SKY Reviews 

I had sky tv broadband and mobile for 6 years and I’m a sky gold vip member now my tv package is up for renewal Isky sent me an offer for skua and movie channels at £47 pm I wasn’t happy so I called and said I would like there stream package with Netflix and movies which is advertising at £37 pm I was told I could have this package but I would have to pay £42 pm and £40 set up fee. That’s a whopping £90 more than a new customer over the 18 months contract the total cost to myself would be£756. I all ready get sky go app free for having a mobile contract and can transfer this to my tv via my iPad. All the tvs in our home are smart tvs and I decided to subscribe to Disney and Netflix direct saving me a massive £504.36 over the next 18 months I may not get sky cinema this way but we find there’s not many movies we want to watch anyway. So sky if you want to keep customers you really need to come up with a better value in your deals especially in this cost of living situation for tv as we can get it much cheaper in other ways. I given sky the 3 stars due to the mobile services which I’m more than happy with although there have been some major technical glitches in there system this year I don’t think they’re the only service that has had this trouble and we have to accept the technology that sometimes it does go down. Well done to sky mobile and shame on you sky tv.

Sky's customer service has gone! They used to be brilliant - now it's really poor! You get transferred - they know nothing - you get put on hold for ages! The simplest request for a repair under warranty is too difficult. I've been a loyal customer of Sky's and recommended them many times - I will now be shopping around next time my contract is up! Their customer service used to be a point of differentiation - no more!

Lost all access to internet Sunday 15th Oct, sky details confirmed issues in my area could take 2 days, it took just under 1.5 days to resolve-an awfully long time without internet. It throw all the sky Q boxes out and needed technical assistance-it took a while to get to the right dept but eventually had excellent guidance setting up all the TV again by a gentleman from Bulgaria called Bob he was an excellent Customer Service person full of knowledge and resolved all the issues… massive thank you to Sky and him.

I’ve been with Sky for 16 years - typically at the end of my contract went up 40% - I called to leave and suddenly they can reduce it again - each person I spoke to reduced it until eventually it was cheaper than it had been - apparently they didn’t want to lose me as I’m a valued customer - well if I was valued why was I not given the ‘best price’ on the first call?
Went on to cancel - giving the required notice and then still get a bill as apparently they raise bills 16 days in advance!
Shocking service and not worth the money anymore!

Been a Sky customer for 13 years my dad has been. I won't recommend Sky to anyone. Good deals for new customers but poor deals for existing customers. To sort problems, calling Sky takes a lot of hours, from one department to another to another, never-ending, and then puts the phone down. My brother, who was the main account holder, passed 2 years ago, and Sky still wants his email address and phone number verifications, and to verify from the link in his email. How can someone get confirmation from someone who has passed away a day ago, yet alone 2 years ago. How disrespectful of Sky, when my dad is a second account holder, and he is 81 years old, and he was so saddened because of how Sky has dealt with things. Poor sky system from start to finish. Charging a lot of money when contracts end and not letting know when the contract is coming to an end. Sky does not cancel taking money out of the bank straight away when you tell them don't want service anymore but still provides for another 30 days takes a lot of money and does not allow for cancelling any addons to reduce the final bill either when your leaving, so they make more money out of customers. Their standard of service and policies are poor and have gone down the hill. Abusive and disrespectful system. It's just another money-making scheme now. Bye bye SKY! would never want to deal with you again!

What has happened to SKY customer service ? It used to be excellent. I have been trying to get to speak to someone for two days and there messenger service isn't working either so I am stuck. Have decided to cancel my entire account out of frustration. Community fibre have great reviews. Goodbye sky

I have been on hold for nearly 2 hours, passed to three different customer service advisors. Yet nothing has been resolved and these customer service agents just cold transfer (don't pass on notes), so I have to keep explaining myself and going through security. After being put on hold for the third time, I just gave up and sent an email. Let's see if Sky responds to emails. I won't hold my breath.

What has happened to Sky? I've been a Sky TV customer for about 25 years and always lauded them for their excellent products and customer service. I recently had an engineer booked who failed to arrive - when I complained I was told he was booked on a different day. I'm not a fool - Sky had made the error but when I said that I couldn't make that day, the complaints dept - in poor English - advised me to wait for him and I would be charged £25 if I wasn't there - and then closed the complaint. ARGH It has taken me two hours today to speak to a human being and change the date. The most useful number was 03442411653. Incidentally - I was sold broadband at 61mb for £26 - which sounded great - but when I pointed out I was getting much less, was told they only guaranteed 26mb. Wish now I hadn't decided to change my provider.

Cancelled broadband August 22nd no service. So after a lot of lies, we cancelled..
A refund was offered for August as we had paid a month in advance.. but we was told to leave direct debit open. So we did...
And yes another month's payment has gone out of the account..
We have been told several amounts that will be coming back to the account..
But still we sit on the phone..
But still we get cut off..
And they tell us 3 to 5 days it will be in your account..
ALL I WANT IS WHAT HAS BEEN WRONGFULLY TAKEN FROM MY ACCOUNT TO BE PAID BACK...
HOW MUCH LONGER IS THIS GOING TO GO ON FOR
USELESS SKY

Sky is terrible. The broadband is so slow it’s a joke. You can’t get hold of them. Sky Q doesn’t work with mini boxes. The internet is currently not working but they don’t tell you anything— only chat rooms confirm they have a major problem. I can’t wait to terminate inJanuary.

I lost my sky email account, witch meant I cannot access my Emails, phoned Customer services that's a waste of time they don't all sing for the same him sheet, All you get is excuse's. So the best thing to do is don't have SKY, all they do is take your money and leave you with the Problems.

I have no internet for 2 weeks now, those from the technical department are useless and clueless, they cannot even take accurate note to pass the on for the next person to save time and be productive. Completely useless, such a disappointment. On top of that, they don't call when they say they would, they cannot open 2 different complaints at the same time for 2 different issues, the manager is not available so you are stuck. Waste of energy, time and money so far

AWFUL AWFUL. SCAMMERS!!! Filed a complaint for overcharging for package - 3 months on no reply from anyone at sky. Now filing Court action to get my money back. Stay away and save yourself the headache. This company is a SCAM! The only thing keeping me going is to see their miserable faces in court! Also filed with CISAS.

DONT BOTHER! Son is a new customer to sky and he advised he needed roaming for a week in Greece. He's now stuck in Greece with NO SERVICES and despite me calling and having promises of two call backs, no one has bothered Sky.....we are done!

Dear Sky it's to difficult to contact you.
You have a veritable firewall of blocks to contact you.

I cancelled my sky as iv been having broadband problems since Christmas 22 the chap I talked to was brilliant, said I wanted to cancel he done it straight away, and no change, today I go on my bank account to find iv been charged, when I called them they said I had only cancelled the broadband and couldn’t cancelled Tv, I told them I I didn’t say chancel broadband, I said cancelled sky , which to me is the lot, I said I want my money back , I was told iv got to pay for Tv till next May, told them I’m going to cancel direct debit, to be told they don’t advise it as it we be past to dept collected , I am going to cancel direct debit, and fight , they offered a service which was rubbish, I have been with sky for years, never again

Sky are OK when you are a new customer, when your contract ends then the price doubles you will speak to staff who don't care they are greedy firm. Best thing you can do is cancel and start a new subscription with another provider

Going to cancel sky now.. It’s disgusting that they block “screen mirroring” and “casting” via iphone/ ipad to a smart TV.

“Playback not allowed on external displays” whaaaat?

But I can plug my laptop into the tv via HDMI and it works fine.. what a farce.

I mean really.. is someone more likely to record and keep shows/ films (seems to be what they are concerned about) on a laptop or on a phone/ iPad/ smart tv..? doesn’t take a rocket scientist to work that out..
It’s just such an inconvenience easily remedied..

They no longer have the market share they used to so they should really be trying to keep their loyal existing customers. I’ve lost count of the amount of family and friends who have said they got rid of sky citing poor customer service, high prices and just generally rubbish tv.

The best part of my sky package was Netflix and Prime.. so yeah, see ya later Sky!

Sky is great until you have a problem and than they can't be bothered to come out to fix the problem. I use to have sky sports until I had trouble getting the programmes all the time. I phoned up several times to tell them it keeps telling me there is a problem with my satellite still no 9ne has come out to this day to fix the problem. I got so sick of getting no help what so so ever that I gor rid of sky sports and cinema. I paid for sports for several months even though I couldn't watch the live sport as alll I would get is a blue screen. In the end after phoning up and getting no help and reaching the end of my contract I was forced to get rid of it and im gutted cause I love my sport Now I'm bombarded with sky sport offers trying to get me to come back even though I'm still having trouble getting live sport. Honestly I'm thinking about trying someone different and getting rid of my it all together. Sky great till theres a problem, but if they can't fix it, from there chair and screen than good luck getting someone out to fix it. A right Mickley mouse outfit. Regards Christopher Bell.

Tried to re-instate my account, when doing so I was on the phone to customer services until the woman on the other line started to believe I wasn't the account holder even though I was providing all the information that only the account holder would know. She then decides to lock my account so now am unable to even view or check up on the account while I have an ongoing direct debit paying my monthly mobile bill which still has over 2 years of the contract left. The communication between their team has proven to me to be slow as they keep redirecting me to another line saying that I am on the wrong team so they reforward again until that goes on repeat for about an hour. After waiting an hour of trying to sort my issue which is simply just to add an pair of Airpods to my account, am met with the same woman who locked my account before and she says again that am not the account holder. What else am I supposed to do when the woman somehow thinks am a different person when am providing all the information she has asked for? She then kept on saying I have to get my dad to contact them to continue? Why do I have to get my dad to contact when he is not linked to "my" account? So at the minute am stuck since I cannot access my own account to provide the secondary password for Sky to unlock my account since some woman completely believes that someone is trying to hack my account or something. Honestly awful, I have made my decision and want to close everything with Sky after what I have experienced but I cant even do that since I cant access my accounts to close them!!!!!!