Honestly didn't expect to rate this as much as I do. The water just tastes better, I've tried a fair few filters and nothing comes close. The instant hot water ended up being the sleeper feature, k... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Sküma is a counter top water system that transforms tap water into a purified functional beverage. Reverse osmosis Super Filter®. Choose your water composition through our Infusions®.
Contact info
20-22 Wenlock Road, N17GU, London, United Kingdom
- info@skumawater.com
- skumawater.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We love our Skuma Water machine
We love our Skuma Water machine; it makes a huge difference on its own. Add the boosters, and it gets even better. Our favourite is the Alkaline. Highly recommended to anyone who wants quality water and the convenience of a high-quality, fair-priced machine in their home.
Excellent and responsible and…
Excellent and responsible and responsive company and team. Alex and Jass were great in answering all questions. The water tastes great too
Bought the unit in london last year
Bought the unit in london last year, now that I moved with it I really see the amazing quality of the water. Great company and consept!
I was buying bottled water
I was buying bottled water, and had to make a change. Got the skuma and have not looked back the machine is easy to use and the water tastes great.
Water tastes good
It arrived quickly, was easy to set up and maintain. Most importantly, the water tastes good. I've had it for a week and am very pleased with it with so far.
Great Product, Unclear Instructions
The product is great, with sleek design and water that tastes amazing. The instructions were unclear, e.g. how many mineral packs to add to the infusion or how to insert the filter (it comes with a tool to do this!, but no instructions in the video on how to).
The Future of Water, Done Right
I’ve been extremely impressed with my Sküma Water system. It combines a kettle and a water purification system in one sleek appliance, making it incredibly convenient for everyday use. The water tastes fresh, clean, and properly mineralised, and I love that I can personalise the mineral composition to suit my preferences.
One of the biggest advantages for me is that I don’t have to constantly replace filters like with traditional water filtration systems. It’s a much more practical and sustainable solution. After researching different options, Sküma was also the only system I found that effectively filters microplastics while still allowing full control over mineralisation.
I also had the opportunity to meet Alex, the founder, which made me appreciate the product even more. He has a clear vision, genuine passion, and a strong commitment to improving how people consume water.
Innovative technology, great design, excellent water quality, and a mission-driven team behind it. Highly recommended.
The best
The best, most convenient filter you can have in your home. Saved me the hassle of constantly buying bottled water and avoiding microplastics. They also have beautiful glass bottles to fill up your water. But my favourite feature of all is the hot water option. I’m a hot water girlie so this is saving me so much time. I just love the product and the team are great. The founder is an extremely passionate and humble human. A brand worth buying into!
I've been a customer for while and was…
I've been a customer for while and was a little confused about changing filters. Raised a ticket and Ashwin jumped on and sorted it out efficiently. Great product and we use it multiple times every day!
10/10 every time!
Every time I have ordered, enquired or engaged with this company they have been absolutely lightning in their responses. Recently we had a repair on our water machine and the service from start to finish matched this high standard. Extra kudos to Rohit.
We do not hesitate to recommend Skuma to any friends and family. 10/10 every time.
Great products too!!
Excelent customer care
I had an issue with the volume of the waste water on my Skuma station and although I bought it from a distributor the Skuma team answered my questions and took care of it. 5 stars to Ashwin from Customer Care, he was top notch in solving my issue. They arranged a free collection to fix the issue and moreover they upgraded the unit with the latest pump and software, for free.
Great product very easy to setup and…
Great product very easy to setup and great tasting water. Was buying bottled water in bulk but now i can utilize the skuma.
I had a minor technical issue with my unit
I had a minor technical issue with my skuma unit. The team handled the issue promptly. It was well handled and and coordinated by Ashwin who was my main POC. Well communicated and delivery was well received!
I already had a skuma machine for last…
I already had a skuma machine for last few years. The minerals stopped dispensing, I sent it for repair and was turned around quickly and working fine. I’ve upgraded to new machine and given mine to my daughter. Ashwin followed up quickly on a query I had. New machine installed and working great. Post machine also working great. I have true peace of mind knowing I’m eliminating all the toxins currently in our water system.
MIND BLOWN?!
Okay so i’ll be honest, i’ve been living off plastic water bottles for years and I just wanted to find an alternative. I didn’t want to pay around £1000 to install and mess with the plumbing in my house so this was anice option I saw instead! I’ve been taking health alot more seriously so microplastics was a major issue I wanted to eliminate. Was quite skeptical at first as to how efficient the machine would be, received it couple of days ago. Set up was fairly easy watching the handy video created.
I also got a years worth of minerals which was fantastic. I’ve been using the mineral option for drinking, and the non- mineral option to use as part of my cooking in soups etc. water tastes good in the sense that it doesn’t have a ‘taste’. Which i like personally.
I was a bit shocked how we have to frequently empty the waste filter tank, then I just the details and realised that as we live in a hard water area. So you may not need to empty as frequently if your water is fine in the area. Skuma is doing its thing filtering that out for us. So whilst its a bit of a hassle frequently emptying it, I can’t really complain as this is a portable machine doing reverse osmosis, and filtering all sorts of toxins and metals, so ofcourse i don’t mind a 10 second job to empty the filter.
One key point to note is that I was worried about the ‘waiting’ time but thankfully you can get filtered water instantly. So if you’re in a rush then you can just press the button and fill your bottle! The tank holds upto 5 litres of water. It filters behind the scenes. Not loud and overwhelming but it does make a mild rumbling sound for a bit. It also holds around 1.5l of water which is ready but i don’t notice as I instantly get my filtered water!
Nothing is messy or difficult, got the jist of it quickly.
Design is sleek, found a nice place to fit it in the kitchen, and i was happy to read it only uses about 8 watts of energy on standby.
I love the neon blue light, makes my kitchen look fancy. Lets see how it goes long-term. I hope it lasts well as i’m happy so far knowing i’m drinking clean water without microplastics, and hope it will play a positive role in my health too. Thanks Skuma! 100% recommended.
Very good clean tasting water.
Prompt and helpful advice
Ashwin responded quickly to my issue giving clear and helpful advice. I had confidence that he would resolve the issue someway or another.
A lot of RO systems leave water tasting…
A lot of RO systems leave water tasting flat and empty - but not this one. Skuma takes out all the rubbish, then carefully puts back just the right amount of natural calcium and magnesium. The result? Water that is smooth, crisp, fresh, and tastes like the best natural spring water you've ever drunk. No bitter aftertaste, no chalky feeling - just pure,
delicious water.
Incredibly attentive
Incredibly attentive, generous and careful customer service. The kind that gets a company a customer for life. You can feel the heart and care behind the brand and whoever has created this culture should be very proud of themselves! I can’t yet speak to the quality of the water, but if it’s anywhere close to the quality of customer service I can confirm it is top notch ☺️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
