Banner for Sküma Water

Sküma Water Reviews 

1,030
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for delivering clean, fresh, and great-tasting water, often highlighting the added minerals and health benefits. Many appreciate the convenience of instant hot water and the modern design, which helps save money and reduce plastic waste. The customer service and staff are frequently described as helpful, professional, and responsive. However, some customers noted initial setup difficulties and that machines occasionally experienced various faults or breakdowns. A few reviewers also reported dissatisfaction with customer service, citing slow responses or repeated explanations. Additionally, some people mentioned the system produces a significant amount of waste water.

What people talk about most

Product

Customers consistently note positive experiences with the product, praising the quality and taste of the... See more

Quality

Consumers find quality to be positive, with many praising the excellent water quality and taste, noting it's... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the exceptional care,... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the product easy to use and... See more

Staff

People report positive experiences with staff, highlighting world-class, prompt, and friendly service from a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly didn't expect to rate this as much as I do. The water just tastes better, I've tried a fair few filters and nothing comes close. The instant hot water ended up being the sleeper feature, k... See more

Rated 5 out of 5 stars

I like the Sküma water filter system very much. It has a very modern design and the water is always clean and fresh. I think that the mineralisation system of this water filter is also a very healt... See more

Rated 5 out of 5 stars

I just got the Skuma water machine & to be honest I was a bit confused about the setup, I was really struggling. However, I emailed customer service to explain my dilemma & to my surprise they made... See more

Rated 5 out of 5 stars

The machine is great, fresh filtered water at the touch of a button. My machine came without the mineral bottle/cap, sent email and another one getting sent out. Really happy with my purchase especial... See more


Company details

  1. Water Purification Company

Written by the company

Sküma is a counter top water system that transforms tap water into a purified functional beverage. Reverse osmosis Super Filter®. Choose your water composition through our Infusions®.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,030)

352 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best drinking water

Ive had Skuma since they began (by pure coincidence) I did a LOT of research into it.
My children have never had tap water, since ive been to a water treatment plant, nor have I.
Ive had this Skuma for over 2 years now and never once had to descale my kettle! We live in a Hard Water area so this is a good bit of proof in itself.
We have had (over the years) blood tests for various reasons and never shown any deficiency in any minerals etc so the infusions also work a treat.
No scale on tea and ive mentioned before how I filtered a bottle of flat Pepsi... guess what? ... clean drinking water came out!
This is amazing and if you care for yours and your families health, buy one.
I get nothing from this, just knowing im helping others. Thank you Skuma

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Had an issue with the filter not working and after initial suggestions did not work immediately took machine back to repair. Water tastes good.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best osmosis machine!

This is the second osmosis machine ive had and it is far superior to the other different brand machine. This machine is fantastic. I have the waste water pipe which makes life so much easier!! I couldn’t recommend enough. Very happy customer!

April 12, 2026
Unprompted review
Rated 4 out of 5 stars

Slightly Noisy but Worth It

I’ve been using Skuma for over 6 months and really like it. The water tastes clean and slightly sweet, which makes a big difference day to day. The instant hot water is super convenient — no need to wait for a kettle.

The only downside is the noise when it’s drawing water, which can be quite noticeable.

Overall, great for convenience and water quality, with a small trade-off on noise.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

I purchased a unit from Sküma around August last year, when it arrived I dud experience some hardware issues which was raised with the team, initially there was a challenge in communication, but once the matter was escalated they were extremely swift at responding to my concerns, I received a call back from a senior staff member & a replacement which my family and I have been happy with since, we’re really enjoying the filter so far.

This week, I reached out to the team again for guidance pertaining to the unit as I was not given a wrench to remove the filter in my initial order. I was assisted by Ashwin, who was very helpful, clear in his approach, understanding my challenges, professional and quick to reply and resolve the matter, this was good customer service once again provided by the team, Ashwin has now issued the wrench by post. So far…so good!

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Love my water filter!

The water filter is brilliant! London water tastes better than from the tap. Customer service is also great, very quick response if ever need advice with maintenance or questions about the product.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service. Happy with purchase.

I found the set up a little difficult, even with the video guide . Also, the drinking bottle I ordered with my starter kit wasn't included in the delivery. One email to Skuma and they sorted it out very quickly.
Now I've got used to it I'm really happy with the purchase. So nice to be able to drink water that I don't have to worry about being contaminated with plastic, chemicals and fluoride. Looking forward to trying out the different mineral options.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

I've been using our Skuma filter for around 6 months now and it's been great. We've not had any issues at all and we even sent our unit in for an upgrade which makes it easier to maintain! The water tastes crisp and refreshing and the different mineral profiles are nice as well. The customer service from Ashwin has been brilliant and he's always willing to help where needed.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

If Dyson or Apple made a RO water filter machine this would be it

I did a lot of research into RO machines and opted for the Skuma Water and I'm so glad I did, I made the right choice. My order arrived the next day and if Dyson or Apple made a RO water filter machine then this would be it! Everything is so well thought out from the look and functionality of the machine itself, to the branding and packaging. It's all so stylish and forward thinking and makes all other brands and options so backward and clumsy. The customer service is great too, quick response to any questions. A really large water tank compared to others out there and the RO machine creates great admiration and a talking point when friends come over. Being able to remineralise the water in the machine rather than having to add drops or salts after dispensing the water is another bonus.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had my Sküma for 18 months now and…

I’ve had my Sküma for 18 months now and it’s fantastic. Had some issues with some of the mineral boost sachets and a leaking cap. I emailed the Sküma team and Rohit replaced all of them straight away, friendly, helpful and extremely good customer service!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love this product

Absolutely love this product. I've wanted a reverse osmosis solution for a while but all counter top versions looked extremely medical whereas this looks fantastic and brings a brilliant solution for the whole family. Knowing my kids are no longer drinking tap water is a lovely feeling!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Just go for it!

I toyed with the idea of getting the Sküma Water Filter for months, figured I would get it in the ear from my wife when I came home with ‘another gadget’ but now the whole family is converted and we all use it multiple times daily. No more expensive bottled water and no more plastic bottles to recycle. Clean tasting water (with extra minerals if you so wish) at your fingertips. Honestly love it.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer servcie

We contacted Skuma for a small part which needed replacement. This machine was a handout given to us by a friend who was leaving the country and we had not even bought it ourselves from Skuma, but they readily assisted us and agreed to send the part to us free of charge. We highly recommend Skuma and the high level of service they provide

April 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look