd and Amanda responded that they hadn't even PROCESSED the order yet but that they would email me a tracking number when they did process it. One week later and still no tracking number and no idea when (or if) they'll actually send me my order (although they had no problem taking my payment). At this point in time, the coffee could taste like Heaven and I STILL wouldn't order from them again. Their customer service is a joke. WOULD NOT RECOMMEND!!!!

Would give no stars if I could. This company are scammers. I placed an order on 05/12 and up to now Skull Crusher Coffee are still lying about dispatching my order. They have no intention of sending it and clearly no intention of sending the refund I've been asking for. I have reported them to trading standards and action fraud.

Ignore the 1 star reviews from impatient shoppers. I ordered on Black Friday and yes it did take a while for my order to arrive but I was notified when it was dispatched and it arrived the following day.

Sadly this company are unable to be truthful about whatever problems they are having and feel the best solution is to lie to customers that have paid for products that they clearly are never going to receive. I bought for a Xmas present and was told 3 times it would arrive in time for Christmas, when requesting a refund I was ignored. I have now made a claim through PayPal. Such a shame as I like to try to support small businesses. Honesty is the best policy otherwise the business is dead in the water.
They are also deleting all negative comments on their social media so that people will keep ordering

DO NOT order from them!
I purchased from them on 3rd December 2024. Waited very patiently for my order to be shipped, started to realise there was something wrong 2 weeks later as no updates. I emailed to check and had a message straight back stating they had been inundated over black friday and that they were working as fast as they can to get orders out. I run a small business so I felt bad for them, sometimes these things happen so gave them a pass. They PROMISED the order would be here before Christmas and now I've requested a refund I'm being ignored. Absolutely gutted. I know it's only coffee but it was a £50 order and a birthday/xmas present and I'm gutted they are a fraud. I've raised a case with PayPal so hopefully I can get my refund now as it's Christmas Eve and no order and no replies. I hope they're happy with the sack of cash they've literally stolen from customers.

One star is generous for this company. The customer service is ZERO stars, I placed an order on 6 December 2024, which were Christmas presents for my son and father in law. I chased this up last week and was told they were busy and working hard to get all orders out in time for Christmas.

I asked for an update yesterday and asked if I would receive my order today, the question wasn't answered. I then re-asked the question to be advised that it would be shipped after Christmas. They ran a promotion at the beginning of December, if they couldn't fulfil the projected volume of orders, the promotion should have been withdrawn early. It's not my problem if demand outstrips supply.

The upshot is I have two disappointed people who will be receiving very little on Christmas day now. Do Skull Crusher care, do they jot, given they have ignored my follow up email of 23 December 2024. Thanks for that Amanda, sterling communication skills!
Do yourself a favour and order your coffee from a company who can deliver on their promises!

Customer service is awful, can't get a straight answer. They messed up my order, and rather than just sending the correct order out, they want the incorrect item sent back (I have to pay and wait for a refund on that) and not a single gesture of good will as a sorry.

They take forever to reply.

The website, with regards to managing subscriptions, is a joke.

They sent coffee worth half of what I paid, won't replace or refund without me jumping through various hoops, then when I go to manage my subscription the option isn't there.

They haven't even offered to refund the difference for sending the wrong coffee.

This would be a 0 star review. Put an order in on the 3rd Dec and still no delivery as of the 23rd Dec. Several emails later empty promises of its leaving the wearhouse etc etc yet still nothing. Last few emails now ignored I have asked for a refund and as of right now nothing.

Absolutely shocking as my order was over £50. The worse part is my freind who ordered x1 bag of coffee got it two days later.

Please avoid this company at present cause clearly they are not fulfilling big orders

Order hasn’t shown up almost 3 weeks after ordering. All emails are either not replied to or have a standard order promising it’ll be sent in two days or by the end of the week which never happens. I have yet again requested a refund. Avoid at all costs now have a Christmas present that hasn’t arrived

DO NOT ORDER - ordered 29 November and nothing. No response to emails, can’t call them - really really poor service. Like others if there was an option to give zero I would.

Would give 0 stars if it was an option. Ordered on 6 December and over 2 weeks later still no delivery. Chased them up via email and messenger and ignored. I've now requested a refund and order cancellation but again been ignored. Absolute FRAUD! Fuming!

Put an order in of over £40 on 02/12/24. Never received anything. When I've emailed to chase it up, there is apparently no record of my order. Requested a refund and been completely ignored.

Ordered 3 December 2024. After numerous emails promising my order to be despatched my order still not left their warehouse. Its 19 December now!
Ive sent an email to cancel my order and a full refund...lets see if a refund will be quicker!! Beware to order as looking at the reviews this is a big problem and they cannot cope but are still taking orders!!

Sent the wrong item, said they will resolve, refuses to answer any further emails so I have done a chargeback.

We ordered your coffee over 3 weeks ago now wanting it as a Christmas present. We have had the same generic email over and over with no actual response to confirmation when delivery is going to be! I have tired to reach over other ways but unfortunately this isn’t possible. DO NOT BUY FROM THIS COMPANY we are now out of pocket and looks like no Christmas present either. THANKS!!

Would be zero stars or minus. Ordered nearly two weeks ago and had nothing, not responding to emails! Scam i am contacting where I paid to get a refund! Avoid

After a number of emails and 10 days ofy order showing as "unfulfilled" on their site I requested for the order to be cancelled. Too many time I was told "it'll be shipped soon" with no actual sign of movement. Avoid in my personal opinion.

Coffee is a gimmick, strong, but you soon go off the flavour. Cancelling their subscription is very hard; I've emailed them once and now had to do it a second time to tell them to stop my subscription!

Shocking service ive spent over £65 and i keep getting fobbed off that my order is beeing dispatched ...this is a present for a friend ....small claimscourt here i come ...DO NOT ORDER OFF THIS BUNCH